Upon arrival I requested a crib. 2 days later I was told they don’t have it anymore. Building is really bad. ( deteriorating condition) smells bad, cockroaches in the building and rooms, pieces of roof missing and leaks on different spots of the building Room walls were all dirty, there was dust everywhere.
Service is horrible!!!! there is not communication between day and night service at all, apparently night shift wasn’t even aware of any of my requests during day. They didn’t believe me when I told them the shower head didn’t work properly. I got transferred to a different room which it worst it wasn’t even cleaned.
I was told I had to let them know about room service within 24hr notice which I did then I was told because I was a long stay I only got service once a week.
Equipment is bad and old. (Luggage cart and elevator)
I visit AZ 2-3 times a year and this hotel used to be my all time favorite place to stay, because of how convenient it was
But after this experience I will no longer be staying at this place
After a 32 hour trip all I wanted was a nice place to stay but Red roof made it even worse. So if you are looking for a bad to worst place to stay, this is the place.
