2/10 欠佳
2022年6月25日
Overbooked
Booked a reservation for my son & his friends. The hotel was completely overbooked when he tried to check in. He was told that the manager left the system open & forgot to close it out & that extra rooms was booked for the airport. I spent 2 hours on the phone with Hotels.com to resolve this issue. Very fustrating to make sure my son was safe & had another place to stay.
1 晚友伴旅程
Hotels.com 真實旅客評價