We were so disappointed with the service. I don't really know what was the reason for that but we were not welcomed with the welcome drink and couple who arrived 10 mins after us got glasses of champagne. Staff speak really poor English and in some matters we couldn't even communicate wich should not happen in this type of 5 star property. Breakfast was also really poor and they didn't even provide slices of cheese. Staff in breakfast area also have problems with communication in English and we had to wait like 20 mins for the dishes we ordered. Its nice that they have menu option to order hot dishes but the dishes when ready were laying in the kitchen and becoming cold and less enjoyable and I had to ask whether I have to pick up the dishes on my own. We also ordered latte and we were waiting 40 mins for the coffee which was not even delivered despite the fact that I asked again what's up with the coffee which is not acceptable in this type of accomodation. Room was nice but had its drawbacks. Overall the stay was really mediocre and I was really shocked that service this poor can happen in 5 star hotel. One thing that I was happy about was service in the spa area even tho I got a shredded bathrobe that was obviously changed for another one. The young man at the pool took really good care of the space and guests.
Don't know if all this was due to my young age (im 22) but in my opinion everyone should be treated same way.
Jakub
Jakub (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Julia
Julia (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Bailee
Bailee (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Tharshan
Tharshan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Very friendly staff, great service,
we arrived late friday 14th march, and unfortunately i forgot the receptionist name. He was very professional, informative, pleasant - just outstanding. our room was amazing on the 6th floor, especially the bathroom with both tub and shower. i recommend highly this hotel
Tom
Tom (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Karol
Karol (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
Excellent service. Great rooms and beautiful spa.
I hope to stay here again.
Christina
Christina (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Impecable con un personal maravilloso y atento. Muchas gracias
Silvia
Silvia (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 4 日
Dorota
Dorota (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 3 日
Unzufrieden mit der Kundenbetreuung
Katastrophe, absolut Kundenunfreundlich.
Management kann keine sinnvollen Entscheidungen treffen.
Nach der Erfahrung werde ich dafür sorgen, dass es bei unserer Airline auf die blacklist kommt.
Simeon
Simeon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
daniel
daniel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
Great hotel
Breakfast was very good and divers
The spa area nice and comfortable
daniel
daniel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 14 日
Tammy
Tammy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 7 日
Värt ett besök!
Helt fantastiskt hotel. Bra service, bra personal. Hann ej med att gå till Spa eller gym men de är nog bra med.
Bekvämt med parkering som ingår.
Mikael
Mikael (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 2 日
My youngest daughter and I had an amazing stay! As an interior designer, I was truly impressed by the thoughtful setup and the beautiful preservation of the building's architecture. The service and cleanliness were top-notch, and although we only got to try the kitchen once, it was fantastic. The spa was incredible too. We'll definitely be back – but next time, just my wife and me! 😂
Andreas
Andreas (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 25 日
Great place to stay in Budapest
Lovely hotel and concierge Christian, was very helpful and accommodating
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Loved our stay here. We booked 5 rooms for our large family holiday and we all really loved the rooms and excellent service we received. The concierge service was exceptional!!
Klara
Klara (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 3 日
Huma
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 17 日
Moderne luksus
Vidunderlig opphold på hotell som virkelig fortjener 5⭐️ Suveren service, veldig vennlige ansatte. Spa og behandlinger var førsteklasses, og suiten vi bodde i var pur luksus. Litt avstand inn til selve bykjernen gjorde at det var stille og fredfullt om natten , så det beste av alt man kan drømme om. Veldig glad jeg valgte dette hotellet, og denne kjeden igjen. Anbefales på det varmeste.