I was initially impressed with this small boutique hotel, but when a waterbug showed up in my room at around midnight (I had never opened the windows so I don't know where it came from), the front desk attendant was extremely unhelpful. She basically said that this was normal for Israel and suggested using a shoe to kill it. Despite my pleading, she would not send anyone up to kill it for me. Her nonchalant tone made me think that this was not the first time she was hearing this. Although I managed to kill it, I could not fall asleep for hours after that because the experience was so stressful and disgusting.