We booked a suite for our wedding, we asked several time for a late check out, the answer was always, “there should not be any problem, but ask on sunday”, then when we came back from our wedding at 2:30 am told us that she couldn’t, we ended up negociating with her, then she finally let us from 11 am until noon instead of 2 pm like asked initially. When asked for a luggage carrier the receptionist juste answer to “go wait in the lobby and you might get one!” It took an hour! She could of told us that she eould call us when one free’s up! As they had no concierge service
Getting in the room on friday I slept by myself on one side of the matress and the next day my wife and i realized that the matress was broken and the receptionist didn’t even bother, after telling them the next day. That said that they could of change us room at 2:30 am, but no suites where available! So good looking hotel but manage
Your expectations on the service!