邁阿密海灘康菲丹特酒店 - 凱悅酒店集團

Property is cool and beautiful. Some of the staff were terrific and some were terrible. It is very disheartening when you have to ask for something 3 times to 3 different people to get it. I didn’t think asking for extra plates, ketchup and pepper would be such a difficult feat to accomplish for people who worked at a restaurant. I also don’t appreciate it when you ask for something and they act as if they are doing you a favor doing their job which they get a 20% service charge included in the bill already. Then when management tries to fix it they do the least possible until you become frustrated. I doubt I will ever stay there again. I have stayed at this property a number of times before and this will most likely be my last. It is too bad.

I'm writing this review to warn young woman who are looking into staying at this hotel. After arriving back to our room after dinner and getting into bed on Sunday night, we got a knock on the door and without even time to respond, three large men from security barged into our room unannounced and without declaring they worked for the hotel. We are three young women who just finished getting dressed and getting into bed, and the fact that there was no announcement of that they were management or that they were going to enter our room is COMPLETELY unacceptable. In a city that is known for sex trafficking, the amount of terror we felt in that moment is like no other experience we can even compare. There was no communication prior to their massive invasion of our privacy and after the fact there have been sad attempts to try and make it right. The manager on duty, Abelina, offered to "make things right" by compensating us with a free umbrella for the next day. The fact that the hotel thought a $22 umbrella was the value of our sanity and trauma after having strangers enter the space where we are most vulnerable is insulting. Since escalating the issue with Hyatt corporate, management has continued to make us jump through hoops to advocate for our safety and well-being at their hotel.

Amenities were amazing. Love the outside atmosphere by the pool. Drinks weren’t too expensive. After I checked out, I called about an elevator button that for what ever reason when you would click “down” the elevator would arrive but to go up. Really strange on the 8th floor. Only one issue I had was when I sat down for breakfast at the hotel, no one acknowledged me for about 10 mins. Went to people around me and later realized that was my server. Aside from that, after ordering, seemed like it took a little long. Food was amazing when it finally came. Of course I respect the fact that it doesn’t “look” busy outside, but I know there is always more going on behind the scenes so to speak. That would be my only drawbacks. I had the luxury of visiting the hotel for work last week during a shoot and loved it which is why I wanted to stay.

Staff was good, the property was not kept up.

The Confidante was the cutest boutique hotel. The front desk staff was very friendly and the pool and beach attendants were the best. The bed was super comfy and it was the perfect getaway for me and my husband. We loved the beach and we will be back for sure! We knew about the construction but it was not bad at all. 5 stars!

Very good. Nice pools great beach. Very professional staff. Sanitizing is sternly followed in the entire hotel. Great breakfast included in our stay. Older property but clean. Nice beds. Jon

It was bad

Ok so it started off as a poor experience as checkin was hugely delayed so we waited around for 2.5hrs to get a room (that was in a lower floor) but after complaining, the front office manager ‘Mickey’ was very polite n tried to help us as best as he could! Gave us a complimentary day in the cabana as well as some credit on our hotel account at the end of the stay! So turned around the entire experience with his nice gesture! He was amazing to deal with as well as the other staff at the hotel. Clean, well maintained and covid compliant. Most people maintained social distance as well as kept the number in the elevators to only 4 people! Even the pool guys were doing constant checks to make sure everyone was distancing. Hotel is beautiful and on a great location on Miami Beach, access to the beach is thru the side as there lots of construction everywhere. This was easy tho and u can still get food n drink service whilst on the beach - another excellent facility!! Use of 2 beach chairs is included but the umbrella costs $20 to hire for the day and extra beach chairs are $18 each, which is a little excessive when there’s 4 of u in the room. You should get 4 chairs! Oh well, that’s about the only negative! Loved it and would definitely be back!

Check-in took much longer than it should have. We checked in at the front desk at around 12:30pm. We knew we could not actually get a room until 4pm, but we did not get a room until after 6pm. This made our first day in Miami feel mostly wasted. The rest of the experience at the hotel was mostly fine. The view from our room was nice. The noise coming from adjoining rooms through the door was excessive at times, luckily it did not happen when we were trying to sleep. And drinks at the bar were EXPENSIVE. 20 dollars for each small drink, a bit excessive in my opinion. They could also expand the morning coffee and breakfast offerings. Maybe use the nice bar area outside to expand that type of service? With all that being said we would probably book here again if the opportunity arose.

Service very bad at Breakfast, we ordered but food took too long to serve