凱悅自由精選康菲丹特酒店 - 邁阿密海灘

Good place.. but pool side staff can be more family friendly .. the pool is open till late evening, but they seem to take away all towels and kids toys by 6:00 pm

The hotel itself was very pretty and unique. The rooms were nice too. With all of that being said the service there is the worst service I’ve ever experienced at a hotel. While the concierge and towel service people were extremely friendly and helpful we had very bad experiences with: pool server, bird and bone waiter, housekeeping, beach server. First off, our waiter at Bird and Bone didn’t smile at us at all and rolled his eyes when he took our order. That was our first night there and thought nothing of it maybe he just had a bad day. Next morning when we woke up our housekeeper knocked on our door around 8 and we weren’t quite ready to leave the room which we told the housekeeper however the housekeeper very rudely asked me how long would it take me to get out of the room and rolled her eyes at me. That’s strike 2. Later in that day we went to the beach and sat on the complimentary chairs and waited and waited and waited for a server to take our order as we wanted a drink however nobody came around to us and the girl that was taking ordered went to certain other people instead of us and granted this was not a busy day on the beach and not many people for her to serve. This also happened to us at the pool. We felt invisible. The staff there just seemed to not be happy.

It was just an average stay, nothing that stands out. Wouldn’t stay again unless the rate was reasonable. Pool and beach staff were the only staff that spoke to us first. Hotel staff not friendly or smiling even when on the elevator with us. If you’re looking for service this is not going to work for you!

The place is beautiful and clean but what got me to write this review is the staff. They are so helpful and made sure our stay is unforgettable. The people from The Confidante made us feel always happy and comfortable. They made me want to come back!

Second time here. Not bad, very good price. My room wasn’t cleaned on my second night, not sure why. I may have elected it, just don’t remember and if I did why was it cleaned after the first night? There’s a few small touches missing here, the lamp was missing a screw, things like that. The hallway outside wasn’t vacuumed. The people were nice enough, and the coffee in the morning is very good but I would love to know if one of those carafes is decaf?