奧斯丁南希爾頓惠庭套房酒店 - 奥斯汀

The check in was horrible. I arrived at 1:30 PM and asked for a room. I was told check in time is 4 PM. I needed a room because my fiance needed to freshen up before we went to her brother's wedding at 3:30. I gave them my phone number for early check in. I checked in after the wedding at 8:30 PM. I never go a message. This hotel has no flexibility or creativity to accommodate any ones needs

This hotel stay was average. Disappointed as soon as walking in the place looked old. Walking into the room it smelled like smoke and old carpet. It was just an uncomfortable feeling, moved to another room thinking it was just that one and the other room smelled the same. So we settled in and tried to make the best of it. The walls were so thin we could hear everything going on in the hallways, up top you can hear chairs being dragged and moved. Making it hard to sleep in the early morning for my family. Leaving our room one of the days someone had thrown up in the hallway across our room and was left there. Disgusting and just made us feel more uncomfortable. We stayed two night and not once did room service come replace our dirty towels we left or our bed sheets. Had to call to get them replaced. Every time I travel we stay at homewoods. We love the bigger suite room style for our family but this has to be one of the worst stays at a homewood suites. When returning to Austin we will not be staying here.

The staff was excellent! The room was in good condition and met our needs. The bed pillows were uncomfortable, but that is a personal preference. I recommend this hotel and would stay again, (bringing my own pillow).

Front desk personnel were not available both times I needed assistance. That desk is not easily accessible from the front door. Otherwise the stay was fine.

Great Hotel!