奧斯丁南希爾頓惠庭套房酒店 - 奥斯汀

The stay was amazing. Great efforts from the staff (especially Lucas) to meet the needs of the guests. There was one thing I did not like. My son had accidentally dropped some cereal on the floor (he is 9 years old) and the woman verbally made a comment of chagrin. I understand that we gave her one more thing to do but there was no need to scoff and complaint out loud where it was audible to guests. But on the other side, Lucas was absolutely great. He went above and beyond when two groups asked my about the lack of propane. He was quick and immediate in returning with a full tank so that everyone could enjoy their planned BBQ. My hat's off to this gentleman.

Comfortable and clean rooms. Well equipped little kitchen.

Great stay

My overall stay was okay. The beds were comfortable, parking was okay, and it was quiet. However, there was an issue with the reservation that was eventually resolved, but it would have been nice not to have had an issue at all. Also, the linens were not properly changed. Before housekeeping came in my daughter left dental floss on one of beds. After housekeeping left, the beds were made, BUT the dental floss was somehow still in the bed. That was extremely odd.

We stayed here for one week and we really enjoyed our visit. I was pleasantly surprised to find out they have Happy Hour with complimentary wine, beer and simple dinner. This saved us a lot of money for my family of 5. Every employee we came into contact with was very friendly and happy to be there. I will definitely try to book with this hotel on future trips.