Really rather disappointed. Check was quick however we were unable to pay cash on arrival so gave a card for prepayment of the room, £5 parking and room service. Entering the room it smelt heavily of cigarettes, musty smoke smell. It was late and we’re told all rooms were non smoking and all the same so stuck it out.
The temperature of the room was insanely warm all night long, none of the windows would open and the air on was only set for heat only. It was like a furnace all night and with the musty smoky smell just not great at all.
Room service we ordered as soon as we got into the room, it took around 45 mins this was around 9:30pm, burger and chips and a Caesar salad, side of fries & kids free Mac & cheese. The fries on both were stone cold, like they’d been in a fridge. And we were not presented with an invoice to sign of the value of the room service nor given a receipt, so had no idea what it had cost.
I advised the waitress the fries were cold and overall quality not great and was told management would be informed, we heard nothing more and went to sleep.
Kids eat free and only one of us adults had breakfast the following morning however we have now since checking out been charged for 2 adults. Breakfast was nice, nice setting and a variety for myself and my daughter.
Upon check out we a gentleman addressed us asking how our stay was, I reiterated all of this and was told this is disappointing and he would look into those matters and there was nothing to pay