I found them to be extremely accommodating. I had accidentally booked my stay for the wrong date and didn't bother getting the insurance through Expedia. I contacted Expedia and they were able to get my date changed anyway. The hotel definitely didn't have to do it. There were only a couple of off setting things really, but they don't take away from the hotel but a smidge. The water pressure in the shoer was weak but you could easily get clean. There was minimal hot water so the shower felt cool instead of warm. I booked the room with the breakfast included but I didn't get a chance to sample that.