Room could’ve been more clean. Hallway carpet dirty. Switched room because sink didn’t work. New room sink and fridge didn’t work. Domestic fight in next room woke us up in the middle of the night. Called front desk and it didn’t sound like anyone came to room.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年11月21日
Takera
Takera (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Gabriel
Gabriel (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
Hotel didn’t look clean, room was dingy and sink not working. Wasn’t what I expected.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
Slept well but room was in bad shape
The shower curtain rod was broken, the toilet was leaking, the carpet was stained and the tv didn’t work. Bed was fine, the AC worked good and the front desk were courteous but that place needs a lot of updating
Greg
Greg (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Jazmine
Jazmine (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月15日
Maintenance and Cleaning problems
Half eaten apple in trash can. Old carpet.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月14日
Uncomfortable
I felt uncomfortable due to the nationality of the workers being from Middle East. They kept talking to each other in their muslem labguage and lookjng at menin a way that made me uncomfortable and unwelcomed. The hotel was under construction. They left door open all night which made me feel unsafe. And iverall I couldnt sleep much during the night. There was no hot water and they had no regular coffee to make in the room. Only an over abundance of decaf.
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Logan
Logan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Kacie
Kacie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
Troy
Troy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月5日
Troy
Troy (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
I’ve stayed at this hotel several times prior to this particular stay and haven’t had any issues. However, this stay made me never want to book a room here again. First, the room was filled with fruit flies. Second, the carpet was so dirty it would turn the soles of your feet black if you walked barefoot. Lastly, there were mystery stains all over the walls and furniture. Also, the bed didn’t have a headboard but instead had 2 foam pieces.
Emma
Emma (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
Kristy
Kristy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月30日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
GROSS
The pool was closed, our carpet was sticky and filthy. Someone entered our room while we were out. There were dirty men’s footprints all over the bathroom that weren’t there before we left for the evening. We left at 1am due to the overall nastiness and rude staff.
Holly
Holly (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月23日
what was worse? the service or the room
dirty room and bad odor. no hot water. i had to call back for a folio as the system was down when i checked out; the employee who assisted me on the phone not only barked at me but also was not much help. i typically don't write bad reviews as mostly there is only a small thing that might be troublesome. DON'T stay at this hotel
christopher
christopher (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
No Restaurant, No Bar…don’t trust the description.
We just stayed at this hotel the past weekend. I booked it specifically for the restaurant and breakfast option to help with our schedule. False advertising! No bar, no restaurant, dry cereal as the “breakfast”, the pool was closed, no maid service. Ug! It was a busy weekend in Birmingham so we paid like $140 per night. It was complete robbery.
KEITH
KEITH (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
Filthy Halls and Room Floors
The hotel is going through a remodel and it appears that no one is cleaning. The elevator hallway floors and room floors are filthy. I did not dare put my bare feet on the floor. The first room they put me in smelled, like cigarette smoke. I asked to be moved to another room and that room smelled sour snd musty. The bathroom was not cleaned and the little shampoos and lotions had been used and not replaced, leaving them half full on the sink. The continental breakfast left much to be desired. Do better, Sonesta.
Victoria
Victoria (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月8日
Appreciated the early check in. Nice size for one person. Found the carpet was unclean. On the left side of bed on the floor was the biggest dust bunny I have ever seen in my life.
Charles
Charles (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
Not great
Check in was fast and easy . The parking lot was littered w/ shipping crates but didn’t see any renovations occurring . Pool was closed for maintenance the 4 days we were there w/o any visible maintenance happening. The halls were dirty w/ scraps of debris etc , a splatt of something on the elevator floor was there for a couple days , ice machine on our floor wasn’t working .never saw any housekeeping. This appears to be a family owned hotel . Feel like they really need to invest more in staffing and the hotel itself
Monte
Monte (4 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月6日
I stay at the sonesta colonade in birmingham ala. Before i booked the room i noticed it had nice indoor pool area, restaurant with what looked like gourmet dining plus a bar. So i booked it. I arrived there and the pool was closed to maintenance, it had no restaurant nor bar. The breakfast was oatmeal cereal yogart toast you make yourself orange juice milk and coffee. No eggs, waffles or meat. The shower rod failed down just by touching a towel. The maintenance guy came and fixed with no problem. The front desk was friendly.