久事衡山大酒店 (富豪環球東亞酒店) - 上海

不帮忙接受或暂存物品

酒店所在位置，靜中帶往，感覺舒服。酒店員工服務態度非常好。酒店設施比較舊。

As recommended by my friends. This time was my first time that I visit this Regal international east Asia hotel for four nights because it was located at Hengshan district. Hotel Services The receptionist and staff are polite, helpful, nice, cheerful with high efficiency. When I requested to solve some problems in the room. for example, air conditioning control panel and Television. They took an action promptly and effectively. Room and facilities. The washroom was very nice as Deep soaking bathtub (my favourite) iron board and iron, mini bar, bottle waters are provided. I slept well during these period as their pillows and bed were comfortable. There were many facilities provided in hotel, free WiFi, indoor swimming pool, fitness, in room spa, limousine services and tennis courts. The hotel breakfast looks good but I had not tried because of a bit expensive. The hotel location was safety and the environment is good. There were many restaurants to eat and coffee shops and night life nearby. The hotel was closed to the metro station. we can take a metro or taxi to go to people square, Jingon Temple, Shanghai art museum and the city centre. The hotel also was little far from the commercial Center. There was a mall you can only took within minutes walk to buy something and shopping. The price are not too high compared with other hotels in the Hengshan rood. Since I stayed at other hotels but felt uncomfortable and the room rate was not valuable.

床有點軟，房內燈光較暗

浴室有煙灰，毛巾架鬆掉，通知前台沒有安排維修！

Not a value for money choice. Actually, it is a quite old hotel.

房間整潔，但房內設施殘舊，地點不方便，距離其他食市和商埸較遠

Got in room around 6 evening, and found a letter of welcoming to another guest on the table (not me anyway), seriously wondered if they have tidy the room before my arrive?! (But the room look ok) Got problem getting taxi. Informed the doorman and he just walked away not giving a clue whether he is going to help or not (years before they help customisers to catch taxi) Drank capsule coffees in room which did not label any charge (was expecting it to be free, as that is normal in many world famous hotels). And was charged ¥30 each capsule when checking out. They put labels specifically on snacks and personal hygiene products that need to be paid separately, but not on the coffee capsules which sits in a box on the coffee table. So when there is no price label on I was expecting it to be free.

近市區民生方便、離地鐵站很近、高樓層安靜、房間乾淨、櫃台服務員和善！

服務態度奇差無比，尤其是前台服務人員態度很差，很不耐煩，極需改進