Where do I begin.... we were greeted by a cockroach at the guest desk (literally, a cockroach walking on the counter) this should have been a sign to turn and run.
However, we continued with our check in, we arrived 1 hour earlier than check in time, so we were given our bracelets for the resort and decided to head to the cafeteria for some food.
The food: the buffet was mediocre, it has all of like 10 options. Nothing too appealing. The meatballs weren't cooked all the way through and were still pink in the middle, the pork was rubbery, the chicken was okay. But nothing that I would have wanted to eat for a week long vacation. We walked the resort until our time to pick up keys. The resort was dirty, nothing that wowed the guests. it was so busy, lots of families very noisy and the pools were extremely run down and gross.
We went back to the front desk for our key once it was time to check in. We waited in line for 2.5 hours. We were tired from a long day of travel and then to have to wait this long, it was ridiculous. They have bus loads of people being dropped off at this resort, and it makes the place extremely busy and loud. Finally we made it to our family room. There were no towels in the room, no toiletries. Pretty random for a hotel to not have anything set out. So I had to waive down a lady to bring me the toiletries and the towels. The beds are tiny & gross. My kids started jumping on the beds and the sheets came off and those mattresses must be 20 years old.