Muy buen hotel, los empleados son muy amables siempre, ya me he quedado varias veces y no me decepcionan , la ubicación es perfecta , está muy limpio y las camas son comodisimas
CLARISSA
CLARISSA (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Buena opción en el centro historico
El hotel muy bien ubicado, con excelente atención.
Leticia
Leticia (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Víctor
Víctor (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Muy buen hotel con buenas instalaciones
Aaron
Aaron (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 20 日
So disappointing
Very disappointed- not the normal Hyatt standards. Arrival and check in was not welcoming. Club Lounge not up to normal standard of others. 6-8pm was the only time there was some service. Often no tea/ coffee/milk available. Snacks scarce out of the ‘cocktail hour’. When we arrived we were told we should come back at 6, it was 5.45pm. We only wanted some water! The guy on the last night of our stay ( Friday) helping in the club lounge was superb- and thoughtful but he stood out. The poor area was sad, sparsely furnish. Often needed to ask for towels, rubbish and dead plants in flower beds.The pool on Friday was cloudy and had paper napkins and other debris in it.Dirty towels left around but staff not busy and often sat at the bar on phones. I could go on. It will put me off booking a Hyatt. For the same price, we definitely should have stayer somewhere else in wonderful Merida. I felt so let down. I did raise my concerns via the Hyatt app ( they said they would tell the hotel but nothing they could do), I also DM’d via Instagram and found a card and some chocolates in my room but honestly they were also really unpleasant- curry powder flavoured ‘truffle’?!?! It did not make us feel any better.
Josie
Josie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Juan
Juan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Todo bien, la ubicación está cerca del centro. Comodo, limpio, excelente trato del staff.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 3 日
CLARISSA
CLARISSA (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Recomendado
Es un gran hotel en todos los sentidos , amabilidad , confort y alimentación
CLARISSA
CLARISSA (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Mantenimiento
La cama chirriaba cada vez que me movía, le falta un poco de mantenimiento
Valentina
Valentina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 27 日
Ruben
Ruben (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 25 日
Alejandro
Alejandro (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
angel Armando
angel Armando (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 21 日
alon
alon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 21 日
Excellent drinks at lobby bar. Spasso for dinner was awesome. Great pastas.