紐瓦克國際機場皇冠假日酒店

long wait for shuttle

Long wait for shuttle at airport, and not enough seats!

1 晚商務旅遊, 2018年11月12日

Hotels.com 旅客真實評價

Had to wait 2 hours at check-in because the new employee didn't know what she was doing and then ended charging me for the room on my debit card after I had already paid through Hotels.com. Now I have to wait 2-3 business days for charge to post because it's still "on hold" and then I have to contact my bank to dispute it and wait to get it credited back. Worst check-in experience I've ever had. Definitely need to train your staff better or only have them work alongside a manager until they're ready to handle guests.

1 晚家庭旅遊, 2021年08月21日

Hotels.com 旅客真實評價

Good

Perfectly good hotel near airport, nice airport shuttle, clean room. Food acceptable.

1 晚家庭旅遊, 2021年08月02日

Hotels.com 旅客真實評價

Quick Stay

Nice place and close to Airport. Pleasant staff and hospitality was professional.

1 晚家庭旅遊, 2021年07月31日

Hotels.com 旅客真實評價

Disappointing experiance

There weren’t enough towels, sink clogged I contacted the front desk and was told that towels would be sent up immediately……they never arrived Told that the clogg would be looked at…..never was I complained when I checked out……they did give me a discount

Rebecca, 1 晚旅遊, 2021年07月20日

Hotels.com 旅客真實評價

Disgusting.

The building is clean. The administrator did not cope with the work. It did not register customers registered online. There was a big queue there. I spent 5 hours on this. I had to go to the nearest motel. No refund was made.There was absolutely no mood to rejoice and admire anything.

Liudmila, 1 晚旅遊, 2021年07月18日

Hotels.com 旅客真實評價

Horrible Experience

I quickly booked this room via app after learning our flight out of Newark was canceled. Took a taxi to the property and waited in line to check into my already paid room. After 1 hour and 45 minutes of waiting, I could not take it any longer so we left and went to another hotel. There was one person working the front desk, and no difference between those checking in who had already paid, and those who were just trying to get a room. There were a handful of flights that were canceled that night, so some waiting would've been reasonable, but that check in process was like nothing i've ever seen before. I have spoken to the management (and left follow up messages) about a refund and have still yet to receive it, so as of now i've paid for a room that I never used, and also had to pay for another one that had no wait time to check in. I will edit this post if I receive a refund.

Yvette, 1 晚家庭旅遊, 2021年07月17日

Hotels.com 旅客真實評價

Extremely poor service

Totally bad experience, the Hotel trade the third party reservations as this platform like garbage with the clear expectation to have them cancel the reservation and of course they don’t allow any kind of reimbursement for cancellation.

Edwin, 1 晚家庭旅遊, 2021年07月17日

Hotels.com 旅客真實評價

Seriously needs renovations!!!

While the hotel staff is polite, gracious and incredibly professional, the facility is AWFUL!! The first room had a non working door lock, the second room hadn’t been cleaned and the third room was threadbare and shabby. The carpet was sticky!!

1 晚家庭旅遊, 2021年07月14日

Hotels.com 旅客真實評價

Extremely unpleasant visit

This hotel is always a last result when I'm in that part of NJ. I must say, after this visit I will not be visiting again. Starting with the bathroom door, there was blood on it and the bathroom was not too clean. Thank God I always come prepared with my own cleaning items. The following day, the shower knob broke and the shower ran all night long. We called for maintenance, no was available to fix it. We were not offered to move to another room. At this point, I'm beyond disgusted. This hotel needs new management or a redo ASAP.

Shaniqua, 1 晚家庭旅遊, 2021年07月03日

Hotels.com 旅客真實評價