多倫多中心洲際酒店 - 多倫多

Booked a "feature" room with king-size bed for seven nights before 5months, Stay a room next to elevator (room no.2036) so can't sleep on first day, asked for change another room on next day, the receptionist (fat black guy)impolite to said no King-size bed, just twin bed only for me ! Why ??? But the noise (from the switch of water of the next room)is still on for my next six nights ! Room service was waiting for almost 20 minutes for a toothbrush !!! The receptionist(name: Rebecca)said she had sent the official receipts to me but I'm still waiting for !!! Only good thing is the service in the restaurant on my breakfast (but really pricey)! So bad experience for my first time in Toronto !

overall is good with the price.

everything great except baggage bag keeping service need to be charged for hold 1 day.

The concierge Tim was the best we have come across gave us so much useful information on the best way to spend our two days on his advise we went to Toronto island for half a day. The hotel is very modern and roomy and comfort all the staff we met were happy friendly and helpful would stay again

First time to Toronto. Great stay at Hitel. Staff friendly and attentive to needs. Winderful buffet breakfast. Room and beds comfortable and clean.