柏林曼達拉套房酒店 - 柏林

The location is good, the room is great. But the service is totally make us disappointed! We booked the taxi through the office before the day we departure since their office opening hour is 7am-10:30pm. But fianlly we go down to the pick up point at 5:50am which is in the side door of the hotel (recommended by the stuff of the hotel) and wait until 6:10am , there are NO taxi come. And we cannot find anyone help . And we go to the Main Street to find the taxi , we spent over 30mins to find people help and go to the taxi station !! Luncky we haven't late ! BUT I cannot image a 4stars hotel without 24hrs customer service. The stuff don't have a clear instruction for us if we cannot see the taxi, what should we do. She just told me near by have a taxi station ! It is very disappointed experience for us in Berlin !!! All the hard ware is good, but the sofe ware is very bad !!

Large, clean room with comfortable bed, balcony, kitchenette, and large bathtub. Very central location for all the major tourist sites. Desk staff were very courteous and accommodating, but are not present 24 hours, which is my only criticism (and a very minor one).

This was my second stay and I would come back again. Good kitchen, great shower, lovely amenities, nice breakfast room. The only downside is there isn't anywhere comfortable to sit (in the apartment) other than on the bed, if you are more than one person. One armchair in the corner doesn't really work and when it is freezing outside, you're not exactly going to sit there.

It was wonderful place

The Mandala Suites aren't easy to find as they are set back off the road, lucky we did manage a park outside for a few minutes to unload our suitcases otherwise it would have been a bit of a faff to drive around to the parking/haul the cases in etc. The stay was deemed more enjoyable as we met up with family from the UK for the weekend and they booked to stay at the Mandala Suites too. Breakfast is a strange affair - with very pleasant waiters but only boiled eggs available upon request, no other form of hot food. Not the best buffet breakfast really although the breakfast room itself was very pleasant - if you don't mind heights as there is a fairly narrow 'open' walkway to the room on the 8th floor. Receptionists were faultless though - very helpful!