夏洛特/Arrowood 君悅酒店 - 夏洛特

Our room was clean except that the garbage can under the kitchenette sink was full from the previous guest. The bathroom exhaust fan did not turn on when the light switch was turned on. First I called the front desk and they took a note of it, then I told a manager, and then I told housekeeping, who finally had the maintenance staff look at it and said the best they could do was to move us to another room. Since we had already unpacked by this point, we decided just to live with it not working. The comforter on my bed had stains on the underside, which I turned over so housekeeping would notice, but it was never replaced or cleaned. I read that there was a free shuttle available most of the day and there was a shuttle van in the parking lot, but when I called down to the front desk, and then talked to someone in person at the front desk, they both said there was no shuttle, but they could call us a cab if we needed it. On Sunday of Labor Day weekend, there was a shortage of forks, spoons, and cups for up to 30 minutes while they were being washed. Some plastic utensils were distributed, but it was rather frustrating for guests and this could have been handled better. The outdoor pool looked nice, but our group did not use it. We left our luggage with the front desk after we checked out the last day, but they didn't have any formal way of marking our bags, so there was no security in place to make sure we took our own bags.

Lucy, at the front desk, was so kind and accommodating. She treated everyone who came in like they are each special.

Wonderful as always. We always stay here!

Only stayed 2 nights. Bathroom layout is inadequate. Small and cramped toilet and bath/shower room with sink outside it facing the beds. There is adequate space available within the 2 bed suite by rearranging the writing table, sectional sofa bed area to provide adequate space for the bathroom elw/ privacy needed.

Great staff, great breakfast. Very clean hotel. Definitely will revisit again