Very expensive but no electricity !Very disappointed !
Yan
Yan (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月15日
Greg
Greg (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月4日
When I booked this hotel I expected exceptional service and quality that comes with the Ritz Carlton name and brand.
I had asked several times prior to arrival for a roll away bed to be placed in the room. Upon check in at the desk I was told a roll away would be in the room and watched the employee even write it down. I was told not to worry it would be in the room once it was ready. After waiting past 4:00 to get the room we went upstairs and still no roll away bed. After waiting a few minutes I called again and the gentleman that answered said it would be in the room
In a few minutes and not to worry. Yet again no bed came. I called again before I left the room for dinner was told
It would be in the room when I got back. Come back to the room two hours later and yet again no roll away. Now I call again before going out for the night and this time I’m told not to worry it will be there when we arrive back. Would you like a guess what wasn’t in the room when we arrived back for the night. No roll away! Now at this point where we are tired ready for bed I call again and told it will be up shortly. After waiting and waiting and waiting it was enough. We made a make shift bed with pillows and slept on the floor. Wow! What a great ritz Carlton experience. Sleeping on the floor!
Next issue. Walking into the room for the first time the smell of marjuana was so potent and horrible. Upon asking house keeping several times for help nothing again was done to remove the smell.
This
Greg
Greg (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月17日
Only stayed one night but very much enjoyed this hotel
Timothy
Timothy (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月17日
Thomas
Thomas (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月28日
Magnificent hotel in the center of Cleveland. Outstanding views, friendly efficient service. Best chef in the midwest.
Thomas
Thomas (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月17日
joe
joe (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月7日
Loved the staff and the facilities
Elizabeth
Elizabeth (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月4日
Ivonne
Ivonne (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年3月22日
Hallways smell of smoke, unsavoury mall downstairs, probably the worst ritz you will ever stay in
ronnie
ronnie (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月22日
Lovely rooms and staff. Had a great bar and room service with great food
Gary
Gary (4 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2024年2月16日
mike
mike (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月28日
The staff is excellent and very polite
Pam
Pam (5 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年1月22日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年1月22日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月6日
Ritz Cle
Stayed at the Ritz Carlton Cleveland and took in the Cavs Warriors game. Fantastic place. All around.
joe
joe (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月14日
Overall the stay was a very good experience and shall return
Abdallah
Abdallah (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年8月25日
Julie
Julie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2023年8月25日
Good luck. Management is lacking.
Person at front desk was rude upon check-in. $700.00 room was dirty, dusty and had handprints all over the mirror and wine glasses. Asked to speak to a manager and there was no manager on duty. Left my cell number and name for the manager to call and it's been 3 days with no call. Give me a break.
William
William (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年8月14日
First i have to say how wonderful the staff is at the hotel. Grace and Alice in the club lounge couldn't have been more helpful. And while there i met Darryl McGarity who is the director of sales and marketing. Although my wife and i were only there for a long weekend he was so kind to spend time with us and discuss area attractions. When I expressed my disappointment at not being able to make it to the local art museum he sent over a book to our room on the treasures of that museum. Truly unexpected and really above and beyond.
The hotel restaurant, Turn was also a gem with an interesting menu and delicious food.
Location is also excellent and the hotel is really an easy walk to just about anywhere downtown. And of course being a Ritz Carlton it goes without saying that the rooms and other facilities are first class.
Steven
Steven (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年8月6日
AC in the room wasn’t working so the room got really hot