選擇日期查看價格

客房選擇

整體評分

7.8

不錯

7.9/10 

整潔度

8.2/10 

員工與服務

7.4/10 

設施服務

7.7/10 

住宿狀況

7.7/10 

環保程度

4/10 一般

Don't Stay Here!!!!
Do not book this hotel if you have ever stayed at another Embassy Suites, you will be sorely disappointed. Once you leave the beautiful lobby and hit the elevator you feel like you are in an old rundown motel. I would recommend sleeping in your car before staying here. Broken furniture, peeling paint, mold, rust, and uncomfortable bed and couch.
Edward (1 晚行程)
Hotels.com 真實旅客評價

2/10 欠佳

Terrible stay. Dirty hotel. Bad service.
Our room on check-in from the moment we walked in was dirty and unacceptable. The carpets were filthy, with many stains. The bathroom ceiling had bits of mold on it and the vent had a thick build up of dust all over it. This was not the experience we were expecting from a room at Embassy Suites in East Memphis, and not an environment we want our 7 year old daughter in, considering there is mold in the room. We were moved to another room. This new room was better overall, but the vent also had a thick build up of sticky dust on it. Maintenance came to clean it off and it was very filthy and disgusting. He cleaned it but left a big glob of it in our sink we noticed after he left (see picture) and some bits on the ground. Considering 212 and 308 had this awful dust, we can only imagine many or all the rooms were like this. Also, the sink in room 308 had a long crack in it and the paint above the sink was chipped. Not the condition you would expect from a room at Embassy Suites. There was no bar soap in the new room or shower gel and we had to down to lobby to get it ourselves each time. We could hear full conversations in adjoining room as the sound proofing on the door was non-existent. And we were disgusted by the fact that the garbage can on the 3rd floor by the laundry machine was not emptied in the 4 days we were there at the hotel. Terrible stay. Unclean hotel and bad service. Not what anyone should expect from Embassy Suites.
4 晚家庭旅程
Hotels.com 真實旅客評價

2/10 欠佳

Horrible Stay
No rooms available. Rooms were smelly and nasty. Breakfast was good.
TAWANA (1 晚家庭旅程)
Hotels.com 真實旅客評價

10/10 完美

Jenny (1 晚行程)
Hotels.com 真實旅客評價

10/10 完美

Dominique (1 晚家庭旅程)
Hotels.com 真實旅客評價

10/10 完美

We were in Memphis for one night to attend a wedding. Our stay at Embassy Suites was overall very good. We normally stay at Embassy Suites properties for the breakfast. The food was satisfactory and especially one employee in the breakfast area, LayLay (not sure of the spelling), was really outstanding. She seemed to be a truly kind and genuine person, so made quite an impression. She is an asset to your hotel.
1 晚家庭旅程
Hotels.com 真實旅客評價

8/10 很好

Awesome stay
Very nice,front desk explained they were in the process of remodeling. It did seem a little dated but still nice. Kids loved the pool,we loved the gourmet breakfast.
Mary (2 晚家庭旅程)
Hotels.com 真實旅客評價

4/10 一般

We couldn't accept the first room assigned to us. The carpet was filthy!!! We were given a different room. It was better, but not up to standards of Embassy Suites in the past. We expected more!!! For the price, we're not sure we'll be back to an Embassy Suites.
Doug (1 晚行程)
Hotels.com 真實旅客評價

10/10 完美

James (3 晚行程)
Hotels.com 真實旅客評價

4/10 一般

GHETTO
Not so good…. Hotel appearance was good…overall staff very GHETTO….breakfast serving tray not kept warm most were empty example … Hashbrowns. Eggs… breakfast was served up to 1030 but at 10:30 sharp lights out no silverware..Young lady working in the kitchen sad what do I supposed to do about it… my 3rd stay at an embassy suite not all of them are the same
ARTURO (3 晚行程)
Hotels.com 真實旅客評價