I share this to warn other travellers of spending their hard-earned money with Hyatt - I will not be returning to their hotels and and urge you to do the same (other reviewers have also expressed this hotel is not what it once was).
We arrived at 8:30pm on 27 January following a long drive and were placed in a room where towels had been used and the telephone did not work. Returning to reception, I was given new keycards for a different room by the woman who had checked us in (“Mara” I believe?). I was then condescendingly told by Mara that “hopefully there will be no more inconveniences”.
I returned upstairs to find the keycards would not open the door. Returning to Mara, I was told “the doors are heavy”. Mara then reprogrammed the cards and said something along the lines of: “If it does not work this time, I will come up with you to open the door”. Deciding to ignore the treatment by Mara, I returned upstairs and found bedside and lamp lights to not work correctly. Frustrated, I tried calling using the telephone and found this did not work either. I then called the desk using my mobile and requested someone look at the issue.
Whilst the manager resolved the issue with the lights, he refused to offer any kind of solution or empathy in response to the experience we had. Instead, he said “there are other hotels in the area” and suggested to stay the night. I obliged, deciding to cancel the entirety of our stay instead and opted to find another hotel in the area.