I selcted this hotel because it appeared higher end & was priced according to those standards. We come to kansas city 3/4 times a year to shop & eat at the crown plaza. The staff here was super friendly but thats all they have going for them. It appears updated but the painted wood for example, is banged up bad. The beds are uncomfortable, pillows rock hard and the bottom sheet easily moves off exposing the bare matress. There were coffee stains (or dog pee) on the floor, cheap in-room coffee selection, the toilet is 6 inches off the ground and the handle you a have to push and pull to make it flush. I opted for the higher end king bed room and it had a chair, not a sofa & was tiny. The pool had a large group of people smoking weed discreetly (but we could smell it). Then more walked in with caseys pizza, obviosuly high, to join them. When we left to walk to dinner, they were leaving and we noticed 5 of them walked out the main lobby with grocery bags of their clothes and walked over to another parking lot to leave - apparently they're locals and seem to do this often. The restaurants food was decent, we wont try it again. The pictures are deceiving. It has the look and the location but nothing more. Spend your money elsewhere.