魯瑟納太阿娜酒店

Service at the pool was horrible. No towels and then when we askednfor them they did not wven give them to us. Just placed them on a chair. We waited forever in the cold for towels. Not cool. I love the property though and there were no washcloths. Staff was very accommodating iutside of that

Carla, 2 晚家庭旅遊, 2022年05月06日

Hotels.com 旅客真實評價

Getaways

John, 1 晚旅遊, 2022年04月30日

Hotels.com 旅客真實評價

Great visit

We had a one night stay and everything was great. The bed was super comfy and clean. No issues o really don’t know why I had VIP access but we got a room with a great view Staff is super accommodating and helpful with recommendations and setting up services we needed for transportation.

Aileen, 1 晚旅遊, 2022年03月16日

Hotels.com 旅客真實評價

Everything was perfect with the exception of the shower had no pressure and little to no water coming out of shower head

Linda, 1 晚商務旅遊, 2022年03月08日

Hotels.com 旅客真實評價

Beautiful property.. staff were great.. room looked very luxurious... Did not like that I was able to hear people talking in the hallway while I was in my room.. other than that.. Great Hotel.

Francisco, 1 晚浪漫之旅, 2022年02月17日

Travelocity 旅客真實評價

Great spot

Alex, 1 晚家庭旅遊, 2022年02月12日

Expedia 旅客真實評價

stay at this property once a month and I've never had a bad experience but this time i Have to write this incident because it bothered me the way they handled my. Issue checked in just fine i got my room and i did what I always do i checked the room before i settled in and i noticed a small water leak coming from the toilet so i tried calling the front desk and the phone was not working so i went out to report it and there was a housekeeping lady outside my room so i told her about the issue and she said she would call maintenance so i waited for an hour until i finally went downstairs to the front desk and i told them about both issues the phone not working and the water leak and another hour later a maintenance person showed up he said he would be back to take care of it and nothing for another 3 hours by this time the bathroom floor was a lake you couldn't walk in there so i went to the front desk to see what was going on the lady at the front desj told me "Oh yeah,we're gonna hsve to switch you to another room, but we tried calling you" and i replied "Yes, and the phone doesnt work, which i reported earlier." So they finally gave me another room. I was there with my luggage because i was frustrated and angry because i waited hours for something to get done. After they gave me another room (which was on the same floor), when I opened the door there was already a young couple sitting in that room. I was shocked when I opened the door, so I went back to the front desk and

Juan, 1 晚商務旅遊, 2022年02月12日

Expedia 旅客真實評價

Will not stay here again.

Card key they gave us didn't work for the elevator, then they programed it and once we go to our room, it wouldn't open, had to get another one. The balcony had a bottle water full with cigarretes butts. Pull was very cold even in the hot day. Restaurant food was good though and beds confortable but that initial service was terrible.

Ruben, 1 晚家庭旅遊, 2022年02月12日

Hotels.com 旅客真實評價

Hotel was very clean staff was very helpful

Gilberto, 1 晚家庭旅遊, 2022年02月05日

Expedia 旅客真實評價

The staff attention is excellent

Elsa, 1 晚浪漫之旅, 2022年02月05日

Expedia 旅客真實評價