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Great staff, very helpful... apartment very clean and comfortable...
rita (3 晚家庭旅程)
The spa was not hot enough as a spa should be. The other spa was closed
It was very dirty, alot of german insects all over the kitchen benches and the bathroom. I couldnt even make a dish as i felt disgusted.
Perfect place to stay in surfers. Walking distance to almost everything
Was very central to everything. Unit was in need of a fresh coat of paint, every wall was marked and damaged. Asked front desk how to get to coles and was told to go outside and walk through a carpark when there was direct lift access from building to the shops.
View over to the beach was great as is the location.
The kitchen was tiny and the kettle didn’t work so I had to go down to reception in another building to get another one.
The air con/ heating was not working.
The booking was made with free parking but it turns out it is free depending on availability. There is not a car park allocated to your apartment so you just cruise around all levels of the car park and hope you find one. If you don’t, you’re helpfully advised there is paid parking nearby.
The girls on reception were lovely and any issues were not their fault - just the way Mantra does things apparently.
We are locals and were generally disappointed with our 3 nights there.
Great location and very convenient to shops and the strip.
Apartment was a little on the run down side of things.
The view was amazing!
Pool & spa excellent
Apartment was very big :)
TV Foxtel wasn’t working
Room wasn’t clean enough
NO PARKING Available
Reception was closed for the day when we arrived. Checkin process using the phone at front reception was fine however the rules of checking in with id and credit card within certain times was a real pain, as we had organized activities the next morning.
The most annoying part was that we specifically booked this place as it had free parking. However each night we got home there was no parking available. We parked behind other cars all lined up against a wall and put a note on the dash explaining why we were parked there and all contact details. woke in the morning to find an aggressive sticker on the car that left damage to my 2week old car! SO ANGRY! No explanation from staff except to say that because their boom gates were broken people were parking in spaces they were not allocated.
Kylie (3 晚友伴旅程)
The apartment furniture was dirty, a lamp was broken and left on the coffee table. Light fittings were out in the bathroom. We paid for a beach view and got a very partial view from one small verandah.