The apartment is in good condition and spotless upon arrival. The downside is the service quality during check-in process. I arrived at the check-in office around 7 pm on 11 April. As I have booked shuttle
service in advance, and the last shuttle is to leave at 7 pm, I enquired whether the shuttle has already left. The male receptionist was very rude - instead of answering the question or checking whether I had the booking, he did not believe that I had the right booking. The manner was unacceptably rude and impolite. I could understand that many locals' English ability is limited - but the issue is his attitude, which I never encountered during my many trips to Japan. The bad experience was partly rectified by the assistance of Zeng Peng, and the attitude of property manager.
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2023年9月2日
Estancia en Kyioto
Muy bien hotel cerca de Gion y lugares de interés turístico. Habitación muy grande y espaciosa.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2023年5月23日
Great location.
John-Rey
Expedia 真實旅客評價
10/10 完美
2023年5月13日
Sam
Sam (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年4月16日
Great value. Close to major tourist areas in Kyoto. Great for a long stay because of kitchen washing machine, refrigerator and microwave. Not much communication with staff because there are times when no one is at the hotel.
ron
ron (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年4月10日
Amazing and spacious stay near the Gion area. Walking distance to points of interest, as well as many kimono rental shops. Would definitely return!
Anne Beatrice
Anne Beatrice (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年4月10日
Clean and spacious
The place was clean and spacious with a washer machine. Near Gion area. Mark (receptionist) was so helpful. He gave recommendations where to go and places to visit. Would come back again.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2023年3月24日
Very convenient going to attractions, friendly staff and the room are great.. My family’s going to stay here again when we come back to Japan…. We Love this place.