聖查理斯萬豪費爾菲爾德套房酒店 - 聖查爾斯

Hotel room was very smelly and wet feeling. Had to change rooms. Second one not as bad, but still humid and stinky. Trash not emptied during stay. Towels replaced daily, but sometimes they did not make bed. Some staff friendly... others were downright rude. Breakfast was just so so and staff did not keep up with the amount of people eating. Many days there was nothing left. Expect more from a Marriott branded hotel. Would not stay again.

Customer service was good, lady did the best she could. Except they didn’t have correct room for us and door handle was broken. Pool water was very dirty, there were no more towels clean in the building after being in the pool. Had to wait on them so we could shower afterwards. Plus the room smelled like a smoker died in it. Being Memorial weekend we really had no other choice but to stay. The Queen bed was surprisingly soft.

The pool was in terrible condition. It looked fine but left what looked like cuts and chemical burns on the feet of all the children that were in the pool. They all came out with bloody feet. We told staff but the pool was kept open. Staff was unwilling to do anything about it. Breakfast was ok as long as you like your eggs very wet.

First night I got a room that smells really strong of mildew and the AC was broken. Manager what's off and when they spoke with him said he was unavailable for 2 days. And that I could not have a different room. Their solution was air freshener and two box fans. Hotels.com called made them give me a new room. That one smells like mildew. Then on the second night my friends kids and mine got cuts and chemical burns from a swimming pool. The next morning the pool was open for 2 hours before they finally closed it.

The staff was unsupported by management and unable to resolve problems. The property smells musty and damp.