聖查理斯萬豪費爾菲爾德套房酒店 - 聖查爾斯

The pool was in terrible condition. It looked fine but left what looked like cuts and chemical burns on the feet of all the children that were in the pool. They all came out with bloody feet. We told staff but the pool was kept open. Staff was unwilling to do anything about it. Breakfast was ok as long as you like your eggs very wet.

The staff was unsupported by management and unable to resolve problems. The property smells musty and damp.

I didn’t appreciate drivers license and credit cars being photocopied at check-in, just because Internet was down. I didn’t appreciate excrement on the 2 towels ready for us in the bathroom. I didn’t appreciate being rudely shouted at to get out of the pool by a worker, even as a manager had led us to the pool saying it was ok to use it. I did appreciate the discount given at check-out but overall, a disappointing stay at this hotel.

Nice staff, good breakfast, but room could have been a little cleaner. Found someone else’s hair on the pillows. I question if any of the pillow cases had been changed. Shower could have been cleaner. Shower walls needed wiped down and there was black stuff in the corners of the shower. Breakfast had a good variety of both hot and cold food. Front staff was very nice and accommodating. The bottom of the pool looked like there was paint coming off. As a result, we chose not to swim.

Location was next to a convention center and an arena. Rooms were nice Could use some updates. It was strange to have CURTAINS as the bedspreads. No hair dryer in room, so had to ask for one, One was provided promptly. Staff is very nice and friendly.