倫敦肯辛頓區假日酒店 - 倫敦

Close to underground station. Just around 30 minutes by tube to Heathrow airport and very convenient to go for sightseeing. There are a lot of restaurants nearby. Very nice area.

酒店好舊！房間特别廁所都充满臭味。床單不乾淨！

I have stayed in this hotel before and found the location and overall hotel experience was quite good. However, the experience this time is not good at all. The check-in process in the morning was ok but at the time room was not available and the lady promised to get it ready for us ASAP and even offerred us a drink to wait as I am gold member of the IHG hotel which was very nice. However, we decided to go out shopping and we return at night, the lady allocates the room to us was not so friendly and took some time to get us a room. The room was condition was ok but the water pressure of the shower was so slow and make the shower very uncomfortable. Also the room was facing the main street and noisy. I tried to complaint immediately but both reception and housekeeping line have no one answering. I complaint the next day again and then went out and I said to the reception if it cannot be fixed then I expect to change to another room but when we returned, the shower is the same but as we are leaving the next day, I just didn't bother to complaint again. Really, this kind of service is so unacceptable and I don't think I will ever go back to this hotel again. There are so many other choices in the area.

The room type that the can offer is different from the room that I have reserved from Hotels.com. I have no way to complain and get back my compensation. I have booked an executive room but get a standard room back. Extremely disappointed !

房間太殘舊，浴室門不能關，沒有鎖，雪櫃位置未有放好向後傾斜。燈光喑，感覺污糟。 酒店位置好，服務好。近underground。