奧蘭多海洋世界希爾頓逸林酒店 - 奥蘭多

Disappointing. We booked this hotel because we love Doubletree by Hilton, but whatever this used to be, it is not worthy of the name. When we arrived another guest came to the counter angry that they opened the door to their room and someone else was in there already changing! Then after unloading our bags, 3 children and a stroller we find out that our building doesn't have an elevator. We get to our room and the usual amenities of a Doubletree standard room such as a mini fridge and microwave are not included. The drawers on the dresser were wonky and the toilet was loose causing it to bang on the wall when you got up. Not to mention the bathroom was tiny and the tub and tiles were of motel 6 quality. The last morning there we noticed we had an unvited guest over...a large roach, right next to where my kids slept. The serenity pool needs to be resurfaced as there were "stains" all over. Also this was a holiday weekend and the bar next to the pool wasn't even open. Also upsetting is that since we booked through a 3rd party (hotels.com) they said we could not earn HiltonHonors points for this stay. Wasn't a terrible place to stay but if you are expecting a true Doubletree experience just know you will not get it at this location.

It was perfect for us. The only disappointment was the AC was not cold. We requested a fan for the room but we were told the hotel didn't have fans for the rooms. Also, we used a roll away bed and it had a big dent in the mattress. We put two pillows under the mattress to try and fix the dent in the mattress. Overall ok but disappointing when it would be so warm throughout the night because the AC wouldn't get cold.

enjoyed so much that the doubletree will be my go to hotel

Room and tower smelled like mold but Staff was EXTREMELY accommodating in remediating the situation.

It was a great hotel stay. Great property, friendly staff. If I had to complain about something it would be the lost and found process. My daughter left her fit but in the room and the process to contact list and found was convoluted and yielded zero results. We ended up driving back to the hotel but no dice. I don't blame the hotel for my daughter's carelessness, but the should have a clear cut process for dealing with things like that and someone who can get back to you.