My wife and I recently had the pleasure of staying at Meliá Jardines del Teide from August 3rd to August 10th, 2024. While we found many aspects of our stay enjoyable, particularly the high quality of the resort’s services, food, and general ambiance, we encountered several issues that significantly impacted our holiday experience. I am writing to bring these to your attention and to seek appropriate compensation for the inconveniences we faced.
On August 5th, 2024, we were disappointed to find that the main swimming pool was empty and unavailable for use. As guests who chose your resort partly because of its advertised pool facilities, this was quite upsetting. Although a bus service was provided to transport guests to the nearby beach, the bus arrived late, and by the time we got to the beach, it was already crowded. Additionally, we had to pay out of pocket for the beach umbrella and chairs, with no compensation or reimbursement offered by the resort. The inconvenience of not being able to use the main pool was further compounded by the fact that access to the other swimming pool at the resort was not granted either.
Moreover, we were surprised to find that there was no standard bus service running between the resort and the hotel. Considering the location and size of the resort, we believe that a shuttle service should be standard for all guests, particularly when facilities like the pool are unexpectedly unavailable. The absence of such a service made transportation unne
