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Hotel ZERMAMA Zermatt

4.0 star property
Mountain hotel with restaurant, near Zermatt-Furi Gondola

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Nestled near the Matterhorn Glacier Ride, Hotel ZERMAMA Zermatt offers a haven for active travelers. Unwind on the tranquil terrace, indulge in archery or explore the art gallery and designer stores on site. With free in-room WiFi, a coffee shop/cafe and dry cleaning/laundry services available, this upscale hotel is perfect for relaxation and adventure alike - its helpful staff has left an impressive mark on previous guests.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry facilities
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Ski storage
  • Ski passes
  • Room service
  • Coffee shop/cafe
  • Train station pick-up service
  • Terrace
  • Reception fireplace
  • Front desk safe
  • Snack bar/deli

Feel at home (6)

  • Children stay free
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains

Why we love this property

Culinary experiences galore
Enjoy diverse dining at this hotel's restaurant, cafe, and bar. Unwind with in-room champagne service for extra sparkle.
Dreamy bedroom luxuries
Hypo-allergenic and premium bedding create the perfect sleep haven. Rainfall showers and heated bathroom floors add to the luxury experience.
Artful urban retreat
Immerse in Art Deco splendour at this mountain hotel in the city centre. An art gallery and designer stores add to its cultural charm.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Mama's Double Matterhorn

Premium bedding, minibar, in-room safe, blackout curtains

Mama's Double Matterhorn

9.2 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Mama's Single

Premium bedding, minibar, in-room safe, blackout curtains

Mama's Single

10.0 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Mama's Doppel L

Premium bedding, minibar, in-room safe, blackout curtains

Mama's Doppel L

10.0 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Sweet Matterhorn

Balcony view

Sweet Matterhorn

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Mama's Double

Premium bedding, minibar, in-room safe, blackout curtains

Mama's Double

9.2 out of 10
Wonderful
(7 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for MAMA'S POOL

Premium bedding, minibar, in-room safe, blackout curtains

MAMA'S POOL

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pool Position SPA

Premium bedding, minibar, in-room safe, blackout curtains

Pool Position SPA

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

Similar properties

Building design
Alpenlodge
Zermatt
  • Free breakfast
  • Pet-friendly
  • Free Wi-Fi
  • Bar
9.8 out of 10, Exceptional, 219 reviews
The price is HK$2,539
HK$2,715 total
includes taxes & fees
14 Jun - 15 Jun
Alpenlodge
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About the area

Map
Matterstrasse 23, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Matterhorn Museum - 5 min walk - 0.4 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 80 miles/128.7 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Train station pickup (surcharge)

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Bazaar - ‬4 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Parkhotel Beau Site - ‬4 min walk
  • ‪Backstage Hotel - ‬5 min walk

About this property

Hotel ZERMAMA Zermatt

  • Hotel ZERMAMA Zermatt offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights at this Art Deco hotel include a snack bar/deli and a terrace. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 29 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 9:30 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:30 AM - 10:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Train station pickup
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Ski passes
  • Archery
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Wildlife viewing nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Art gallery on-site
  • Designer shops on-site
  • Lockers available
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Roll-in shower
  • Well-lit path to entrance
  • Step-free path to entrance
  • Hardwood flooring in room

Room amenities

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Alarm clock
  • Premium bedding

What to enjoy

  • Heated floors

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately CHF 15 to 30 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 15 per pet, per day

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

Does Hotel ZERMAMA Zermatt offer free cancellation for a full refund?

Yes, Hotel ZERMAMA Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel ZERMAMA Zermatt?

Yes, pets are welcome. There's a charge of CHF 15 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel ZERMAMA Zermatt?

Sorry, there's no on-site parking at Hotel ZERMAMA Zermatt.

What are the check-in and check-out times at Hotel ZERMAMA Zermatt?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel ZERMAMA Zermatt and nearby?

Have fun during the warmer months with activities such as archery. Additional recreation nearby includes game viewing.

Are there restaurants at or near Hotel ZERMAMA Zermatt?

Yes, there's an on-site restaurant.

What's the area around Hotel ZERMAMA Zermatt like?

Hotel ZERMAMA Zermatt is in the heart of Zermatt, a short 5-minute walk from Zermatt Gornergratbahn Station and 2 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Hotel ZERMAMA Zermatt Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Location

9.8

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast at the property was delicious and the staff was exceptionally kind and helpful. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Location
View
Room
Service staff
Train station

Reviews

Verified

10/10 Exceptional

The most stunning hotel and views from the room windows! Beautifully designed rooms and thoughtful touches everywhere you look, going above and beyond. Staff are helpful and friendly! Great location close to everything. We didn't go skiing but it looked great!
Freja, 2-night trip
Verified

10/10 Exceptional

LOVED. Greeted with the manager and his cute dog- a small boutique hotel with a perfect view of Matterhorn and balcony with that same view. They also offered cute large, warm jackets to chill outside or on the balcony.
Edvinas, 1-night trip
Verified

10/10 Exceptional

Amazing views and excellent customer service. Rooms were very nice.
Pamela, 1-night trip
Verified

8/10 Very good

Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
THOMAS, 2-night trip
Verified

6/10 Good

Very cool balcony and the room was good! The only thing is that we could not sleep ok because they could not turn down the heating aetting and the room got way too hot.
Raul, 1-night trip
Verified

10/10 Exceptional

Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
Christopher, 1-night trip
Verified

10/10 Exceptional

Great location, beautiful views.
William, 1-night trip
Verified

10/10 Exceptional

My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Bruce, 1-night trip
Verified

10/10 Exceptional

Friendly staff- great location
Berna, 1-night trip
Verified

10/10 Exceptional

Amazing!

Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Jitrada, 1-night trip
Verified

10/10 Exceptional

We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
Rebecca, 1-night trip
Verified

10/10 Exceptional

Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again.
Hermanto, 2-night trip
Verified

10/10 Exceptional

Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
David, 4-night trip
Verified

10/10 Exceptional

Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Chereen, 1-night trip
Verified

10/10 Exceptional

I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
faiza, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
Jennifer, 1-night trip
Verified

10/10 Exceptional

Location is great. Staffs are nice.
Diane, 2-night trip
Verified

10/10 Exceptional

Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Dr. Ken, 2-night trip
Verified

10/10 Exceptional

5 stars

Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
Mike, 2-night trip
Verified

10/10 Exceptional

I we love Zermama. A beautiful hotel in a beautiful location.
Robert, 2-night trip
Verified

10/10 Exceptional

Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Tama, 2-night trip
Verified

10/10 Exceptional

Great place !! Awesome location and everything is brand new. Excellent customer service
Tushar, 1-night trip
Verified

10/10 Exceptional

What an amazing property. Quintessential Switzerland Chalet style hotel. Masterfully decorated. Clean, comfortable and ideally located to all attractions, restaurants and activities. Zermatt - you are a beautiful town. We will go back!
Michael, 2-night trip
Verified

10/10 Exceptional

We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
Ann, 2-night trip
Verified

10/10 Exceptional

I’ll be back!

Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
Jeri, 1-night trip