Hard Rock Hotel Cancun - All Inclusive

Property class: 4.5

Choose dates to view prices

At Hard Rock Hotel Cancun - All Inclusive , you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute walk of Aquaworld. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch. Other highlights include 2 swim-up bars, a free kid's club and a health club. Fellow travellers love the helpful staff.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 5 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private hot tub

Why we love this property

Seaside bliss
This all-inclusive property sits on a white sand beach. Ocean views complement dining, while beach towels, umbrellas, and loungers await.
Work meets play
Seaside conference centre with 14 meeting rooms transforms into a wellness retreat. Spa services, swim-up bars, and tennis courts balance productive days.
Golf retreat by the green
Hit the links at this 18-hole adjacent course or take golf lessons nearby. The property boasts a golf-view restaurant and full-service spa.

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Rock Suite Ocean View (Two Bedroom)

A modern hotel room with a large bed, a desk, a TV, a jacuzzi, and a view of the ocean.

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

A hotel room with a large bed, a sitting area with a chair, a desk, a television, a painting, and a view of the ocean.

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(22 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

A modern hotel room with a large bed, a desk, a TV, a jacuzzi, and a view of the ocean.

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Royalty Ocean View King

A hotel room with a large bed, a sitting area with a sofa and chairs, a jacuzzi, and a large window with a view of the ocean.

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

A hotel room with a large bed, a sitting area with a chair, a desk, a television, a painting, and a view of the ocean.

Deluxe Ocean View King

8.4 out of 10
Very good
(24 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

A hotel room with a large bed, a sitting area with a chair and table, a small round table with a vase, a large window with a view of the sea, and a jacuzzi tub.

Deluxe Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(34 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

A hotel room with two beds, a bathtub, a TV, and a view of the ocean.

Deluxe Double Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(44 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Lagoon View

A hotel room with two beds, a large window with a view of the ocean, a desk with a chair, and a jacuzzi tub.

Deluxe Double Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(23 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Room

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a small table with fruit, a wall-mounted TV, a painting, and a bathtub.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a bathtub, a desk, and a TV.

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Room

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, Multiple Beds, Ocean View (Double Beds)

Room

Deluxe Room, Multiple Beds, Ocean View (Double Beds)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Accessible, Lagoon View

A modern bathroom with two sinks, a large mirror, and a walk-in shower.

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 79 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, Multiple Beds, Ocean View (Deluxe Family, Double Beds)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, Multiple Beds, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 79 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Lagoon View (Classic)

A hotel room with two beds, a large bathtub, a desk, and a minibar.

Deluxe Double Room, 2 Double Beds, Lagoon View (Classic)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

A hotel room with a bed, a desk, a chair, a large window with curtains, a view of the sunset, a wall-mounted artwork, and a bathtub.

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View (Classic)

A hotel room with two beds, a large window, a bathtub, and a bar area.

Deluxe Double Room, 2 Double Beds, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

A hotel room with a bed, a bathtub, a desk with a computer, a guitar, and a view of the ocean.

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Classic)

A hotel room with two beds, a large bathtub, a desk, and a minibar.

Deluxe Double Room, 2 Double Beds (Classic)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

A hotel room with a large bed, a desk, a chair, a desk lamp, a TV, a bathtub, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

A modern hotel room with a large bed, a sitting area with a table, and a separate bathroom.

Classic Room, 1 King Bed, Ocean View (Diamond)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Ballenas Beach - 6 min walk - 0.6 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 2 min drive - 1.5 km
  • Oasis Arena - 2 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Tulum Intl. Airport (TQO) - 148 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • ‪La Madalena - ‬5 min walk
  • ‪St. Trop - ‬6 min walk
  • ‪Porfirio's Cancún - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

  • At Hard Rock Hotel Cancun - All Inclusive , you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute walk of Aquaworld. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch. Other highlights include 2 swim-up bars, a free kid's club and a health club. Fellow travellers love the helpful staff.

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All on-site activities and use of facilities and equipment are included.

Land activities

    • Fitness facilities
    • Tennis
    • Tennis lessons
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Language
    • Water fitness

At a glance

Hotel size

    • Arranged over 12 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 23 kg per pet)*
    • Specific rooms only. Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation; restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 5 bars/lounges
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Babysitting (surcharge)
  • Lifeguard on-site

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Basketball
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Ping pong
  • Golf lessons nearby

Working away

  • 14 meeting rooms
  • Conference centre (29289 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Garden
  • Terrace
  • Piano
  • Health club
  • Adjacent to a golf course
  • 4 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Water slide
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Waste recycling policy
  • Banquet hall
  • Traditional architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 89
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 90
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • 2 steps to reach property
  • Tile flooring in room

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Pizzeto – This poolside family restaurant specialises in pizza and only serves lunch. Open daily.
Frida – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Ciao – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Zen – Overlooking the garden, this theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Toro – Overlooking the garden, this steakhouse serves breakfast and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 34 per person (return)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from 3 August 2026 to 17 December 2026 (dates subject to change).

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per week

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or fitness facility

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-000198/2025

Also known as

Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive All-inclusive property
Hard Rock Hotel Cancun
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel Cancun - All Inclusive All-inclusive property

Frequently asked questions

Is Hard Rock Hotel Cancun - All Inclusive currently open?

This property is closed from 3 August 2026 to 17 December 2026 (dates subject to change).

Does Hard Rock Hotel Cancun - All Inclusive offer free cancellation for a full refund?

Yes, Hard Rock Hotel Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hard Rock Hotel Cancun - All Inclusive ?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive ?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 150 per pet, per week. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hard Rock Hotel Cancun - All Inclusive ?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Hard Rock Hotel Cancun - All Inclusive ?

Yes, an airport shuttle is available. The charge is USD 34 per person return.

What are the check-in and check-out times at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hard Rock Hotel Cancun - All Inclusive and nearby?

Practise your swing on the tennis courts. Additional recreation on-site includes basketball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Hard Rock Hotel Cancun - All Inclusive also has 2 swim-up bars, a water slide and a Turkish bath, as well as private indoor hot tubs, an arcade and a garden.

Are there restaurants at or near Hard Rock Hotel Cancun - All Inclusive ?

Yes, there are 5 on-site restaurants, featuring pizza, garden views and poolside dining.

Does Hard Rock Hotel Cancun - All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub.

Does Hard Rock Hotel Cancun - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hard Rock Hotel Cancun - All Inclusive like?

Hard Rock Hotel Cancun - All Inclusive is a short 11-minute walk from Aquaworld and 20 minutes' walk from Kukulcan Plaza Shopping Mall.

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Reviews

Hard Rock Hotel Cancun - All Inclusive Reviews

8.0

Very good

8.4

Cleanliness

8.2

Amenities

8.4

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • The food at the property's restaurants was consistently excellent and offered a variety of delicious options. (116 reviews)
  • The pool area was large, clean, and offered various activities and swim-up bars. (56 reviews)
  • The beach was consistently described as beautiful, with soft sand and great views, and was a highlight of the resort experience. (39 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Food
Room
Restaurant
Beach
Drinks
Booking
Family friendly
Entertainment
Bar

Reviews

Verified review

10/10 Exceptional

Lovely setting, upon arrival, staff is lovely, premises exceptionally tidy and well taken care of. I highly suggest this hotel.
Verified review

8/10 Very good

Clean room and property, helpful staff.
Verified review

10/10 Exceptional

We loved our stay at the Hard Rock. Everything was clean and the staff was amazing.
Verified review

10/10 Exceptional

Amazing place / perfect for families With kids
Verified review

10/10 Exceptional

Very friendly staff
Verified review

10/10 Exceptional

Great resort and staff!
Verified review

6/10 Good

Kids club was my best experience in the hotel!! My kids really enjoyed the activities
Verified review

10/10 Exceptional

Staffed friendly and helpful
Verified review

10/10 Exceptional

staff was wonderful very attemptive. Hotel area nice clean
Verified review

10/10 Exceptional

I have stayed at several Hard Rock properties in the USA. And the Hard Rock in Cancun was the BEST Hard Rock I ever stayed at. All of the Staff was Amazing. I stayed there for 5 nights and there was not one staff member that wasn't helpful or rude.. All the restaurants where amazing and the pool and beach area was clean and beautiful. Plus the entertainment was exceptional there was always something going on and never a dull moment.
Verified review

10/10 Exceptional

The resort is the perfect size. You can get into the music and DJ or grab another pool area where it is less crowded and more quiet. We saw several families and everyone had room to do what they wanted. There is not a truly adult side to the property but we didn’t notice and we’re not bothered by families or little ones.
Verified review

8/10 Very good

Pet friendly and plenty of shopping.
Verified review

10/10 Exceptional

The staff here was the best I’ve ever had on any trip. Friendly and always on the go to make a great trip!
Verified review

8/10 Very good

The resort was greattt ! The food wasn’t the best at all but the staff made up for it ! They are going to close down in august to renovate I’m hoping all will get better for this ! All that needs getting better is the food and it’ll be perfect .
Verified review

10/10 Exceptional

Nice hotel rooms. Food is good for an all-inclusive. Staff is great.
Verified review

8/10 Very good

The hotel could definitely use some refreshing, as it feels a bit outdated. However, the service truly stands out—the staff is excellent, friendly, and very attentive, which made the overall experience enjoyable.
Verified review

8/10 Very good

Pool was great
Verified review

10/10 Exceptional

Great location. The food and service was amazing. Will definitely be coming back.
Verified review

10/10 Exceptional

This resort was really excellent didn’t have no problems at all from the room to the staff too the food everything was good
Verified review

10/10 Exceptional

Everything was perfect and clean. Very kind, & kid friendly.
Verified review

10/10 Exceptional

I have never been to a hotel where the staff appeared to genuinely love/like their job and treat the guests like “family” It was an incredible experience.
Verified review

8/10 Very good

Have stayed in Cancun twice. Hard rock Cancun food is great. The teppan was amazing ! The Steakhouse was amazing I think the food was great and room service 24 is great and food was very good! The staff is nice but not overly friendly at all. I don’t like that pool closed at 8 your on vacation they should be open at least until 9pm. Overall I think they are good.
Verified review

6/10 Good

Good drink selection, friendly staff, hotel just overall outdated
Verified review

10/10 Exceptional

Clean room, Staff were amazing and nice the whole stay I was there
Verified review

10/10 Exceptional

Thank you to the entire Staff, especially the Entertainment Team helped make the experience more memorable. 100% recommended it.