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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
Luxury property with full-service spa, connected to the convention centre, near Bay of Banderas

Choose dates to view prices

Hard Rock Hotel Vallarta - All Inclusive offers a vibrant beachfront getaway. Relax in a beach cabana, enjoy scuba diving or try your hand at golf on the 18 holes nearby. Take advantage of free cooked-to-order breakfast, indulge in spa treatments like hot stone massages and unwind with yoga classes or international cuisine at one of the six on-site restaurants.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free breakfast
  • Airport transfer
  • Pet-friendly
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 2 hot tubs
  • Free children's club
  • Free supervised childcare
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is HK$2,214
HK$2,679 total
includes taxes & fees
26 May - 27 May

Why we love this property

Beachfront bliss
Discover this all-inclusive beachfront property on the bay. Unwind with beach yoga, snag cabanas, or dive into snorkelling adventures.
Work and play paradise
Tackle business goals in the conference centre, then recharge with a hot stone massage and a dip in the hot tub. Sip cocktails at five bars after beach yoga.
Diverse dining options
The 6 restaurants serve Mexican and international cuisine at this hotel. Guests can visit the cafe or 5 bars, with cooked-to-order breakfast on the house.

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Deluxe King Room

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Two Double Room

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Two Double Room

  • Sleeps 3

View all photos for Deluxe Family Pool View Room

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Family Pool View Room

  • Sleeps 5

Deluxe Ocean View Room With Double Beds

  • Sleeps 3

Rock Royalty Ocean View King Room

  • Sleeps 2

View all photos for Deluxe Partial Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • Partial sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room Double Beds

7.8 out of 10
Good
(13 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Rock Royalty Ocean)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Room, 2 Double Beds (Rock Royalty Ocean)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Rock Royalty Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Royalty Ocean View King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Diamond Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Diamond Ocean View King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Ocean View Double Beds

8.2 out of 10
Very good
(42 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Suite, 1 Bedroom (Rock)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View Double Beds

7.8 out of 10
Good
(8 reviews)
  • Partial sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

Egyptian cotton sheets, premium bedding, down duvets, free minibar

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

  • Ocean view
  • 195 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View King

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(24 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Pool View (Deluxe)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Family Room, 2 Bedrooms, Pool View (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe King Room with Ocean View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe King Room with Ocean View

  • Sleeps 2

Deluxe King Room with Partial Ocean View

  • Sleeps 2

Deluxe Partial Ocean View Double Beds

  • Sleeps 3

Room, 2 Double Beds (Rock Royalty Ocean)

  • Sleeps 3

View all photos for Deluxe Two-Bedroom Family Room

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Two-Bedroom Family Room

  • Sleeps 4

View all photos for Rock Suite Ocean View (2Bdr) with Personal Assista

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Suite Ocean View (2Bdr) with Personal Assista

  • Sleeps 4

View all photos for Diamond Ocean View King Room

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Diamond Ocean View King Room

  • Sleeps 2

Similar properties

Exterior
BON Hotel at VidantaWorld Nuevo Vallarta
Nuevo Nayarit
  • Pool
  • Spa
  • Parking available
  • Free Wi-Fi
8.8 out of 10, Excellent, 135 reviews
The price is HK$2,249
HK$2,804 total
includes taxes & fees
18 May - 19 May
BON Hotel at VidantaWorld Nuevo Vallarta
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About the area

Map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Nayarit, NAY, 63732

What's nearby

  • Nuevo Vallarta Rivera Farmer's Market - 3 min walk - 0.3 km
  • Paradise Plaza Shopping Center - 5 min walk - 0.5 km
  • Nuevo Vallarta Beach - 10 min drive - 2.0 km
  • Vallarta Adventures - 11 min drive - 2.0 km
  • Nayar Vidanta Golf - 14 min drive - 4.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Copán Sunset Sky Bar - ‬4 min drive
  • ‪Eddie's Place Nopal Beach - ‬4 min drive
  • ‪Tulum Restaurant - ‬4 min drive
  • ‪JUDE Bistro & Bar - ‬8 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

At Hard Rock Hotel Vallarta - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas and yoga, plus you'll be within a 10-minute walk of Bay of Banderas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and detox wraps. Serving international cuisine, The Market is one of 6 restaurants and 2 poolside bars. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club and a health club. Fellow travellers say great things about the helpful staff and beach location.

All-inclusive

All-inclusive room rates at Hard Rock Hotel Vallarta - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Cycling

Fitness facilities

Volleyball

At a glance

DONE

Hotel size

    • 362 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 23 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:30 AM
  • 6 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball
  • Boat tours
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Air hockey
  • Ping pong
  • Golfing nearby
  • Whale watching nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free bike hire
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Designer shops on-site
  • Arcade/games room
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

The Market – This buffet restaurant specialises in international cuisine.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Zen – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Open daily.
UMO – This fine-dining restaurant specialises in local cuisine and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1000 per person (return)

Renovations and closures

This property is closed from 20 July 2026 to 17 December 2026 (dates subject to change).

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 4 and 17 costs MXN 1000 (return)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hard Rock Hotel Vallarta All inclusive

Hard Rock Hotel Vallarta

Hard Rock Hotel Vallarta All inclusive All-inclusive property

Hard Rock Hotel Vallarta All Inclusive

Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta

Hard Rock Hotel Vallarta - All Inclusive All-inclusive property

Frequently asked questions

Is Hard Rock Hotel Vallarta - All Inclusive currently open?

This property is closed from 20 July 2026 to 17 December 2026 (dates subject to change).

Does Hard Rock Hotel Vallarta - All Inclusive offer free cancellation for a full refund?

Yes, Hard Rock Hotel Vallarta - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hard Rock Hotel Vallarta - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hard Rock Hotel Vallarta - All Inclusive?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of MXN 3000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is an airport shuttle service offered by Hard Rock Hotel Vallarta - All Inclusive?

Yes, an airport shuttle is available. The charge is MXN 1000 per person return.

What are the check-in and check-out times at Hard Rock Hotel Vallarta - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Is there an on-site casino at Hard Rock Hotel Vallarta - All Inclusive?

No, this property doesn't have a casino, but Winclub Casino Platinum (12-min drive) and Vallarta Casino (14-min drive) are both nearby.

What is there to do at Hard Rock Hotel Vallarta - All Inclusive and nearby?

Have fun with on-site activities such as snorkelling, volleyball and beach yoga. Additional recreation on-site includes volleyball and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Hard Rock Hotel Vallarta - All Inclusive also has 2 poolside bars, 5 bars and a sauna, as well as a steam room, beach cabanas and an arcade.

Are there restaurants at or near Hard Rock Hotel Vallarta - All Inclusive?

Yes, there are 6 on-site restaurants, featuring international cuisine.

Does Hard Rock Hotel Vallarta - All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

Does Hard Rock Hotel Vallarta - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hard Rock Hotel Vallarta - All Inclusive like?

Hard Rock Hotel Vallarta - All Inclusive is located on the waterfront, a short 7-minute walk from Bay of Banderas and 4 minutes' walk from Nuevo Vallarta Rivera Farmer's Market.

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Reviews

Hard Rock Hotel Vallarta - All Inclusive Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was clean, long, and well-kept with calm water and plenty of loungers and shady areas. (34 reviews)
  • The pool area was clean, spacious, and offered a variety of amenities with excellent service. (29 reviews)
  • The spa experience was highly praised for its excellent service, professional staff, and great massages. (10 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Entertainment
Family friendly
Children
Drinks
Live music

Reviews

Verified

10/10 Exceptional

Attention, service, comfort, personal staff excellent
Gustavo, 2-night trip
Verified

10/10 Exceptional

Food had great quality, the staff make you feel comfortable
JORGE, 2-night trip
Verified

8/10 Very good

Clean rooms, friendly staff and the pools are amazing
Radey, 7-night trip
Verified

8/10 Very good

Hotel was great, staff were great, grounds were great, food was just ok.
Brian, 7-night trip
Verified

10/10 Exceptional

Staff was awesome.
Jeff, 4-night trip
Verified

10/10 Exceptional

Super friendly staff, the Asian restaurant was by far the best dining, the bed and pillows were perfect! We will definitely come back!
Ryan, 3-night trip
Verified

10/10 Exceptional

Service was great. Clean resort, friendly staff, good food. All around very good.
Mark, 5-night trip
Verified

10/10 Exceptional

Everything and everyone was amazing!! GREAT SERVICE, AMAZING FOOD!!!! 100% PERFECT
Gustavo, 4-night trip
Verified

10/10 Exceptional

Excellent service with a great resort. First rate!
Curtis, 8-night trip
Verified

10/10 Exceptional

Entertainment was great.
cheryle joy, 5-night trip
Verified

10/10 Exceptional

Excellent resort fabulous food and entertainment was great. The staff are super helpful and provide excellent service. The New Year’s party was incredible. We would come again for sure.
Gregory A, 7-night trip
Verified

10/10 Exceptional

Great food, great amenities, friendly staff. Pillows sucked. Everything else 10/10
Gabriel, 2-night trip
Verified

10/10 Exceptional

My wife and I had a great stay at the Hard Rock Hotel Vallarta! We appreciated the service, food and amenities! Initially I had a minor problem that turned out to be a misunderstanding. There is a lot of staff everywhere and always happy to help. Had a great experience at the Spa. Great service from Chris and a fantastic massage from Janet!
Thomas, 2-night trip
Verified

8/10 Very good

staff was great , food was good . construction was loud and annoying
Scott David, 7-night trip
Verified

10/10 Exceptional

We had a great stay. The staff was awesome! From Kevin, the Entertainment lead, to the DJs, to the bartenders, to all the waitstaff. They made the stay extra fun and special!
Thomas, 4-night trip
Verified

10/10 Exceptional

Great service, wonderful food. Very good entertainment. I will definitely be back. Thank you for everything
Luz Patricia, 2-night trip
Verified

6/10 Good

Front desk during checkout are very rude. Once you’re leaving they don’t care. Late checkout impossible. Rooms are clean as to be expected, maids visit once daily, ensure to put the signage on your pillow for sheet change. Restaurants average. Avoid the Mexican as food isn’t great and staff seem overwhelmed. Pool facilities amazing for all ages. Keep in mind people place towels at 4am to ensure they get poolside beds. Gym facilities excellent.
Ashley, 7-night trip
Verified

6/10 Good

Room was too low overlooked bird poop roof!! Asked to have room change and was told flat out NO!! I have back issues asked to have arm chair and that was never received. This my 4th stay there and this stay was quite different from previous years. Staff friendly. Food very good. Hated room
Arlene, 7-night trip
Verified

10/10 Exceptional

good very good
Adalberto, 5-night trip
Verified

6/10 Good

Music is always good
Antonio Adalib, 1-night trip
Verified

10/10 Exceptional

Kids club and entertainment team were amazing!!! Beautiful ocean views and lovely pool. The staff was so friendly!
Leala, 7-night trip
Verified

8/10 Very good

Rooms were clean. Staff is always really friendly. Everything has been great but there are some areas that still need maintenance but I know the hotel is slowly improving it and even without the improvements still one of the places to stay in puerto Vallarta.
Lukas, 2-night trip
Verified

8/10 Very good

Food was plentiful and decent. Staff was fabulous! Definitely a fun rock and roll atmosphere that was family friendly. Gym was way to small for the number of guests using it.
Christine, 6-night trip
Verified

10/10 Exceptional

We just went for a long weekend and it was perfect. It was just my 5 year old and I with the intention to relax and not worry about anything for a few days. From the moment we arrived at the airport, we were greeted warmly and taken to our private transportation. We arrived to the hotel and while I'm bilingual (much more fluent in English), I decided to try to stick to Spanish on the trip. However, it was great that the staff were all bilingual because my son only speaks English. They made him feel important and were all super friendly and helpful any time we interacted - the front desk, concierge staff, everyone. We were informed of the layout, our dining options, how to plan activities/excursions, things going on at the hotel, etc. Basically anything we would need while there, they were there to help which was very comforting. The room was clean. It was my birthday and they adorned my door which was a cool surprise. They also brought me a cupcake which my son appreciated because he loved that they did something special for me. Christi at the towel kiosk was super helpful every day and it was nice to be welcomed by her as we started our day at the pools. The pools were all great - clean and great options for kids. We have done many international trips in my sons' short life so far but I can tell this place will always have a special place in his heart. He was very disappointed to leave so I may have promised we'd go back even if it's just for a long weekend :)
Cindy, 4-night trip
Verified

10/10 Exceptional

It really is all inclusive. We didnt have to pay for anything additional at all. The weather was nice and the beach is warm. I would definitely do it again and highly recommend.
Kevin, 2-night trip