KOI Resort & Residence Da Nang - Inclusive Spa access

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Escape to KOI Resort & Residence Da Nang, a tranquil retreat near Marble Mountains. Enjoy a free breakfast buffet, soak up the sun on the white sand beach or by the outdoor pool, and treat yourself to spa services. Unwind with in-room WiFi and coworking spaces or take advantage of concierge services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and 3 bars/lounges
  • Outdoor pool
  • Free beach shuttle
  • Fitness centre
  • Steam room
  • Children's pool
  • Beach bar
  • Room service
  • Spa services
  • Conference centre

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout curtains
The current price is HK$623
HK$677 total
includes taxes & fees
19 May - 20 May

Why we love this property

Sun, sand, and waves
This resort pampers beach lovers with its white sand shoreline. A free beach shuttle and beach bar elevate the coastal experience.
Work and play paradise
This resort balances business with beachfront bliss. Meeting rooms and coworking spaces fuel productivity, while spa services and beach bars refresh the spirit.
Culinary playground
Flavour seekers relish 3 restaurants and 3 bars at this resort. A free buffet breakfast adds the perfect start to each day of indulgence.

Room options

Available filters for rooms
Showing 27 of 27 rooms

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Deluxe Twin Room

7.0 out of 10
Good
(2 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

Ocean Grand Suite with Pool

10.0 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 160 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Three-bedroom villa with private pool

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 259 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

Four-bedroom villa with private pool

  • River view
  • 290 sq m
  • 4 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Single Bed
  • Free Wi-Fi

Three-bedroom bungalow with pool view

  • 159 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

Four-bedroom beachfront villa with private pool

  • Sea view
  • 289 sq m
  • 4 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Single Bed
  • Free Wi-Fi

Deluxe Studio Double

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed
  • Free Wi-Fi

Deluxe Studio Twin

  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Studio Ocean Twin

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

Three-bedroom beachfront villa with private pool

  • Sea view
  • 260 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

Duplex Three-bedroom with pool

  • River view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

Deluxe King Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Twin Room

  • Sleeps 2
  • Free Wi-Fi

Ocean Grand Suite

  • Sleeps 2
  • Free Wi-Fi

Villa 4-Bedroom

  • Sleeps 7
  • Free Wi-Fi

Sapphire villa 3-Bedroom

  • Sleeps 6
  • Free Wi-Fi

Bungalow With Pool View

  • Sleeps 6
  • Free Wi-Fi

Ruby Beachfront Villa 4-Bedroom

  • Sleeps 7
  • Free Wi-Fi

Deluxe Studio With Mountain View

  • Sleeps 2
  • Free Wi-Fi

Deluxe Twin Studio

  • Sleeps 3
  • Free Wi-Fi

Deluxe Studio Ocean Twin

  • Sleeps 3
  • Free Wi-Fi

Duplex Three-Bedroom With Pool

  • Sleeps 6
  • Free Wi-Fi

Deluxe Double Studio

  • Sleeps 3
  • Free Wi-Fi

Three-Bedroom Villa With Private Pool

  • Sleeps 6
  • Free Wi-Fi

Villa with Ocean View

  • Sleeps 6
  • Free Wi-Fi

Deluxe Double Room with Partial Sea View

  • Sleeps 2
  • Free Wi-Fi

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About the area

Map
Truong Sa, Ngu Hành Son, 11, Da Nang, 550000

What's nearby

  • Marble Mountains - 2 min walk - 0.2 km
  • Non Nuoc Pagoda - 2 min walk - 0.2 km
  • Hoa Nghiem Cave - 8 min walk - 0.6 km
  • Non Nuoc Beach - 10 min walk - 0.9 km
  • My Khe Beach - 19 min walk - 1.6 km

Getting around

  • Da Nang (DAD-Da Nang Intl.) - 23 min drive
  • Ga Le Trach Station - 23 min drive
  • Ga Kim Lien Station - 24 min drive
  • Da Nang Station - 26 min drive
  • Free beach shuttle

Restaurants

  • ‪Regency Club - ‬14 min walk
  • ‪Table 88 - ‬3 min drive
  • ‪Vive Océane - ‬19 min walk
  • ‪Terrasse Lounge - ‬14 min walk
  • ‪Man Ho Restaurant - ‬16 min walk

About this property

KOI Resort & Residence Da Nang - Inclusive Spa access

At KOI Resort & Residence Da Nang - Inclusive Spa access, you can spend time at the beach sipping drinks, plus you'll be within a five-minute walk of Non Nuoc Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Dining choices include 3 restaurants, and the 3 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious resort include a fitness centre, a steam room and a children's pool.

At a glance

DONE

Hotel size

    • 174 units
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free on-site valet parking
    • Wheelchair-accessible parking and van parking on site
DONE

Off-site

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • 3 restaurants
  • 3 bars/lounges
  • Beach bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Free beach shuttle
  • Yoga classes
  • Kayaking

Working away

  • 4 meeting rooms
  • Co-working spaces
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle

Facilities

  • Garden
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 140
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 140
  • Front entrance ramp
  • Visual doorbell notification
  • Hand-held shower heads
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Doorbell and phone notifications
  • Well-lit path to entrance
  • Step-free path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Children & extra beds

  • Rollaway beds are available for VND 1000000.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Guests can rest easy knowing that there's a fire extinguisher and window guards on-site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Also known as

Koi & Da Nang Da Nang

KOI Resot Residence Da Nang

KOI Resort Residence Da Nang

KOI Resort & Residence Da Nang Resort

KOI Resort & Residence Da Nang Da Nang

KOI Resort & Residence Da Nang Resort Da Nang

Frequently asked questions

Does KOI Resort & Residence Da Nang - Inclusive Spa access offer free cancellation for a full refund?

Yes, KOI Resort & Residence Da Nang - Inclusive Spa access does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.

Are pets allowed at KOI Resort & Residence Da Nang - Inclusive Spa access?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, there's free valet parking.

What are the check-in and check-out times at KOI Resort & Residence Da Nang - Inclusive Spa access?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at KOI Resort & Residence Da Nang - Inclusive Spa access?

No, this resort doesn't have a casino, but Crown Games Club (3-min drive) is nearby.

What is there to do at KOI Resort & Residence Da Nang - Inclusive Spa access and nearby?

Have fun during the warmer months with activities such as kayaking. Additional recreation on-site includes yoga. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 3 bars and a steam room. KOI Resort & Residence Da Nang - Inclusive Spa access also has spa services and a garden.

Are there restaurants at or near KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, there are 3 on-site restaurants.

What's the area around KOI Resort & Residence Da Nang - Inclusive Spa access like?

KOI Resort & Residence Da Nang - Inclusive Spa access is a short 18-minute walk from My Khe Beach and 3 minutes' walk from Non Nuoc Beach.

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Reviews

KOI Resort & Residence Da Nang - Inclusive Spa access Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered a wide variety of options, from Western staples to local Vietnamese dishes, and was a highlight of the stay. (14 reviews)
  • The infinity pool and smaller indoor pool provided a perfect relaxation experience with quiet and peaceful surroundings. (4 reviews)
  • The beach at this property is untouched and goes for miles in both directions, offering a serene and beautiful experience. (6 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Hotel was outstanding, with great customer service. The cleanliness of the hotel was excellent.
Ryan, 6-night trip
Verified

10/10 Exceptional

To say the large size of the hotel, it was absolutely spotlessly clean. The staff were absolutely wonderful friendly and courteous, everyone of them. The food in the hotel was far beyond my expectations. I would definitely recommend Koi resort, and when im next in vietnam i will be staying here without a doubt.
Barry, 4-night trip
Verified

10/10 Exceptional

Fantastic room, hotel, staff and service. Only 2 small issues which we mentioned to the team - waterfall shower head needed descaling and a la carte evening menu was not to their normal standard. Would highly recommend this hotel. We had a lovely relaxing time. Also the breakfast was awesome.
The beach went on for miles
View from the infinity pool
Enormous and very beautiful koi carp lake
Rita, 5-night trip
Verified

8/10 Very good

Clean room, staff are good. Service is good too
YY, 6-night trip
Verified

10/10 Exceptional

The staff was very friendly and fast for any request. The complex was beautiful
robert a., 5-night trip
Verified

6/10 Good

Looks great but desperately needs a customer experience manager if the hotel ever wanted to attract Aussies/Kiwis. The room aircon can’t be set less than 22° and the room stays at 23°. Staff are generally not proactive and English language is very basic. However the beach, the gym and the guys at the pool are great. Even at half the price of the neighbouring resorts, not sure I would recommend.
Brett, 2-night trip
Verified

10/10 Exceptional

Amazing customer service especially Quang, his customer service was exceptional. Also all the other staff are professional and friendly. Very Clean and higher 5 star hotel.
Abdul-rahman, 2-night trip
Verified

10/10 Exceptional

Absolutely gorgeous resort with top end staff and premises!! This place is just beautiful- even the breakfast/dining room is beautiful. Miss Ba Nguyen was our Host on arrival and she was superb. Our room was gorgeous and spacious. The inclusive buffet breakfast was phenomenal. The pool area and bar is gorgeous and the beach is untouched and goes for miles in both directions. Thanks for a fantastic stay!
At Night
Huge lobby
Room 81042
6am view fr our balcony
KARI, 5-night trip
Verified

10/10 Exceptional

The property looked better in person than it did on the website. The food was very good, and the access to the beach was very easy.
Nathan, 4-night trip
Verified

10/10 Exceptional

The resort, amenities, the staff are all top notch!
John, 5-night trip
Verified

10/10 Exceptional

We had amazing experience in the Koi resort, the location is amazing, just between the beach and marble mountain!!
Sahar, 5-night trip
Verified

10/10 Exceptional

Had an amazing stay at Koi Resort. The place is so peaceful, staff very attentive. Overall could not fault
Aleisha, 1-night trip
Verified

10/10 Exceptional

We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang.
David, 3-night trip
Verified

4/10 Fair

Some great moments and facilities but overall disappointing. The hotel is huge and spacious and a wonderful location, easy access to Da Nang, right in front of Marble Mountain, and on the beach. Breakfast buffet was incredible. However service and staff were inconsistent. I was told off for using
Elisabeth, 6-night trip
Verified

10/10 Exceptional

Here’s a good review for a resort in English: "I just had a fantastic stay at KOI Resort & Residence Da Nang. From the moment I arrived, I was greeted with warm hospitality from the staff. The room was beautifully decorated and spotless, with a stunning ocean view. The amenities, like the infinity pool and spa, were amazing and provided the perfect relaxation. The food at the restaurant was delicious, especially the fresh seafood. I will definitely be returning and recommending it to my friends!"
Ryan, 1-night trip
Verified

2/10 Poor

Our stay ended on a very unpleasant note. At check-out, while we were leaving for the airport, a member of staff accused us of stealing a pair of tongs from an ice bucket. This accusation was rude, unjustified, and embarrassing — especially considering we were staying in one of the hotel’s best rooms. No apology was offered. We were also asked to pay for a shampoo bottle that fell from a slippery shower shelf. The shelf itself is unsafe and could easily cause injury. Rather than showing any concern for guest safety, the focus was solely on charging us for the broken item, which reflects poorly on the hotel’s standards. The hotel itself feels unfinished. Several facilities were not open during our stay, which was not clearly communicated in advance. There is also very little to do in the surrounding area. The nearby beach is not clear or well-maintained — there are cow fields on both sides and a significant amount of rubbish, which makes it far from the idyllic setting advertised. Overall, this experience fell well below what we would expect from a hotel of this level. We would strongly recommend staying closer to the city centre instead, where facilities, cleanliness, and service standards are noticeably better.
Piotr, 7-night trip
Verified

10/10 Exceptional

Birthday Getawat

Hotel was far from the main city, so a lot of the tours do not pick up. We booked the Bana Hills tour from the hotel and had to pay extra for pick up. We had to get Grab to go into town, which was fine because it was cheap. We booked the Grand Suite and it was magnificent. Loved the ocean view and wrap around balcony to the city view. Our room had both views. The staff is very nice always willing to help if needed. Breakfast buffet was huge, from Asian to western choices. You won't be starving when you leave. Would I stay in room again?? FOR SURE!! You can't beat the view, even if it means I have to get a Grab to go into town.
7-night trip
Verified

10/10 Exceptional

3 Bedroom Villa with Concierge Service

We stayed in a 3 bedroom villa and it was great. There is a small pool for each villa, but we never used it. We used the infinity pool near the beach. The breakfast is good. We also had complimentary afternoon tea, which was placed in a bird cage. We had one complimentary BBQ dinner. The Marble Mountains is across the street. The best part was the concierge service by Miss Kim. We communicated by Whatsapp and she helped us with any requirements quickly. She arranged meals and transportation to tourist spots. She helped retrieve my lost bag after we checked out. If luxury hotels can offer this type of service, this should be the norm. It made the stay 100% more enjoyable.
Wayne Wai, 3-night trip
Verified

6/10 Good

The checking processes was inefficient. Waited well past the checkin time and had to approach staff 3 times before the keys were handed over. The villa we stayed in only had hot water for 1 of the 3 days which was dissapointing. The staff lack communication skills and seem very new to their roles. The food options at the hotel are not great and a little overpriced. The actual resort looks very nice and the villa, apart from the lack of hot water, was perfectly positioned close to the beach and pool. The pool itself does not have enough lounge chairs for the amount of people using it. The water is also very cloudy. Overall the experience was ok, but not up to expectations when considering the price of the room.
Brett, 3-night trip
Verified

10/10 Exceptional

This resort is really beautiful. Like other reviews say it isn’t yet fully completed but it had everything my family needed and it was a little quieter than other busy resorts we stayed at which was actually very nice. The breakfast buffet was perfect with good food and options. What makes this resort amazing is the kindness of the staff however. They really try to meet your every need, they are polite and friendly and really listen to you. We didn’t have a great experience at the restaurant there onsite (I think it still needs some fine tuning and it can come right) but the staff listened to the feedback you can tell they are trying to listen & learn to see what they can do better. They apologised & then offered some free poolside drinks also. They didn’t need to do this but you can tell they really want you to have a good time - which we did. I would certainly come back again. The villa was nice and large which was relaxing.
Bekah, 4-night trip
Verified

8/10 Very good

Ultimately positive. In its present state, probably a 3.5/5 rather than a 4/5, but the only way is forward for KOI Resort The staff are friendly, polite and try their best to be helpful. The room was big and clean with a nice balcony. The breakfast selection and setting are excellent, and the two pools are great KOI Resort is still clearly in its early stage. At the time of stay (May 6-10, 2024), the gym wasn't yet fully open (just a few cardio machines) and the spa hadn't yet opened either. The gym space has a lot of potential. A number of business facilities weren't yet open either Potentially a great stay a year from today when everything is fully set up. I feel like the hotel is barely running at 30% full capacity at this time
Bryan David, 4-night trip
Verified

10/10 Exceptional

We had a lovely stay at Koi Resort Danang. The aesthetic of the resort is modern, luxurious, and thoughtfully designed—everything felt fresh and high-end. We stayed in a spacious 4-bedroom villa with a private pool, which offered amazing value compared to what you'd pay for a similar stay in places like Mexico. One of the biggest highlights was the complimentary breakfast buffet. It was incredibly generous with a wide variety of options, from Western staples to local Vietnamese dishes. Definitely something we looked forward to every morning! The staff were wonderful—friendly, helpful, and always kind to our two young kids (ages 4 and 5). There were daily kids' activities by the pool, which gave me time to relax and read. These activities do come at an extra cost, but we found them well worth it for the experience and convenience. The resort itself is very peaceful and quiet—almost surprisingly so. It felt a bit empty at times, but we actually appreciated the tranquility. While it is a bit removed from the main part of Da Nang, Grab rides were cheap and easy to arrange, so we had no trouble getting around. The room was clean and well-maintained, and we loved that we could easily adjust the air conditioning to our preference. The lush surroundings added to the relaxing vibe of the resort. Overall, this was a comfortable, serene, and luxurious stay with plenty of Western comforts. I would absolutely stay here again.
Brenda, 3-night trip
Verified

2/10 Poor

After traveling from Dallas Texas to Da Nang Vietnam, my wife and I were very excited to get to our clean, comfortable, Grand Suite we reserved for my 60th birthday vacation getaway. When we got to our Grand Suite the temperature was at least 79 degrees or hotter because the AC was not working. The staff were already aware that the AC was not working before we were assigned to the suite, but never informed us. The room was invested with ants, the wet bar sink was half full of water with a continuous stream of water running all through the night, the hallways lead to the room hasn’t been vacuumed or clean. Seems like four weeks. They are dead cockroaches. You can see them as you walk the halls the grand suite is so dusty you find yourself sneezing from the dust. The bathroom countertops seem like they haven’t been thoroughly clean for weeks. it was such a letdown and disappointment, but we was too tired to try and find a new place after traveling for so many hours to get to the perfect getaway spot. We thought after three days calling to get the AC working and having 3 to 5 AC people to come out to tell us that they would have to take the entire unit out at 9:30 PM to get the AC working they decide to give us a new room on day three totally unacceptable. I have never been so disappointed.
Lenair, 7-night trip
Verified

6/10 Good

Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready.
Anastasia Maria, 3-night trip
Verified

4/10 Fair

Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country. The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds. The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess. The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm. The food was all meat and nothing on the healthy side. The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel. My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times.
Wilfred, 6-night trip