Calista Luxury Resort - All Inclusive

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Tucked away near Carya Golf Club, Calista Luxury Resort - All Inclusive offers a sun-kissed retreat. Soak up the Mediterranean vibes on the private beach, indulge in a rejuvenating spa treatment or enjoy water sports like scuba diving and beach volleyball. With multiple dining options and free WiFi to stay connected, previous guests have praised this all-inclusive haven.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free breakfast
  • Spa
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 8 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • Full-service spa
  • 8 outdoor pools and indoor pool
  • Free water park
  • Nightclub
  • Free children's club
  • Free beach shuttle
  • 5 outdoor tennis courts
  • Fitness centre

Feel at home (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site

Why we love this property

Private beach paradise
A sandy private beach beckons at this all-inclusive hotel. Beach yoga, watersports, and two beach bars create the perfect coastal getaway.
Work and play paradise
Work in the conference centre or coworking space, then relax with spa services and beach yoga. Nightlife offers bars, karaoke, and club fun.
Culinary paradise
This hotel features 8 restaurants, 2 cafes, and 5 bars. Guests enjoy Italian cuisine and garden-view dining. Free buffet breakfast includes vegetarian options.

Room options

Available filters for rooms
Showing 14 of 14 rooms

Superior Room, Garden View

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Superior Room, Partial Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Dublex Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Corner Suite

  • Garden view
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Presidential Suite

  • Sea view
  • 159 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

King Suite

  • Sea view
  • 239 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Non-Smoking (Twin Villa)

  • Garden view
  • 149 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Single Villa

  • Garden view
  • 300 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 Double Beds, 2 Single Beds and 2 Double Sofa Beds
  • Free Wi-Fi

Villa Leo

  • Garden view
  • 1499 sq m
  • 8 bedrooms
  • Sleeps 10
  • 2 Queen Beds, 6 Single Beds and 3 King Beds
  • Free Wi-Fi

Superior Room, Garden View (2 adults and 2 children)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Superior Room, Partial Sea View (2 adults and 2 children)

  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Dublex Suite 2+2

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Superior Family Connection Room

  • Garden view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Corner Suite 2+2

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Map
Tasliburun Mevkii 19805, Serik, Antalya, 07500

What's nearby

  • beach near VILLA BELLIS - 7 min walk - 0.6 km
  • Belek Public Beach - 8 min walk - 0.8 km
  • Carya Golf Club - 5 min drive - 3.0 km
  • Cornelia Golf Club - 11 min drive - 6.4 km
  • Hadrian's Gate - 41 min drive - 54.4 km

Getting around

  • Antalya (AYT-Antalya Intl.) - 36 min drive
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free beach shuttle
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Sueno Hotels Restaurant - ‬11 min walk
  • ‪Sueno Hotels Lobby Bar - ‬8 min walk
  • ‪Calista Personnel Restaurant - ‬3 min walk
  • ‪Cornelia Diamond Lobby Bar - ‬10 min drive
  • ‪Selectum Luxury Lobby Bar - ‬6 min walk

About this property

Calista Luxury Resort - All Inclusive

  • Placing you only a five-minute drive from Carya Golf Club, Calista Luxury Resort - All Inclusive offers a private beach where you can enjoy beach umbrellas, yoga and volleyball. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Bellum Main Restaurant, one of 8 restaurants, offers garden views and serves breakfast, lunch and dinner. Other highlights at this luxurious property include 2 beach bars, an indoor pool and a nightclub.

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet meals, snacks and beverages included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball
    • Children's club

Lessons/classes/games

    • Aerobics
    • Dancing
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances
    • Theme parties

At a glance

DONE

Hotel size

    • 600 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free secured, covered on-site self-parking
    • Free secured, covered on-site valet parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Off-site

    • Area shuttle within 5 km*
    • Free beach shuttle
    • Shopping centre shuttle*
    • Theme park shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 8 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • 2 coffee shops
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Bowling alley
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys
  • Pool toys
  • Bed rails
  • Cabinet locks
  • Stair gate
  • Outlet covers
  • Pushchair
  • Lifeguard on-site
  • Paddleboard on-site

What to do

  • On a private beach
  • Free beach club
  • Free beach shuttle
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Bowling alley
  • Kayaking
  • Canoeing
  • Parasailing
  • Motor boating
  • Scuba diving
  • Snorkelling
  • Surfing/body boarding
  • Waterskiing
  • Windsurfing
  • Concerts/live shows
  • Evening entertainment
  • Karaoke
  • Paddleboard on-site
  • Shopping
  • Pool table
  • Air hockey
  • Table football
  • Ping pong
  • Discount at nearby fitness centre
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Rafting nearby
  • Water tubing nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 6 meeting rooms
  • Co-working spaces
  • Conference centre (13369 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Paddleboard on-site
  • Romance packages

Facilities

  • 7 buildings/towers
  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • Fitness centre
  • 8 outdoor pools
  • An indoor pool
  • Free water park
  • Designer shops on-site
  • Shopping centre on-site
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Nightclub
  • Hot tub
  • 5 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 119
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in hallways
  • Hallway handrail height (centimetres): 113
  • Wheelchairs available on site
  • Height-adjustable showerheads
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
  • Free cot/infant bed

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Local maps
  • Restaurant dining guide

Special features

Spa

Callos Spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 11 years old are not allowed in the spa.

Dining

Bellum Main Restaurant – Overlooking the pool and garden, this buffet restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Timo A'la Carte – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sakura A'la Carte – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
The Garden – This theme restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Harmony – This theme restaurant specialises in international cuisine. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Awards and affiliations

Eco-certified property
This property participates in the Green Key (Foundation for Environmental Education) and Travelife – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Local area shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 November to 31 March:
  • One of the dining venues
  • One of the swimming pools
  • Bar/Lounge
  • Beach

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April 01 to October 31
  • Guests under 11 years old are not allowed in the spa, and guests under 11 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Property Registration Number 9890

Also known as

Calista Luxury Resort All Inclusive Belek

Calista Luxury Resort All Inclusive

Calista Luxury Belek

Calista Luxury

Calista Luxury All Inclusive Belek

Calista Luxury All Inclusive

Calista Inclusive Inclusive

Calista Luxury Resort All Inclusive

Calista Luxury Resort - All Inclusive Serik

Calista Luxury Resort - All Inclusive All-inclusive property

Frequently asked questions

Does Calista Luxury Resort - All Inclusive offer free cancellation for a full refund?

Yes, Calista Luxury Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Calista Luxury Resort - All Inclusive?

Yes, there are 8 outdoor pools, an indoor pool and a children's pool.

Are pets allowed at Calista Luxury Resort - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Calista Luxury Resort - All Inclusive?

Yes, there's free self and valet parking. Electric car charging is available.

What are the check-in and check-out times at Calista Luxury Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

What is there to do at Calista Luxury Resort - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, parasailing and waterskiing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and bowling. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 8 outdoor swimming pools. Calista Luxury Resort - All Inclusive also has 2 poolside bars, 2 beach bars and a nightclub, as well as a private beach, a sauna and a steam room.

Are there restaurants at or near Calista Luxury Resort - All Inclusive?

Yes, there are 8 on-site restaurants, featuring Italian cuisine and garden views.

Does Calista Luxury Resort - All Inclusive have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Calista Luxury Resort - All Inclusive like?

Calista Luxury Resort - All Inclusive is in Belek Golf Area. Popular attractions include Lara Beach, which is 30 minutes away by car.

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Reviews

Calista Luxury Resort - All Inclusive Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was warm, clean, and a highlight for guests, especially children who enjoyed the heated pool and kids' club activities. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Food
Room
Entertainment
Service staff
Cleanliness

Reviews

Verified

10/10 Exceptional

Off season nice and relaxing. The staff real make the place they are polite, friendly, attentive and very professional.
Kirk, 5-night trip
Verified

10/10 Exceptional

Really good holiday with kids. Staff very helpful. Guest services extremely helpful when helping arrange a surprise for my wife’s birthday. Would highly recommend this hotel. Food was good too and had plenty of choices for the whole family.
Alexander, 7-night trip
Verified

10/10 Exceptional

Everything was perfect! The rooms were superb, with great attention paid to every single detail. The pools were warm and very clean. There were plenty of different dishes to try, offering a wonderful variety of food. The kids’ club had lots of fun activities for children, and my family absolutely loved this resort.
Muhammad, 2-night trip
Verified

10/10 Exceptional

Kids friendly, lovely large room , lots of swimming pool and nice beach ares
Yogeshchandra, 6-night trip
Verified

10/10 Exceptional

Everything was excellent. We all loved it. Especially the food and service were perfect. Our kids loved the heated pool and the kids club. The only slightly not so perfect thing was to try to find sunbeds because people tend to reserve them by leaving towels etc. Would definitely stay again.
Ilter, 5-night trip
Verified

10/10 Exceptional

The staff here is the most courteous , kind, professional and helpful that we have experienced in over 20 Antalya Hotels. The grounds are immaculate, the hotel is spotless, rooms are very classy and clean with ample mini bar and other amenities. The lobby lounge area is beautiful and the design of the hotel is top notch. The food could have been better in the Italian Restaurant, the Asian Restaurant was excellent, very good. The main restaurant was very good as well, Breakfast offered many choices as did lunch and dinner. All in all a wonderful hotel, we will be returning.
Steven Eugene, 2-night trip
Verified

8/10 Very good

Clean room
Beebee Ameerah, 4-night trip
Verified

10/10 Exceptional

Hotel rooms and foods are fantastic Also service is wonderful
Ercin, 4-night trip
Verified

8/10 Very good

Meals were ok, but could be better Teens club was excellent
Stephan S, 6-night trip
Verified

8/10 Very good

I really liked this resort. The best pool out of every other luxury resort I’ve been to in Antalya. I wish the food options were more different and better quality. I didn’t like any of the non Turkish sweets they gave (ex: the cakes, beautiful pastries, etc. they tasted like nothing)
Danielle, 2-night trip
Verified

10/10 Exceptional

Good choice also in winter

It was a very pleasant stay for our family. The activities of the hotel was very enjoyable for the kids even its a summer hotel. Our kids loved it very much and did not want to leave here.
KAAN, 4-night trip
Verified

10/10 Exceptional

Their services are good.
Hasan, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel. The staff works very hard to keep everything spotless and provide you with food or drinks. The sunbeds by the pool are very comfortable and there are plenty of seats available. The fitness is well equipped. The spa is also very clean and relaxing. The rooms are very spacious. Overall definitely worth the 5 stars!
Valerie, 6-night trip
Verified

10/10 Exceptional

Excellent staff

Excellent service. Special thanks to Nadia & Nafisa for expeditiously shipping my forgotten items back to me. They were very caring, helpful, and professional. Much appreciated!
Anayat, 1-night trip
Verified

10/10 Exceptional

Great experience

Overall, it was a great experience. The staff was exceptionally friendly and accommodating. The hotel maintained a high level of cleanliness, and the food exceeded our expectations in terms of both taste and quality. Given our high expectations prior to our visit, we were not disappointed in the least. Additionally, other restaurants, apart from the open buffet, were also great, though there is room for improvement in the Italian à la carte restaurant. The night entertainment was also fun, and we had a great time. I recommend this hotel and look forward to returning in the future!
CEREN, 3-night trip
Verified

2/10 Poor

Please don't choose this hotel - it is unsafe. The last day at this hotel all my money was stolen. Somebody opened my purse and completely emptied my wallet. The guest services department never apologized and were rude when they conducted their "investigation". They were not sympathetic and acted as if theft at this hotel was a normal occurence. I would recommend to stay away from this hotel and find a place where safety and security is a priority for hotel staff and management.
MARINA, 4-night trip
Verified

8/10 Very good

Good choice of food and facilities but some restaurants were closed, nice beach and beach front bar, very relaxing lobby area, as we were celebrating my husband’s birthday, the hotel gave discount on restaurant meal with a birthday cake and champagne and discount on Pavilion hire, overall staff were nice but communication were an issue as most didn’t understand English, Spa experience below average, reception staff not helpful at all but guest relation staff made up for it, unfortunately our rooms were dated with mould in the bathroom, we paid for seaview rooms, sea was very far but rooms were just on top of children swimming pool, so couldn’t use the balcony as it was noisy, we asked reception staff to change our rooms but were told fully booked, our rooms were not cleaned at times and only general tidy up done, very late cleaning times, bin was not emptied one day and tissue box not replaced, overall good experience but would not visit again
Malini, 7-night trip
Verified

4/10 Fair

High expectations were not met at this supposed luxury hotel. It looks great, but the customer service on the front desk is shockingly poor. This was off-season, a lot of facilities closed & less guests staying. But, this is meant to be a 5 star luxury hotel which is much more expensive than the other all inclusive around this coastline. On arrival it took a while for anyone to come out and assist with our bag. Even then no-one helped to take in the small bags whilst we had kids with us. First person checked us in spoke English and pleasant and professional. We looked and around and it does look amazing. Then we were led by someone from front desk who didn’t say a single word whilst taking us to our room (admittedly she didn't speak much English but still was a cold welcome to our room). Gave us a room which was in a building away from main restaurant (this became a problem when it was raining constantly trying to take 2 children) We had issues dealing with front desk for a few requests which were just shrugged off. Everything was then discussed with guest relations. Olesya, tried to make amends and offered to cover our transportation to the airport. But this covered over the cracks. As we went to depart at the receptions desk, it is customary for the hotel to chat and ask about our stay, leave with a smile. Instead we were met with a shrug by taking our keys and that’s it. We were glad to leave! Felt like wasted money due to lack of great customer service.
Imran, 5-night trip
Verified

10/10 Exceptional

Very good pool
Emin, 4-night trip
Verified

10/10 Exceptional

Nice place just chill out. Loved it.
Wayne, 3-night trip
Verified

6/10 Good

Outdated rooms, unfriendly staff
Philip, 5-night trip
Verified

10/10 Exceptional

Fantastic as always
Daria, 5-night trip
Verified

10/10 Exceptional

Absolutely stunning hotel
Ali, 2-night trip
Verified

10/10 Exceptional

Amazing stay. This is our second time here and we will definitely be booking again next year!
Daria, 7-night trip
Verified

10/10 Exceptional

Great place
Marwan, 5-night trip