Peninsula Island Resort & Spa - All Suites - 南帕德里島

The staff is great, but the hotel itself is terribly maintained. Rooms were not clean, sheets were not washed, doors were rusted - it is not a luxury hotel from any angle. I would do additional research to find other hotels which fare better than this one.

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Booked a King room, gave us a double. Room was not ready for chk in on time. Under construction. Gave us wrong remote for TV. Smelled like old mold. Called promptly at 11 am to chk us out! WILL NEVER STAY OR RECCOMMEND!

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It was such a wonderful experience. We enjoyed the stay tremendously and wish to come back to the Resort. Thanks

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Let me start with the pool it was just wonderful! awesome! ....room was clean but no coffee no soap...bed was very comfortable..but when we arrived rooms were not ready...then we decided to have dinner at resturant...big mistake we waited 2hours for our meal...althought every time we needed to be shuttled to parking lot personnel was prompt to take […] us and bring us in....it is a beautiful hotel but they are lacking on service...I would stay again only for the pool and the access to the beach...not for the service 詳情

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Extremely comfortable bed! Accommodating kitchen! Wonderful service from staff! Las Olas Restaurant is excellent and well priced! The view and beach is wonderful!

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The room badly needed painting. After we checked out, the painters moved in.

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Very glad we stayed at this resort, beautiful and the rooms were nice. Service is slow but when they attend you they do a great job. Definitely going back.

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The resort wasn't what we expected. It wasn't a resort at all. Although the room was clean the whole facility was a little rundown. The pool rules weren't enforced. There was little kids running around there all hours of the day and night unsupervised. There was no reception area and the gym only had two treadmills in it. The window blinds were poorly […] maintaned so we were unable to sleep in past sunrise. The staff was nice and friendly. But the price charged for the stay doesnt match the condition of the facilitiy. We have stayed in places for much less that were 10 times better. The facility was not what we expected. 詳情

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have to walk 100 yards to hotel front not a 4 star hotel no food no drinks on weekdays water in rooms smelled bad

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The hotel manager & staff had nice/nasty attitudes when I called to make certain that all was well a couple of days before my arrival. Someone made a mistake with the type of room that I requested & the staff insisted that no other room was available except the Presidential Suite, which costs $900+ more than the original amount. I asked to speak with […] the manager & was told that he would call me back & he never did. I called the next morning & was told that the manager would call me back & he never did. I eventually was forced to call Expedia, who then called the hotel & was told very quickly by the manager that they could accommodate me with the room that I originally requested. The manager never spoke to me directly regarding my issues & I was never offered an apology for the stress of the mix up from the Peninsula staff/manager. Because of kitchen issues I eventually upgraded to the Presidential Suite, which was very spacious; however, for the cost, I expected better. We experienced the following during our stay: tattered furniture, worn master bath mirror, rusted base under master bath cabinet, missing stove knob, broken oven, broken master bath air vent, broken patio door lock & no safety deposit box as was indicated upon arrival. Interestingly enough, I went to work out around 7am one morning & found police performing a crime investigation atop & around the building where I was staying; & paramedics retrieving a dead body from the ground (burglary gone bad)! A bit scary. 詳情

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Peaceful but lacked food and beverage during off peak season days. Our room also had A/C issues. Aside from this the place is nice.

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Staff is very good very good. Parking is the only real negative. You have to walk a little bit to get from the lot to the hotel and the walkway is shared with cars. The patio door wouldnt lock as it was rusted and the bedroom windows were difficult to open and close becuase of the rust. Its a new hotel , but the ocean is rusting their doors and windows. […] I would stay here again. 詳情

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The property itself is nice - a convenient beachfront location on the island with a good pool and nice interiors. But the only thing I will remember from this stay is how appallingly terrible the hotel service and management personnel were. The thing I can't understand is how you can employ that many people who all share a determined interest in being […] as lazy, unhelpful, and rude at all times that they are on the clock. Surely they would accidentally hire one person that had any interest in helping their customers. We stayed here once before, and were willing to overlook one instance of incompetence. But after this second (and last) stay, I am convinced it is systemic and must go all the way to the top. They should be embarrassed, but the effort required will probably prevent that. 詳情

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Good: Room was clean, bathrooms well stocked, kitchen area convenient. No signs of bugs/roaches. Smells clean & beachy. Bad: External needs love. Door frames falling apart, rust visable, general wear from ocean. Sign by the road is peeling & security station not kept. UGLY: Service HORRIBLE. Upon trying to check in early, the desk person said she […] would have our room cleaned first and call us w/n a couple hours. She never called, we ended up checked in a little late. Nobody knew hours of the restaurant. Same w the salon. Would have loved to walked in for a cocktain & pedi. Our toilet clogged, luckily it did not over flow. We called the front desk at 9pm. She said maintenance would be right up. I also asked for late check out the next day but she couldn't tell me how much that would cost and would have a manager call. Nobody showed nor called. The next morning, we used the restroom in the gym and I made a stop to the front desk, immediately asking for the manager. He claimed there was a fire in a building. (Funny, I didn’t hear an alarm.) I also mentioned a late check out, to which he replied “I saw that you called.” My response included, “and you didn’t call?” So, he “kindly” accommodated because of the issue. Oh, and they failed to clean up 3 beer cans floating in the pool after some spring breakers had a good time; Just plain lazy considering a maintenance man walked by 4 or 5 times. It is a nice place though and COULD BE a true 5 star resort w/ PROPER MANAGEMENT!!!!! 詳情

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We travel a lot and this is the most disappointing place we have ever gone..from the start! We arrived early and were told simply that our room was not ready, no restaurant open, to bar open (this is midday on a Wednesday) and offered nothing in the way of accommodations until 4:00 when it was check in time. There is no lobby, just a desk with one office […] personnel and a small couch. The pool was not heated, only one of the two hot tubs was heated and the "swim up bar" was non functional!! I have pictures! the "restaurant and bar" was nothing more than a restaurant that had a counter in it and was only open part time...never knew. The elevator (outside) was the slowest ever seen. Walking up five flights of stairs was faster. The worst part was that they manager didn't seem to care whether we were satisifed or not. Even upon leaving, he asked how our stay was and my husband replied "very disappointed" and his response was merely "sorry". He didn't even ask what we did/did not like about it. In addition, we had to walk a very long distance from the parking lot to the resort...there were two carts that we were told would take us back and forth,but we were only given a ride twice..they sat parked and on the two very worst weather days (cold, rain, wind) they remained plugged in at the other building..I have also sent my comments to the chamber, hoping they will keep someone else from making our mistake. 詳情

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Sorry, but would not stay here again or recommend this hotel to anyone. We wll definately stay elsewhere when we go to South Padre. If I had not already been charged for the room would have never checked in to hotel. Front desk staff less then accomodatiing. Ultimate lie to tell someone they tried to contact you on your cell phone .....there is always […] a record on the cell....sorry the lie didn't work. 詳情

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Nice Clean Presidential, Big and Spacious with Great View

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when I checked in there was an old piece of cheesecake in the fridge, which tells me that the room was notproperly clean

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Excellent condo on the beach. Great pool and great beach. Condo unit was large, spacious and clean. Walking distance to several restaurants and shops.

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Rust on outside door, "sticky surfaces", bare light bulb hanging over the table, only one comfortable chair. Very bad experience.

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Based on pictures, location, and description on netflix. I had certain expectations which were quickly destroyed once I arrived and stayed. This could be a much better hotel. It sure does have potential but they don't live up to the 4 star expectations.

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you know things are a little out of sorts when you cant even find the check in desk when you arrive... the hotel is really not what I expected as depicted from the images.. its a bit run down, rusty bathtub, tired fixtures. the pics really make it look snazzy, but its actually more average than anything else... for the same price, I left the hotel […] and checked in at La Quinta. Not swanky by any means, but very clean and better location at the beach. 詳情

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Rooms are very large with a sleeper sofa and kitchenette. There's a huge pool and hot tub and a restaurant/bar onsite. It's right on the beach front, too. The only downside is the quality construction of the building. Some of the rooms could stand to benefit from some additional maintenance. In-room amenities like TV, shampoo, etc could use some i […] mprovement. 詳情

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This resort is the nicest resort on the island the only fault in our recent stay was they refused to heat the heated pool and it being early fall the pool was much to cold to swim in.

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My experience here at Peninsula Island Resort & Spa was a pretty mixed one, but overall turned out great!! Upon arriving, I really enjoyed that it straight off the causeway, which means great access on and off the island! The service wasn't too hot, though, took about 15 to 20 minutes to get checked in, rooms got mixed, and we wound up finding a random […] family trying to enter our room after there was a little fiasco going on at the front desk. Thankfully, the problem was solved lickety-split! The exterior looks nice, but some trims of the building and surrounding area are rusted from the salty sea air, but that didn't affect the wonderful elements the room itself had to offer. We slept in the presidential suite, (well, most of the 3 bedroom units here are considered "presidential"), and were definitely greeted with the full kitchen and washer/dryer combo!! The beds were super comfy, at least to my liking, and the imported furniture gave the place a really awesome flair!!! Overall, I loved the place even though we had to work out a few kinks the first night!! Hope other travelers in the area will enjoy this place too! 詳情

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I made this reservation a little while back, it's a little hard to figure out how to get to but we were very surprised when we walked into our room. I really had a hard time believing that I made this awesome of an reservation. Ok, it may have been off season, but OMG! the room had 3bedrooms all with bathrooms, decorated so cool, full kitchen, up to […] date, a wrap around balcony over looking the gulf and a very awesome pool area. Cant wait to go back ! Thanks Again! 詳情

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Great Room, Great Service, and definately make it worth my dollars!!!! I have stayed in many hotels there and this is by far the best one in the Island!!! Customer Service was very adecuate and helfull at all times, will make it my home away from home at the Island from now on!!!!

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The Peninsula Reort and Spa is not a four star resort. There was rust all around the bathtub and the front door, coffee stains on the stove, torn (white), window shades that had been taped with bright blue tape and the worst of all was the smell of the unit....it smelled so strongly of mildew that we couldn't sleep and it gave me a headache. I informed […] the woman at the front desk of this problem and she apologized and said that I could have a discount on my next visit......what next visit????...I won't be returning to "The Peninsula Resort and Spa". The beach area and the pool area were both very nice but it is hard to believe that the building was built in 2006. It seems much older. The resort does not have front door access. It was a long walk from the parking lot to the front desk with all of our luggage. The Peninsula Resort and Spa was the only four star hotel that my husband and I stayed at on a seven day getaway...the others were only three star hotels....and the three star hotels were superior. 詳情

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This is not even close to a 4 star hotel. First of all, it doesn't even have a real lobby or amenities! There was no concierge or staff to really facilitate sight seeing or excursions. All of the room doors opened directly to the outside. It seems this is really a time-share or condo which rents space when it is available. The room was a nice size and […] clean, but there wasn't a lock on the sliding door to the balcony! We told them about it when we checked in and they said they would fix it, but they never came! We were continuouly asking for more towels and wash cloths. The restaurant service was extremely slow and the kitchen was not fully stocked. They didn't have orange juice for breakfast and only had one cook working! Breakfast took more than an hour to get to the table. The location was nice on the beach. The views were great. The pool area was nice. They had a swim up bar that apparently hasn't been functioning for months.... We were there on labor Day weekend which should have been the end of "high season" for them. We certainly expected more from the rating and the COST (even at the discount from hotels.com)! 詳情

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We had the worst customer service at this hotel. We had purchased their "nicest" room, and got the worst service. The cleaning crew did not come every day until after 9 pm, even thought we had been asking for them since 9 am. Also, they never had towels available for us- come on, we're at the beach! Will never go back here, and I hope you don't eit […] her. 詳情

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The hotel was clean and the staff was friendly enough. For the price we thought the spa and concierge were more expansive services. The pool was great and direct access to the ocean was also great. The pool bar was rarely attended to but the restaurant food and service were great. If I were to stay here again I would plan on bringing food though since […] eating at the same restaurant was getting to be a little much. Overall the experience was fine, no real complaints but not a great value for your money. Hotel seeemed to be right on par in ambiance/appearance as the surrounding hotels. 詳情

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We stayed a week and had to pretty much abandon room service. They state that it starts at 8 and as of 8:45 no one was answering. Once they did, it took an hour to get food in. Room was OK, but would not go back there because of bad service

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the room was spacious but unfortunately our key to the room did not work, we even had to have the lick replaced bc our room did not have a card reader on the door like the others rooms next to ours. Not enough towels on the room even to take a first shower.

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We were there for a girls get away, wanted to relax (left the kids and hubbies at home) and not do much of anything. Have been coming every year for the past 7 yrs. Usually stay somewhere else, thought we would try something new and less expensive. We were happy with the room size, very nice and worked perfect for us. Didn’t like the fact that we only […] had one room key between us all. They did let us keep the key at the office, just a little inconvenient at times. They are converting over to the key cards, like hotels have. We had to wait an hour to get beach towels the first day. Bar service was questionable. The outside bar wasn’t open and inside was slow and sometimes difficult. We loved the pool and of course the beach. The hotel has great potential, would love to see it succeed, but not sure… we were there on the off season too. My sister would definitely return, I’m 50/50 and not sure about the other two gals. The hotel staff were nice and friendly and the other guests we chatted with were nice as well. 詳情

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I was disappointed with the lack of care the dining and front desk had. One example was I entered the dining room to order 2 coffees to go. Waiter had 1 table. Place was empty. It took him 20 min. to get me change after giving me my coffee. He made me wait till he served that 1 table, and still made me wait, then got a manager. All of the staff acted […] this way. No care for the customer. 詳情

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This hotel has an excellent location, and an excellent swimming pool, but that's about it. The hotel service is horrible. They charged me $100.00 three days after I had checked out because supposedly I never turned in the room key when in fact I did! They are so unorganized! The check in office is basically a hotel room with a desk in it, and they keep […] the keys in a little lock box! I will never stay here again and warn anybody thinking about it to stay away! 詳情

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hotel is nice, service is great, restaurants have great food and service, pool is beautifull but building needs a lot of work. doors are rusty, and everything needs work. comforters in room needed to be cleaned. just needs a lot of work. is ok for price

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My family enjoyed it. The room was beautiful, we had a ocean front view. And the swimming pool is big. My 4 year old had a blast. My husband and I enjoyed the music and drinks by the pool area. I would like to go back during my vacation if the price is right.

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It was great. We had a good time. My family enjoyed the stay. I would recommend this hotel to everyone. Thanks

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suites were nice no personal alcohol or smoking at pool which is a pain , nice beach though, awesome town too

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