Hotels.com 旅客於 2012年12月29日留下評價
此旅客沒有留下意見。
Hotels.com 旅客於 2012年09月07日留下評價
此旅客沒有留下意見。
由 "LA" 的 Money 黃 於 2011年11月03日留下評價
此旅客沒有留下意見。
如有額外住客,酒店會依照其規定收取費用。
住客登記入住時,必須出示附有照片之身份證明文件,以及提供信用卡或繳交按金,以備雜費之用。
酒店無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,酒店亦可能會加收費用。
**部份房間/套房不提供無障礙設施。部份無障礙設施需收取附加費用。
Serenity Spa by Westgate設有 21 間護理室,包括雙人護理室。服務項目包括按摩、臉部護理、體膜護理及身體磨沙。酒店提供各式護理療程,其中包括香薰治療。此水療中心設有桑拿浴及水療浴池。水療中心的顧客可到精品店享受悠閒的時光,徹底放鬆身心。
18 歲以下兒童必須有成人陪同方可使用水療中心。
Drafts Sports Bar - 這餐廳為你提供美國菜,並供應輕便餐、餐前小吃及飲品。住客可於酒吧享用飲品。餐廳供應兒童餐。餐廳提供歡樂時光。部分餐點不一定每日提供。
Edge Steakhouse - 這扒房為你提供美國菜,並供應晚餐及飲品。住客可於酒吧享用飲品。
The Marketplace - 這輕食店為你提供美國菜。
酒店提供客房服務 (限時)。
酒店設有 2 個室內游泳池及室外游泳池。其他娛樂消閒設施包括自由進出滑雪場、健身中心、桑拿浴及蒸氣室。
16 歲以下兒童必須有成人陪同方可使用健身中心或健身設備。
住客可於酒店內或酒店附近進行下列娛樂消閒活動,但可能需要另付費用。
除特別註明,以下費用並不包含在總房價之內。若費用並不包含在總房價內,酒店將於入住或退房時向住客收取該費用。費用或會視乎住宿期或房間類型等因素而有所變更。以下為此酒店所提供的收費資料:
這裡已包括酒店所提供的一切收費。但收費或會因不同情況而有所變動,例如,不同住宿天數的收費或會有異。
如有額外住客,酒店會依照其規定收取費用。
住客登記入住時,必須出示附有照片之身份證明文件,以及提供信用卡或繳交按金,以備雜費之用。
酒店無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,酒店亦可能會加收費用。
"Great family experience"
Was as advertised we were pleased.Hotels.com 旅客真實的評價
The Staff are great at accomodating you needs and their were a lot of things to do at the hotel. It is also very close to the outlets and lots of beautiful places. Loves the steam room in the showers and steam rooms at all the pools. The pool were very shallow and sheets a bit thin but overall a fantastic trip and I would go back!Hotels.com 旅客真實的評價
"Great Stay"
Enjoyed our stay. The room was nice and clean, staff were friendly. Bed was good as far as hotel beds. I have stayed in more comfortable ones, but not bad. I gave it a hotel for location, but thats only because we were there in the summer months and it is a little out of the way. Great for skiing.Hotels.com 旅客真實的評價
"Good enough"
Staff and location was great. The walls are thin. We could hear what was going on beneath us and to the right of us. Luckily it quieted down as we were going to bed. Kind of hard to navigate thru the whole building. The outside is beautiful and the inside is just mediocre. I was expecting more for the price, but we weren't extremely dissapointed.Hotels.com 旅客真實的評價
I thought it was a great hotel. It is really big. A little confusing to get around because there was some construction at the time.Hotels.com 旅客真實的評價
"Great place to stay in Park City"
The room was gorgeous and very clean~ Had everything you could ask for~ looking forward to staying there another time!Hotels.com 旅客真實的評價
"Free Upgrade"
Very pleasant, staff very helpful and we get a free upgrade to a suite from a standard room. Fantastic hotel and will return some day.Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Close to the snow covered mountains."
This hotel was great to stay at. The steam shower was a great addition to the room amenities. The layout of the hotel was a bit challenging due to the size of the establishment. Each building was split off into different animals like moose and elk. So some of the staff were confused themselves to where are room was located.Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Huge. Poorly planned. Time share."
It was odd to be offered a time share when I checked in, but at least the staff quickly and politely relented. Indeed, the staff were all very nice and helpful. It's not their fault they work in a monstrosity of a "hotel" that's planned like a soviet era missle bunker. For the money, I'd have done better staying somewhere else.Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for taking the time to post a review regarding your recent stay with us. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us. Please be assured that your comments will be shared with our departments and teams to encourage them to keep up the great service they provide. Please accept our sincerest apologies that you were dissatisfied with your stay. It is our goal to fulfill your vacation experience by exceeding your expectations. We are currently renovating all of our Bear and Elk rooms, the common areas, pool areas, landscaping and signage throughout the resort. We believe that these improvements will further enhance your vacation experience and assist you in navigating our resort. We hope these improvements will make for a much nicer stay this next time for you.
"Overall good place to stay for everyone"
Great hotel and service. The layout necessitates a lot of walking and going up and down floors but that was the only downside.Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort & Spa. It's great to hear that our quirky layout is the only downside you experienced. Hope you had time to take advantage of the indoor/outdoor pool, hot tubs, or the many amenities we have onsite. Please visit again soon!
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Huge complex great shuttle,concierge and ski valet"
The check in experience through expedia was awful! We paid in full but there was no record of it at the hotel. We had to double pay and deal with it once we got to the room. That being said the concierge made us amazing dinner reservations weeks ahead of Sundance and she also arranged transportation to and from the airport. The ski valet was great, […] quick and friendly. The room was very dark and dingy and the cleaning service was late in the day several days. You had to go to 3 separate floors for your room, your ski locker and the ski valet. The chair lift was very close to the hotel and the mountain was terrific. Be ware that The Canyons has nothing to do after the mountain closes. There are 1-3 restaurants there. You must go to Main Street, Park City for any action. 詳情Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review. It pleases us to hear you enjoyed the concierge service, our close location to the ski lifts and the ski valet service. Regarding your check-in experience booking through Expedia.com, we are in the process of optimizing our systems and coordination with 3rd party booking agencies. Regarding your room, we have many different units for many different budgets. Most of our rooms are very large and open. You are correct, we have an onsite restaurant, the Edge Steakhouse, and Drafts Sports Bar & Grill. We thank you for staying and look forward to seeing you again!
It is the most confusing hotel we'd ever stayed in & this was echoed by fellow guests. No skis/boards/shoes permitted in the room so to 4th floor for shoe locker then to 6th floor to skis/board locker. To get from one section of the hotel to the other, to 4th floor for linkage. It's one big maze! Never again!Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for taking the time to provide us with feedback regarding your stay at our property. We are disappointed that our property design and did not meet your expectations. . This is not the experience many of our guests tell us about, and we hope to welcome you back.
"average hotel, great location"
The front desk told us the restaurant would deliver and the restaurant said no, not during New Year's week.Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your feedback. You are correct, we are in a great location, right by the ski lifts- we are truly a ski-in, ski-out resort. A lot of our guests have used and appreciated our luxurious ski valet service as well. Our staff is ready to assist you in finding and using all the amenities in our award-winning resort. Our apologies that the New Year's week is busy and one of our two onsite restaurants was not able to deliver. We hope to have the chance to serve you in the future!
"great family vacation"
Resort has a lot to offer for the entire family. The kids(teenagers) loved the huge indoor outdoor pool, ping pong, game area, and independence to jump on the slopes whenever they pleased. Never got the chance to visit the spa, but took advantage of whirlpool, wet & dry saunas. Staff was exceptionally courteous and helpful.Hotels.com 旅客真實的評價
"Ski Holiday"
Good value and great location. It is a big facility and a bit tough to get around as you have to get to different floors to connect to the different areas of the building.Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort & Spa. It pleases us to read that you found the resort a good value and in a great location. Due to the size of the resort and it's somewhat quirky layout, yes, it's an adventure. However, our staff is super nice and attentive and our many amenities allow you to relax and enjoy yourself. Please visit again!
"Very Satisfied"
Beautiful resort!! Staff very nice!! Great experience!!Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort & Spa. We're glad you had a great experience and found the staff very nice. We look forward to seeing you again!
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Great place for getaway winter or summer"
My stay was very relaxing which is what I look for as a getaway. Additionally I like the clean air and surroundings winter or summer. I loved my two week summer vacation here as well.Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for sharing your thoughts regarding Westgate Park City Resort & Spa. We're glad you found it relaxing and enjoyed our great location with the fresh air. We look forward to seeing you again!
"Luxury and Amenities"
The Westgate is extremely nice and full of amenities. Perfect place to take a family with tons of activities and amenities at hand in the resort. The rooms are phenomenal. Highly recommended.Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort & Spa. We aim to exceed your expectations, so we are pleased that you found it extremely nice and full of amenities. You are correct, it is the perfect place to take a family. Please visit us again soon!
"great"
loved itHotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you very much for taking the time to review our property. We are so happy you enjoyed your time with us. We are looking forward to exceeding your expectations once again.
very strange and uncomfortable room. picture of room very deceiving.Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you very much for your feedback regarding your recent stay. We are disappointed that we did not exceed your expectations. We hope we have the opportunity to host you again so that we may provide the true Westgate service we are known for.
"Basic hotel for a basic ski resort"
A lot of families, you would think it was a Disney park hotel.Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your feedback. Our resort is very family friendly, but we also cater to singles, couples and groups. We offer a lot of activities and amenities for adults. We hope that you will visit us again on your next trip to Park City.
"Great Place to Stay in the Fall"
The hotel is beautiful, and located right up on the mountain. I don't ski, but it seems very ski oriented. It was perfect for seeing all of the fall colors though! I would like to say that it takes a good amount of time to check in, and you might be pulled aside and offered a time share. The jetted bathtub does NOT fit 2 people!Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review. Yes, we do have a lot of skiers that visit us in the winter time! We offer many resources for skiers on property. We do apologize for the check in time. We have many different room types and layouts. Some of your larger villas have larger whirlpools that fit two people. We hope that this will not be your last time staying with us as we look forward to exceeding your expectations on your next visit.
"Great hotel"
Everything about hotel was great. Beautifully done. I Hope the restaurant is open next time because the new bistro was not very good. To loud , food sub par. The resort is the finest place to stay, I'll stay here again!Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort and Spa. We are pleased that you described our resort as "the finest place to stay." We are located right in the beautiful mountains providing the ideal backdrop for a Park City vacation. We take pride in providing our owners and guests with everything they need to create memorable vacation experiences. We are glad that you will "stay here again" and are looking forward to exceeding your expectations again! See you soon.
"Nice place"
We had 2 rooms reserved and they stuck us completely opposite ends of the resort. i asked for them to be close, even in the same building and they would not accomidate us. This is a very nice resort I just thought the customer service lacked a bit.Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review. We apologize that we could not book your villas closer together. We try our best to accommodate our guest's requests, but due to occupancy levels and other factors, we are not always able to do so. We hope that you will give us another opportunity to exceed your expectations in the future.
"Take Breadcrumbs"
The room, a suite, was beautiful and beautifully maintained. The room was comfortable and great for a multiple day stay. My biggest complaint about the resort is that it is so darn confusing, food and snacks are located in very inconvienent locations if you are staying in the Bison Lodge and quite frankly, the parking is absymal! If I were skiing and […] staying solely at the resort (not going in to Park City) it would be great...otherwise take bread crumbs! 詳情Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review. Our suites are "beautiful and beautifully maintained." They are fully furnished, well-equipped and spacious to provide our guests all the comforts of home. We appreciate your feedback and will take your comments into consideration. Thank you for choosing Westgate Park City Resort & Spa for your vacation. We look forward to seeing you again soon.
"Great stay"
Very nice room and pool! The bathroom faucets had it been cleaned or shined. There were toothpaste splashes all over them. Other than that, it was very nice and comfy beds!Expedia 旅客真實的評價
"Slightly Underwhelmed"
The room was spacious and had all the amenities we expected. The layout of the hotel was slightly confusing, but okay once you got used to it. Once we checked-in a worker took us to their time-share desk to give us a sales pitch. It took only thirty seconds, but was annoying because a) I don't like sales pitches when I'm trying to enjoy a vacation and […] b) I hadn't even seen the inside of my suite. There was a blood stain on one of the robes and the sheets and the floor just didn't feel clean. Other then that, we had a big open suite with a jetted tub, large shower with steam feature, full kitchen, and fireplace. It's super close to the canyons. Check-out time is 10:00 am - not bad when you're skiing, but a little early when you'd like to sleep in and relax. 詳情Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your feedback. We appreciate your comments and will be sure to pass them on to appropriate staff members. If we had known about your robes and sheets, we would have replaced them immediately. We apologize for this and will work hard to ensure that this does not happen again. Our villas are indeed spacious and includes many amenities that offer our guests all the comforts of home. Thank you again for your comments, we hope that we have the opportunity to exceed your expectations in the future.
"Overpriced for a dirty small room"
It was terrible, the room they put us in was dusty, it had candy wrappers on the floor and deodorant sticks laying next to the TV. This obviously means they do not thoroughly clean their rooms. They tacked on a resort fee of 17.96 on top of the reservation so don't be fooled by the free parking marketing stunt. Overall I will not stay there again. I […] would rather go to any other hotel or resort in Park City. 詳情Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your feedback. We apologize for the issues you experienced during your stay. Had we known your room wasn't cleaned, we would have promptly moved you to a suite that was clean. We appreciate your comments because we are always happy to improve on areas that are brought to our attention. We assure you that this is not our usual standard of service and once again, we apologize. We hope that you will give us another opportunity to exceed your expectations.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Great Hotel/Resort"
Great resort! Room have it all with great views. It was getting an apartment fully furnished. Should have spent a week.Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your feedback. We take pride in providing a quality vacation experience for all of our guests. Our villas feature many different amenities to make it your home away from home. Thank you so much for your review. We look forward to seeing you again during your next vacation and welcoming you back for a longer stay.
"relaxing getaway"
We didn't get to complete our entire stay due to a family emergency, but we did enjoy our dinner at the Grill , food was great, dessert was very good- enjoyed the chocolate sufle with icecream and the scenery was very beautiful. I enjoyed the spa services , which was very relaxing. We will return to this hotel. Our room was clean , staff was nice , […] we got great rates on Hotels.com and we didn't have our children with us but it was a kid friendly hotel. 詳情Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa hank you for your review of Westgate Park City Resort and Spa. We are pleased that you had a "relaxing getaway" at our resort. We are sorry to hear about your family emergency but are glad to know that you had a great time and will return. Our grill serves delicious food and is consistently given high marks from all of our guests. Guest satisfaction is our highest priority and we work toward this end every day. We appreciate your kind words about the scenery, room and our staff members. Thank you for choosing Westgate Park City Resort and Spa. We hope to see you again soon.
"Great place for everybody"
Great Place to stay and relax! very clean, service was amazing, the pools are fun, very romantic!Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort & Spa. We agree, our resort is a "great place to stay and relax!" Our staff works very hard to ensure that our guests are enjoying their stay so we appreciate your kind words in describing our service as "amazing." We know that you have many options when vacationing in Park City and we thank you for choosing Westgate Park City Resort & Spa. We hope that we have the pleasure of exceeding your expectations
"Westgate Park City"
Overall the stay was great. The kitchenette does not have a oven but does have 2 burners. They have an early check out time at 10 am whereas most hotels are 11. We felt pressured to get up early to get checked out on timeHotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort and Spa. We are so glad that your stay was great. We do offer different room types and we have several that include full kitchens. We do apologize if you felt rushed at check out time. Thank you for staying at our resort and for sharing your comments. We hope to see you again soon.
"Much nicer than expected."
I expected a nice room but it was suprisingly nice. Bed was not especially comfortable, seemed old with dips in parts of the mattress. Great food on site and nearby. Even the parking garage was decorated showing which lodges belonged to which parking levels. Would definately stay again.Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa We are so glad that we exceeded your expectations during your stay with us. Our villas are spacious, fully furnished and well-equipped to provide our guests with all the comforts of home. We will take your comments regarding the bed into consideration and we appreciate you sharing that with us. Guest satisfaction is our highest priority and we are excited that you would "definitely stay again." We look forward to exceeding your expectations again.
"Highly recommend!"
We loved this property and location. The 2 room villa was very spacious and beautiful. Nice size kitchen Walmart and Smith's are very close for groceries. HIGHLY recommend!!Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort and Spa. We are pleased that you loved the property and location. We are located right in the beautiful mountains providing the ideal backdrop for a Park City vacation. We take pride in providing our owners and guests with everything they need to create memorable vacation experiences. We are glad that you "highly recommend" our resort and are looking forward to exceeding your expectations again! See you soon.
"Fabulous Place to Stay!"
The hotel was a 5 all the way around. They have the best amenities of any other place I have stayed from steam rooms and saunas at the pools, adult pool, indoor/outdoor pool and also an outdoor pool, steam rooms in each bathroom in your own rooms and beautiful grounds! We ate at the Westgate Grill and loved the outdoor seating! Plus we were able to […] watch a football game on their HUGE outdoor theater screen. We will definitely be back! 詳情Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for calling Westgate Park City Resort & Spa a "fabulous place to stay!" Our resort offers guests many world class amenities including our spa and adults only pool. We are glad that you were able to enjoy some of the many amenities we offer. Guest satisfaction is our highest priority so we are pleased that you "will definitely be back!" Visit us again next summer so that you can enjoy the outdoor seating again! See you soon.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Very nice hotel, worth the extra money"
This hotel was very clean and nice. It has a kitchenette, which was really nice. The pool was very nice, also had two hot tubs, a sauna and a steam room. We enjoyed our stay.Expedia 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review of Westgate Park City Resort and Spa. We are pleased that you enjoyed your stay. We take pride in providing our owners and guests with everything they need to create memorable vacation experiences. Thank you for choosing Westgate Park City Resort and Spa for your Park City vacation. We hope that you will visit us again soon.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
Excellent service! Very impressed with the hotel rooms. We will be definitely be going back!Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
Nice room but not the best service...we were told we had a king bed and Jacuzzi hot tube, we ended up not having either one. Also the light in our bedroom kept coming on every so often by itself and we would have to get out of bed to turn it off! ( This happened about 4 times throughout the night)Hotels.com 旅客真實的評價
"Great Value"
Fantastic room for the price, the family loved it. They failed to clean the room the second day, but great place to stay.Hotels.com 旅客真實的評價
回應者:Westgate Park City Resort & Spa Thank you for your review. We are glad that you found our resort to be a "great value." Our resort offers plenty of activities and amenities that families of all sizes enjoy. Thank you again and we hope to see you soon.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Nice stay"
Check in check our process is slow. Seems like they have alot of things to do with paperwork etc and things are not located where all the front desk can work quickly. A little disorganized I guess is the word.Hotels.com 旅客真實的評價
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