新加坡文華大酒店 (Mandarin Orchard Singapore) - 新加坡

朋友遲一星期訂房，價錢居然平1／3。實在太不合理了。我還訂了兩間房，每房住兩晩。所以勸告如要光顧這家酒店，最好越遲訂越好，以免覺得心有不甘。 酒店熱水不夠熱，地方也有點殘舊。

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Generally we had a pleasant stay. Hotel room is clean, friendly staff and very good location. The only thing is it is a bit noisy in the room.

員工的服務太差，不會以服務為首要，好像啲客人是來找酒店著數。

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Is very convenient n cleaniness is very well keep. Prices is reasonable also.

After the initial glitch at the check in, everything turned good and we had a very nice 5 nights stay at the hotel. The breakfast was good and room service was perfect. We will definitely stay there again.

This is a friendly hotel right in the centre of town. Possibly not best for serious business user but if you want to see the city as well as work it's a great location.

Great location, in the heart of the main shopping area. It is a large hotel and a little confusing with the different wings and lifts. The room (Orchard Wing) was on the small side, but nice decor. Breakfast restaurant always busy and over crowded. Check-in did not go smoothly as they tried to up-sell to another category. They also had got our booking […] wrong and claimed that certain things were not included. Concierge was very helpful. 詳情

This was my 2nd visit to mandarin orchard, the first being and pleasant however this time it was unpleasant. I chose this hotel for its location at mandarin gallery, close to Somerset and convenient. Amenities were good too. However this trip was abysmal. The staff didn't have my room prepared on time, spoke rudely to me when i enquired why.. this was […] initially not a problem as we went out to eat.. however after a long plane ride we came back after being told to come back in a hour only to be told again the room is not ready The staff in this Singapore hotel have lost their touch with customer service.. jot even admitting that they were at fault. They took advantage of our tiredness...should've paid more to stay at Marina bay sands.. on top of this 3 hours after dozing, a staff member opens our door and turns on all the lights in our room.. apologises and doesn't turn the lights back off. We didn't ask for anything!. this hotel has just too many issues.. don't bother with your time.. my overall rating is based on the lowest score 詳情

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The Orchard Mandarin, is a wonderful luxury hotel, and is a good value for both the business and leisure traveller. The location is a Shoppers Paradise, with all the World Luxury shops only a few steps away. WONDERFUL A++++++

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Excellent location for a reasonable price!

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Clean room and good taste for the food. The location very strategic too,not hard to get public transportation and find some shops.

My room is just next to the staff elevator, sometimes it was very noisy and disturbing.

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Its a hotel for holiday tourist mailny, so if you are there for business this is not the right one. staff were polite however housekeepingw was bad . Just barging into rooms after one or two knocjk with no concern that there might be someone inside the room.

we were very happy with our stay and were overwhelmed by the attention from the staff and the way they ensured are needs were met. they were smilling and pleasant and very professional. it was a real pleasure to stay there and hope to visit again some day.

The location is so convenience but the hotel room is a bit old, especially the bathroom. You can easily hear when someone shower next to your room and water flow from the pipe. Accept this all is good

I stayed with my daughter in mandarin orchard for 4days.the location of the hotel is fantastic.the malls and mrt are 5minutes walk!!the staff is extremely courteous and helpful.Room was fantastic.will recommend this to anybody looking for a hotel in Singapore.

efficient staffs,spacious room and ideal location

What i can recommend to this hotel is LOCATION, very very convenient for biz or leisure. But i was disappointed of the room design, cant believe its a 5-star hotel but 4-star. time to renovate!

Not a bad choice. My only complaint was the constant smoke smell in my non smoking room.

The hotel was everything you would expect from a five star hotel the staff were exeptionally friendly, exept for the indian check in staff they were quite rude, but a lady called Isabel checked us in and apologised for our treatment all of the Singaporean people were fantastic Also the english gentleman manager was a great help, I would certainly stay […] there again. The choice of breakfast fare was the best I have had in a hotel. 詳情

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It was certainly great that the room was located on the newly furbished "Orchard Tower". The experience would be close to perfection should the hotel be able to manage the peak hour traffic at check-in, check-out and breakfast.

I've stayed at Mandarin hotels before and never been disappointed, but the Mandarin Orchard I found to be a let down. Room rate was very high. Staff in general is rude, particularly the cook staff at breakfast. Parking is expensive. First room I had was not well maintained with paint coming off the walls and ripples in the wallpaper. Upgraded to Meritus […] and had to wait for 30 minutes for bellman to come help us move as they were on break. Then he showed up without a luggage cart. Meritus room was small for the price. Everything seemed to be a challenge or an inconvenience. Won't stay here again! 詳情

close to the Orchard road shopping areal, nice hotel

Close to all the shopping centre good location , staffs are friendly enough, only one thing is the hotel room a bit old

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Have stayed at this hotel many times. Great hotel and convenient to shops and restaurants.

Very pleasant stay, very central location, very helpful staff.

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Great hotel in amazing location. Some mix-up with luggage and wake-up call, but would stay here again.

nice location, nice room

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Great location, friendly staff, upper price segment, with market prices.Cleanliness in the rooms only average (especially Bathroom).

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- This time had to wait until 16.00 to get the room! - As always, the Concierges at check out are very, very slow. Usual waiting time to get the luggage from the room to Taxi is about 20 to 30 min. - Otherwise, the hotel is well located and the room service very good and friendly

1. the hotel phone # is wrongly stated in Hotel.com It is a local resident #. 2. The latest check out time is 12pm. Our flight is 8pm and the hotel do not have sofa or resting area at the lobby so it is very tiring.

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i arrived about 10.30 am the room that i was booked for is not ready so i was told to return at 14.00. because i have to wait the receptionist told me that i will received the complimentary upgrade to club room and the room already book for at the 16th floor. at 14.00, i returned only to be told that my room is not yet ready and so i have to accept […] my original room and the complimentary was void. although dissapointed but atleast i received the room that i have paid for. the location is superb and very convenience to downtown. 詳情

The big plus of this hotel is its location on Orchard Road (the heart of the Singapore shopping), however, in terms of service and amenities, it is extremely average. The workout room is poorly laid out and very basic, our movie stopped part-way through, a call for an extra blanket was ignored, an unnamed insect was discovered flailing on its back in […] the morning, and there is absolutely nowhere to sit in the lobby or by the rear exit while waiting for a taxi. This is very unfriendly to the elderly, the disabled or those exhausted by "Singapore shopping frenzy". That being said, I was impressed by the courteous and efficient staff at checkin/out, would still consider staying there again because of convenience. 詳情

Good and modern hotel. Close to subway (within 5~10 mins). Comfortable bed and modern design in chinese-style decoration in room. I will stay again.

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nicely,best service