Banff Caribou Lodge and Spa - 班夫

當我們住進去的當晚,我們的房間發生跳電的狀況,當時是晚上11點半,通知的櫃台人員來修理,卻只能在一片漆黑等待,到了半夜12點,孩子都累了想睡了,只好去跟別人擠,櫃檯的人員只告訴我說已經在修理了,他也沒辦法,我想試著問可否換一間房,但是他轉頭就走了,,!真是很糟糕的處理方式! 我以後不會在選擇這間旅館了!太糟!!

It was great the hotel was better than we expected! The beds and bedding were Excellent!

此旅客沒有留下意見。

Good.

此旅客沒有留下意見。

The hotel was quiet, the staff was very friendly and helpful, and the friendly fire in the lobby filled the entire hotel with a wonderful smokey aroma. We would definitely stay here again.

Very clean! Very poilite and helpful staff. Could be closer to downtown Banff, but very nice and short walk if weather is nice. Would stay here again.

A great base for a ski week. It's the second stop on the bus route for the ski resorts which means that there is no hanging about on the way out or way back from the mountain. A super bar that is great for an apres ski drink and bar snack. There are a few helpful touches particularly if you are renting skis as they get delivered and picked up for r […] eturn. 詳情

My friend of 40 years and I wanted to spend a little girl time together. I looked on Hotels.com just to see if there were any descent getaways in Banff, AB. There were lots, we booked a one night stay at the Banff Caribou Lodge. They offered everything we needed. We were inpressed with the service at this hotel and would recomend it. I wasn't expecting […] but loved that they offered free bus service to go downtown. We took it downtown, walked around, had supper, walked around some more then just hopped on the bus and back to the Lodge. Was perfect. Thank you! 詳情

Great hotel, nice hot tub and rooms! Will definitely book through hotels.com and stay there again!

Hotel was great, but the steam room was out of order for the whole stay. Great food close by even though your twenty minutes from the main strip if your walking, and a taxi like everything elss is crazy expensive. All in all had a great stay.

The room was pretty cramped, we travelled with our 3 month old and the hotel staff were not very accomidating. The hotel was farther away from down town then i had remembered so walking wasn't an option, although the bus would have been fine if nit traveling with a small child.

Been there many time always nice good quality for the price. Nice heated underground parking always nice in the morning when its cold. The keg restaurant as good ffood and the service that night was really good.

There was no hot water! Not even in the hot tub. So not only was the hot tub lukewarm it was also dirty - YUCK! The beds were poorly made with the bottom sheet not reaching the bottom so the mattress was exposed. Banff is wonderful - this hotel is not!

Beautiful Hotel with great surroundings. The only draw back was that the train passes in behind of the lodge but only heard it one time during our 1 night stay. The Keg is a GREAT restaurant & the food was phenomenal! Would highly recommend this lodge.

Helpful front desk Clean and slightly removed from the core. Room was a bit small. Ok place.

We stayed one night between Christmas 2011 & New Year and wished it could have been longer. The staff were very friendly & helpful & the room very comfortable. It easily accommodated our party of 4. The location, while on the edge of town, was only a 10 minute walk into the town centre. We would return and recommend this hotel to friends.

Nice hotel, staff were friendly. Sheets were not large enough for the beds so they crept up through the night and you ended up sleeping on the plastic mattress cover. When we asked to have that fixed the front staff apologized but then nothing was done about it for the next night. Also walls and doors are very thin - you can hear everything in the hallways […] - quite noisy through the night. People might as well have been in the room with us. Keg restaurant is excellent though! 詳情

enjoyed our stay with clean warm rooms and large spa pool for the family

The room was clean and comfortable and the spa was just what the Dr ordered after a full day of skiing at Lake Louise. Lots of good restaurants within walking distance and has a Keg Restaurant on the premises. Heated undergound parking is always a bonus as you dont have to scrape the snow and frost off your vehicle in the morning, assuming you not takeing […] the bus to the ski hill that stops right out front of the hotel. 詳情

Good clean Hotel with ample parking. Easy access to the local village Staff very curtious

此旅客沒有留下意見。

The hotel was nice and clean although the beds were a little uncomfortable! We paid a little extra for a room with a view and were given one on the main road which created noise at night. We booked this hotel for its close proximity to the town and for the pool. It was a little too far out of town than we would have liked and the pool is like a hot […] tub! Our overall experience was good, with friendly staff and a clean place to stay! 詳情

此旅客沒有留下意見。

此旅客沒有留下意見。

Stayed here a few years agotoo, .First room was opposite hot tub and smelt of chlorine but no problem in a quick room change, good service. 2 nd room nice, good standard , no complaints. Lovely bed and sheets! Location is on Banff Ave, one of the further ones but nice walk into town unless it was raining . Hot tub and sauna not hot enough ,but look […] nice. Got a good rate, overall happy . 詳情

此旅客沒有留下意見。

We really enjoyed our stay at this Place, but you couldnt go into the Pool, way to much chlorine in there, so the eyes burnt very bad

We like the location. The staff were friendly. The bed were uncomfortable and the room was to warm wasn't able to get a good night sleep.

此旅客沒有留下意見。

此旅客沒有留下意見。

very nice hotel would stay again

I found the beds were very comfortable and the staff excellent. I would stay again. the only problem i found were doors leading to the rooms could be improved with more insulations.

The hotel room was fine. However I would never go for dinner at the Keg there again. There was a large birthday celebration at a table near us and they were extremely loud. The entire evening was ruined because of them. I was extremely surprised that they were not asked to leave. We spoke with several other patrons at the restaurant who were just as […] discussed as us about the noise. 詳情

此旅客沒有留下意見。

此旅客沒有留下意見。

此旅客沒有留下意見。

Wonderful location and very helpful and accommodating however, the cleaning staff tend to be obtrusively loud in the hallways and fail to clean surface areas and floors (bathroom). Although this is a wonderful, quaint hotel I have experienced excessive noise from loud, young guests under the influence of alcohol yelling in the hallways, rooms, etc. […] This, often is not controlled unless patrons complain excessively. 詳情

The hotel was alright, but the bed was awfull unconfortable both me and the wife could not sleep all night. But on a positive note the staff of the hotel/spa, and restaurant were awsome and very accomodating

此旅客沒有留下意見。

everything was ok with us, the lady who welcomed us at the reception was very friendly and we were well informed. Only one small thing that I wasn't satisfied was that my room was not cleaned when I got back to the room; i left my room at 10:00 am, and came back to the room 3:pm.

great lodge with great service; comfortable beds which allowed an excellent nights sleep.

此旅客沒有留下意見。

Exceptional customer service from front desk manager (George) who went above and beyond to make my stay amazing. The staff made this trip outstanding and ensured a comfortable and serene stay!

A clean comfortable place to stay. Currently undergoing some renos, but very nice. The rooms are a bit on the small side, however decorated nicely and the beds are very comfortable. Would definitely stay there again.

A decent hotel with very friendly and helpful staff both at the front desk and in the restaurant. The room was quiet and rather large with two comfortable beds, but very dark, looking out on another building only a few meters away. The hallways looked old and dark, in a 1970s style kind of way. The hotel is a bit of a walk from the town center, but […] free bus passes were included. The hotel restaurant is a franchise of the Canadian steakhouse chain The Keg. Although this may sound uninspiring, the choice is wide and we found their dinners to be good value for money, with excellent meat. The breakfast buffet was slightly expensive for what was on offer, however. 詳情

everyone was very accomadating and service was good the rooms were fine alittle hot but other wise wonderful and relaxing the spa is awesome.

The room was rather small for 3 people and missed having some toilet articles such as a shower cap and makup remover pads.

a great time for relaxing

此旅客沒有留下意見。