Hotels.com 旅客於 2013年01月29日留下評價
此旅客沒有留下意見。
Hotels.com 旅客於 2011年08月27日留下評價
此旅客沒有留下意見。
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**部份客房/套房不提供無障礙設施。部份無障礙設施需收取附加費用。
環保/可持續發展酒店 - 經第三方認可
此酒店是獲獨立認可的第三方認證計劃 - Green Key Eco-Rating Program - 成員之一。第三方認證計劃評估酒店在下列其中一方面或以上之影響:環境、社區、文化遺產及本地經濟。此酒店在實踐可持續旅遊發展上的表現,已由第三方認可計劃以外的獨立評審員進行了客觀評估。
酒店供應免費自助早餐。
住客可於酒店內或酒店附近進行下列娛樂消閒活動,但可能需要另付費用。
如有額外住客,酒店會依照其規定收取費用。
住客登記入住時,必須出示附有照片之身份證明文件,以及提供信用卡或繳交按金,以備雜費之用。
酒店無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,酒店亦可能會加收費用。
Your shower was terrible. It was like standing in the rain. Too expensive for that.Hotels.com 旅客真實的評價
"close to the Hwy and easy to find"
Nice clean room, large TV, and large bathroom! All was good!Hotels.com 旅客真實的評價
It was a very nice and relaxing atmosphere just when we needed to get away from it all. We will definitely stay here again.Hotels.com 旅客真實的評價
Was really surprised how nice the hotel was. Really enjoyed our stayHotels.com 旅客真實的評價
only had smoking room - very dingy in the room. We called front desk to call us a cab and they refused, said we had to make contact on our own. bad continental breakfast - way overpriced tooHotels.com 旅客真實的評價
It was good but our friends who were staying in the same hotel and paying the same rate had things we didn't have such as a refridgerator, a microwave and a chesterfield. We had coffe with them in their room. We should have had a cheeper rateHotels.com 旅客真實的評價
"Good stay"
Excellent continental breakfast offered. Location good for Kanata area visits and hockey games.shopping and eating facilities an easy drive off Eagleson Road.Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We are thrilled to be able to kick start the New Year with such a great review and truly appreciate your business and thank you for taking the time to share your feedback with us.
"Quiet no hastle stay"
Clean quiet hastle free place to stay, courtious staff.Hotels.com 旅客真實的評價
"review"
Heating system needs an update. dials not clear, unable to read.Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We would like to apologize that our heating system was difficult to operate. When a problem of this nature occurs we want to know about it so we are able to share this feedback with our maintenance department. We are sorry for any inconveniences you experienced as it related to your HVAC unit and we continue to work hard to ensure all our guests enjoy their stay with us.
"convenient"
grabbed a coffee in the lobby, the milk was sour. the continental breakfast served up stale bread and very bad coffee, but was located close to where i had to go, taxi was under $10 each way. would stay again.Hotels.com 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata It is pleasing that our location was ideal for you. We are sorry that the breakfast options were not what you expected. In addition, we apologies with the incident with the milk that you encountered. We truly appreciate that you took the time to review and it will be our pleasure to welcome you back in the future.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Comfortable and helpful front desk service"
Clean, courteous service, comfortable beds, though only had doubles when had booked for queens (even with 3 p.m. arrival), i.e. they said can't always honour third-party booking requests, and quite full that night. Free breakfast fine, quiet neighbourhood and hotel, few minutes drive to most things in Kanata and west Ottawa. Price in keeping with area […] though seems high in Ottawa for what is offered. Will stay again. Also can't seem to ever find a place that knows how to set up a TV to avoid horiz. stretch and unable to do this myself with remote. 詳情Hotels.com 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata It is always a pleasure to hear from our guests that have great experiences with us and we hope you will return again soon.
"Kanata Comfort Inn Smoking Rooms Are never clean"
Hi! Well, I was in a rush to get to the concert "The Who" that my sister and I just put down my knapsack, but as soon as I walked in the door this 'god-awful' smell came over us. Yes, I know it was a smoking room, but at dinner my sis and I realized that it could not be just nicotine.When I got back from the show I had to hit my inhaler maytimes,I live […] in a bach.apt and it doesnt smell like that! I called the front desk and they told me that it was because it was a smoking room.My sister doesnt smoke and she knows the difference, I called the fr.desk and they offer a different room,nonsmoking but I wanted to relax have a beer and a cig.Fr,desk brought down some Bounce sheets and put them in the heater which helped a bit. I fully intend on writing headoffice to get and airquality control check on rm108 at the Kanata Comfort Inn. If anything I want my $ back. Other than that my H20 bottle had been previously opened by looking at the tabs. The breakfast was very good. 詳情Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We are sorry to hear about the lingering odour you described in your room. We know the occurrence must have been very unpleasant for you. Incidents such as this are rare, and we are always very concerned when they occur. We deeply apologize about this incident and the impression it left on you. We appreciate you bringing your concerns to our attention, as it provides us with the information needed to correct probelms and improve our services that we offer our guests.
"It is what it is?"
The girl working the front desk was very friendly and professional. The hotel is perfect for the business traveller looking for a room. Its nothing fancy but it does the trick. The breakfast in the morning is your typical free breakfast but allows you to get on the road quick. The rooms are your basic rooms but are very clean.Hotels.com 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata Many thanks for your contributing your comments. We are delighted that you enjoyed the warmth and graciousness of our staff and that the room cleanliness and comfort were to your satisfaction. Your review is greatly appreciated and we hope you will return again soon.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
Service was efficient and friendly; all staff from the cleaners, to the front desk, to the gentleman who looked after the breakfast room greeted us with a smile.Hotels.com 旅客真實的評價
"Economical stay, and nice start to the day."
This is a fine place to stay - unless you want first class with pool, spa, restaurants, bar, elevators, valet parking, and unlimited shopping next door. It was clean, and its facilities were well kept. The staff was very helpful. The breakfast was nice- hard boiled eggs, fresh fruit, selection of cereals and juices, selection of breads, bagels, muffins, […] and also scones. There was a selection of milks, and cream, as well as butter, and margarine. Coffee and tea were plentiful, as well as a pitcher of water. Hand sanitizer and a sink to wash before or after eating is there too. There are plenty of tables and chairs, a TV, and newspapers. Our attendant was helpful and attentive, and kept the tables clean, chairs organized, and replenished everything as needed. Our room on the second floor, had a queen bed, bedside tables, mirrors, luggage rack, iron and ironing rack, nightlight, armchair and footstool, desk with lamp and free internet, telephone with free local calls. There is a restaurant next door, and a grocery store a very short walk away in a mall which has lost its retail, and become service oriented, although there is a sandwich/ice cream convenience counter inside. This place is in a residential neighbourhood, with easy access to highway 417. While aeroplan miles are available, they are not when booked through 3rd party providers, such as Expedia. 詳情Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata Thank you for taking the time to share your kind comments in your review and we hope that on your next trip to Kanata we will once again have the pleasure of having you stay with us.
V good stay.hotel room has everything you needHotels.com 旅客真實的評價
"Come again"
I thought my stay was good for the most part.. the wireless internet service was ok and at times not very good. there was a time when the service reported itself as problematic and resolved itself in a few hours. I would return to this property if necessary, but i do not have any experience with others in the area.Hotels.com 旅客真實的評價
"Good service. confusing breakfast."
The stay was great. counter service was great. They were fun to talk to. The continental breakfast, although, was good but quite confusing in where: you didènt know where to start or finish. Cannot complain about free breakfast though. Thanks for everything. A, JonesHotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"needs upgrading"
hasn't been upgraded in a very long time........old a/c heat, old bathroom fixturesExpedia 旅客真實的評價
"excellent customer service"
the front reception staff are very nice, warm and friendly.Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"One night stay"
The man who checked us in was great and helpful. The room need work, like the wallpaper in the bathroom was discoloured and peeling off and the sliding doors were scarey because they were hard to open and I was unsure if they would fall out.Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We are pleased that we provided you with a pleasant stay with our location close to Scotiabank Place and most importantly our service. Please accept our sincerest apologies that your room had some maintenance issues which we hope we are able to address in future renovations. We appreciate the candid feedback and hope for the opportunity to welcome you back.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Horribel Hotel!"
The receptionist was extermely rude as she checked me in..... the worst reception ever in all my years of travel. The hotel room was very very old with major rain damage at the corner of the room.Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Great Location for Hockey Games!"
Great! Now this is the least thing I like - having to write this review!Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We are fotunate to have a great location, close to Scotiabank Place, and are happy you found the amenities of our hotel to be pleasing. We would be delighted to have you as our guest again in the future.
"preauthorize this"
They required $50 damage deposit preauthorized on credit card? have never seen this before they just said that is the way it is!!!Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata Sincere apologies if the pre-authorization payment process was not explained more fully on arrival. We require a deposit to cover incidental charges such as movies, long distance, etc. The monies held are pre-authorized only and processed only in the event a guest consumes an amenitiy.We will share your feedback with our team to ensure we learn from and proactively address all service issues.
"scotia bank/nhl game"
My daughter and I went to Ottawa to see a NHL hockey game. Everyone was extremely friendly and helpful. If you are going to an event at Scotia Bank- have the frint desk call a taxi for you- it is cheap and easy way to get to and from the event without having to worry about parking.Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We are pleased that the location, close to Scotiabank Place was ideal for you and that you were well attended to by our staff. We thank you for your review and hope see you on future visits.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"recommend it"
We have a lemon beagle and this hotel is pet friendly. The room was very pleasant and comfortable. The hotel was very extremely easy to get to from the 417. The neighborhood around it was calming and very nich homes. Great place to stay for anyone.Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We would like to thank you for choosing the Comfort Inn Kanata and for taking the time to write a review of our property. We appreciate the positive comments regarding our pet policy. For future guests, we remind you it is necessary for pets to be registered as only certain rooms are pet friendly. We hope to have you and your four legged friend back on your next trip to Kanata.
"close to Scotiabank Place"
Nice hotel. The counter girls were great and friendly. Brekfast was really good too. The bed was too hard. All in all - great place.Hotels.com 旅客真實的評價
"Friendly customer service"
This hotel has excellent customer service and a very friendly environment with ample amount of parking spots. i would recommend this to my friends in near future.Hotels.com 旅客真實的評價
"Nice Quiet Place... Maybe"
Quiet even though its near the Queensway... Not much traffic noise. We stayed here during our Holiday Shopping trip so we shopped until we dropped late into the night... Great resting place, peaceful and quiet but the next morning, the front desk did not stop bothering us to let us know that check out is at noon! We would've appreciated if they would […] at least give us time to gather our belongings, load up our truck and check out within the hour. Phone rang (3 times) and they knocked at the door... we felt like we were being kicked out and there were hardly any guests in the hotel! 詳情Hotels.com 旅客真實的評價
"Senators' game"
Close to Scotiabank Place and a comfortable bed - that was all we needed and this hotel provided that.Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Excellent - great service and amenities. I would definitely go back!"
I would highly recommed this hotel to others. Room was equipped with everything - nice new flat screen TV, Iron and Ironing Board, coffee maker with all the necessitities, bathroom was spotless and immaculant. Provision of shampoo and body cream etc. The pillows were outstanding, I should have purchased some. Love the fact that the hotel is pet friendly. […] Extra pillows and a blanket provided. They thought of everything. Loved my stay. 詳情Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata We are thrilled to hear that you enjoyed your stay at the Comfort Inn Ottawa West Kanata and would like to thank you for leaving a glowing review. We are pleased that you enjoyed our hotel services; we aim to provide all the comforts of home and more to our guests! We sincerely hope on your next stay to Ottawa you will choose to stay with us again. Thank you again for taking the time to leave such a thorough and complimentary review.
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Good for the price"
This hotel was the lowest price in the area and it was fine. It is next to the major road so it has some noise, which was the only issue.Hotels.com 旅客真實的評價
"Not Bad"
Good LocationExpedia 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"So outta the way"
This place is very out of the way. There are no services anywhere close by, and they didn't even have a food vending machine, just pop. This is one of those places that hockey teams, school groups, etc tend to stay at and there were children thundering up and down the halls yelling until midnight when I called and complained. The bed sloped back towards […] the wall, making your head lower than your feet. overall, not a great hotel. I've done super cheap before and gotten far better than this moderately priced place. 詳情Expedia 旅客真實的評價
回應者:Comfort Inn Ottawa West Kanata Thank you for your candid review of Comfort Inn Ottawa West Kanata. It is always a great disappointment to hear of a guest that was not satisfied with their stay. Located in a quiet residential neighbourhood in Ottawa, the Comfort Inn Ottawa West Kanata, offers the benefit of the city without the cost or congestion. We apologize if you had any issues locating the snack vending machine, we do have a snack vending machine located in the lobby for future knowledge, and we hope that despite this experience you will give us the opportunity to provide you with your hospitality needs in the future. Please accept our apologies for the noise that you encountered and if you return, please do not hesitate to let us know your preference for a room in the quietest area of the hotel. We regret to read that you were unable to get a good night’s sleep during your recent stay with us. We do plan to change our bedding with our upcoming renovation and if you return we hope you will find the new selection will provide you with a comfortable night’s stay. We hope that on your next stay you will be able to take full advantage of all the amenities we have to offer
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
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