Best Western Plus Georgian Inn - 羅斯維爾

I have come to this Best Western for about 3 yrs...jacuzzi rooms are best but standard rooms could use some upgrade outside of the flat screen TV. The biggest drawback is the customer service. The desk staff is very dry and not very cordial at all. I don't think management realizes or cares what kind of impression their staff makes on hotel guest. I […] would just visit here for an overnight stay. 詳情

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Overall, a positive experience. The weather turned very muggy and the air conditioner was not very effective, so it was a little uncomfortable. Otherwise, I thought it was good.

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We got what we paid for. Not the greatest of rooms, or bathrooms, but overall it was a comfortable place to sleep

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I enjoyed it very much and it was a great place to stay. I would consider staying there in the future.

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The check-in employee was so friendly! The rooms are comfortable. The road in front is under construction but there is still easy access to everything around the neighborhood, and there's a lot to see. Very nice courtyard in the hotel as well.

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overall pleased. helpful staff ,Breakfast staff not engaged did refill some things when asked.. It was only 9 am and service was till 10 so that could have gone better

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On the whole it was a good stay. The hotel itself is clean and well-maintained. The free breakfast was good. We did run into an issue with requesting a non-smoking room, but the people in the room next to ours -- which happened to have an adjoining room door -- seemed to be actively smoking in the room the first night and day. It cause me a great deal […] of discomfort because of allergies. We did call the desk, and the associate at the desk indicated someone would ask the guests in that room if they were smoking -- evidently all of the rooms were supposed to be non-smoking. After that we did not notice a problem. It was handled well with the exception that the hotel associate had to make the point to me that she is a smoker. I felt that was irrelevant and meant to make me feel bad. I was not happy about having to complain, but the smell was overwhelming and caused me to be very uncomfortable. I felt that could have been handled a little better. 詳情

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Our over all stay was pleasant. We stayed 2 nights. Our only real problem was that our room smelled of smoke when its a non-smoking hotel, because our room was near one of the smoking locations. Also the ice machine on our floor was broken at the time of our stay and had no sign indicating it was out of order. Location is great close to the interstate […] and a few shopping plazas. 詳情

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Very good amenities for the price. Pleasant and efficient staff. The only negative was a noisy crowd upstairs from us.

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close to where we needed to go, lots of restaurants, stores in area, excellent wi-fi connections

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The room was way to hot,it was so hot you could hardly breath we had to leave the door open for about an hour after we arrived.beside that we were happy with our overall stay and will be returning again in a couple of months.

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Hotel was clean, with a friendly staff. We have used this Hotel several times now, and have never had a complaint. The bed was comfortable, with extra pillows and blanket which I have to say is a nice touch. Close the Macomb mall and with several dinning options makes staying here very pleasent.

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very close to downtown but the hotel was horrible, it was disgusting, break fest was bad, broken toaster, very cool breakfast area, elevator smells bad, gym was broken, not a 3 star hotel, needs a lot of renovation

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The room behind us was being cleaned at 10am and was very loud. Check out time isn't till noon and the cleaning lady was using the vacuum and slamming doors. Will stay again. Staff is very friendly and helpful.

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place is old. outside entrances to the rooms. a bit noisy. nice service folks in the restaurant. breakfast was nothing to write home about

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Ok for the money

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All was good except for the shower. When you showered, the bathtub was half full of water and did not drain. Had to stand in 6" of water after my wife showered as we had to leave at 5am.

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I am not a fan of the city...but this hotel was at a conveienent location for what we were doing. It was not fancy. The fridge did not work. It was not the cleanest - but there were no bed bugs...so all in all...it was good for what it was intended for...to lay our heads for 6 hours.

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Stay was pleasant, have stayed at this location several times preiveously.

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This is a lovely hotel with a kindly staff. I will add two "buts." First, at 2 am, and for about 1/2 hour, the hot tub next to us whooshed and roared, very loudly, waking me up, of course! The front desk said that a new check-in next door meant that the next door tub was being filled. (Management should NOT have a noisy tub that will disturb the next […] room!). Second, at 7:30 am when we went for the really good hot breakfast, all the lights were out in the restaurant. Fortunately, the apologetic staff had found flashlights to place around the tables. We had a good laugh, but no hot toast or pancakes!! 詳情

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The outside of the hotel looks very nice but the inside (rooms) definitely needs some renovating. Our room was old and depressing!!

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I suppose it all depends on the rates you end up paying, but I would recommend this hotel for a short stay near the airport. The service was excellent--friendly, accommodating, and understanding. The rooms were not of the highest quality, but certainly acceptable for a short stay. The space is great for kids with lots of common space available. My wife […] and I stayed here for two nights with our two young kids because our connecting flight kept getting cancelled due to weather and were quite happy with the overall value. 詳情

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Room were clean and the breakfaast was good

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The night was okay but the rooms are paper thin man You can hear the neighbors TV talking laughing and other things we really didn't want to hear

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black friday and not enough staff..room was not cleaned until late afternoon

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Had a pleasant two night stay at this Best Western. It was clean, comfortable, and the hot breakfast was a plus!

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We felt that we got great value for the price. We liked that there was a coffee maker and fridge in the room. Coffee was also available in lobby (with real cream). Breakfast was good - fresh waffles/fruit/sauge/eggs. The attendant in restaurant was very helpful and kept things very tidy. Room was quiet and the location was good.

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Mediocre in every way. Staff was not as welcoming as one should expect at a hotel; similar with restaurant staff. Clean, though bland.

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Our original room had not been cleaned from the previous occupants so we were immediately given an upgraded room. Excellent service.

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VERY CLEAN and COMFORTABLE. WOULD STAY THERE AGAIN!

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It was an overnight stay with a 6 am departure so we were able to take advantage of all the hotel has to offer. Will return another time.

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Nice, but internet did not work in room.

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