The Ritz-Carlton, Millenia Singapore

5.0 star property
Family-friendly hotel with full-service spa, connected to a shopping center, near Marina Square

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Millenia Singapore

Daily buffet breakfast (SGD 77.94 per person)
Reception
Deluxe Room, 1 King Bed, Non Smoking, City View, High Floor (Elevated Kallang) | 1 bedroom, premium bedding, down comforters, minibar
Executive lounge
Outdoor pool, open 6:00 AM to 10:00 PM, free cabanas, pool umbrellas
Located near Marina Square, The Ritz-Carlton, Millenia Singapore offers a luxurious retreat. Unwind with a body treatment or hot stone massage at Spa, indulge in Michelin star-rated meals at the on-site restaurants, and enjoy poolside lounging with free cabanas. With helpful staff and an array of amenities like in-room WiFi and meeting rooms for events.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Pool bar
  • 24-hour room service

For families (6)

  • Free cribs/infant beds
  • Children's club (free)
  • In-room childcare (surcharge)
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
$464 nightly
The total price is $505
Nov 23 - Nov 24
Total with taxes and fees

Why we love this property

Relaxation sanctuary
A full-service spa offers treatments from aromatherapy to reflexology in peaceful spaces. The hotel features a sauna, steam room, and 24-hour gym.
Dining for every taste
Experience international cuisine at 2 restaurants and a cafe, plus a bar for evening relaxation. Buffet breakfast includes vegan and vegetarian options.
Deep sleep sanctuary
Luxury awaits with deep soaking tubs, premium bedding, and down comforters. Blackout drapes ensure restful slumber, while minibars offer refreshment.

Room options

Available filters for rooms
Showing 18 of 18 rooms

Deluxe Room, 1 King Bed, Non Smoking, City View (Deluxe Kallang)

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 549 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

1 Bedroom Suite, 1 King Bed, Non Smoking, Bay View, Club Access

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Separate bedroom
  • 1098 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 King Bed, Non Smoking (Bay View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 776 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Club Deluxe Suite, 1 King Bed, Non Smoking, Bay View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 776 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds, Non Smoking (View)

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
Separate bathtub and shower
  • 549 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 1 King Bed, Non Smoking, Bay View

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 549 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, City View, High Floor (Elevated Kallang)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
Separate bathtub and shower
  • 549 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 King Bed with Sofa bed, Non Smoking (Bay View)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
Separate bathtub and shower
  • 548 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 1 King Bed, Non Smoking (Bay View)

8.0 out of 10
Very good
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 775 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 King Bed with Sofa Bed, Non Smoking, City View (Grand Kallang)

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
Separate bathtub and shower
  • 549 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Twin Beds, Non Smoking, City View, High Floor (Elevated Kallang)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
Separate bathtub and shower
  • 549 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds, Non Smoking, Bay View

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
Separate bathtub and shower
  • 549 sq ft
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

Club Deluxe Room, 2 Twin Beds, Non Smoking, City View, High Floor (Club Deluxe Kallang)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
Separate bathtub and shower
  • 549 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Deluxe Room, 2 Twin Beds, Non Smoking, Bay View, High Floor (Club Deluxe Marina)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 549 sq ft
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Suite, 2 Twin Beds, Bay View

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 775 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Deluxe Room, 1 King Bed, Non Smoking, Bay View, High Floor (Club Deluxe Marina)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 549 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Club Premier Suite, 1 King Bed, Non Smoking, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Separate bedroom
  • 776 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Club Deluxe Room, 1 King Bed, Non Smoking, City View, High Floor (Club Deluxe Kallang)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 549 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!

About the neighborhood

Map
7 Raffles Avenue, Singapore, 039799

What's nearby

  • Singapore Flyer - 5 min walk - 0.5 km
  • Marina Bay Street Circuit - 7 min walk - 0.6 km
  • Gardens by the Bay - 8 min walk - 0.7 km
  • Suntec Convention & Exhibition Center - 8 min walk - 0.8 km
  • Marina Bay Sands Casino - 10 min walk - 0.9 km

Getting around

  • Singapore Changi Airport (SIN) - 25 min drive
  • Seletar Airport (XSP) - 27 min drive
  • Senai International Airport (JHB) - 70 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 21.1 miles/33.9 km
  • JB Sentral - 27 min drive
  • Promena Station - 7 min walk
  • Esplanade Station - 11 min walk
  • City Hall Station - 14 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Morton's The Steakhouse - ‬3 min walk
  • ‪Collin's - ‬3 min walk
  • ‪Republic Bar - ‬1 min walk
  • ‪Hong Kong Zai House of Dim Sum - ‬3 min walk
  • ‪Colony - ‬1 min walk

About this property

The Ritz-Carlton, Millenia Singapore

The Ritz-Carlton, Millenia Singapore features a free kids' club and puts you within a 10-minute walk of Gardens by the Bay and Singapore Flyer. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or Ayurvedic treatments, and Colony, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include an outdoor pool, a poolside bar, and a 24-hour fitness center. Fellow travelers like the helpful staff and overall property condition. The property is just a short walk to public transportation: Promena Station is 7 minutes and Esplanade Station is 11 minutes.

At a glance

DONE

Hotel size

    • 608 rooms
    • Arranged over 32 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite valet parking (SGD 15 per day)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Free children's club
  • Childcare in room (surcharge)
  • Baby bath

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • 18 meeting rooms
  • Computer station
  • Conference center (38266 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stairway handrail height (inches): 37
  • Front entrance ramp
  • Wheelchairs available on site
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • 55-inch LED TV
  • Premium cable channels
  • Netflix
  • Streaming services

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Colony - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Colony Bakery - This delicatessen specializes in international cuisine and serves lunch and light fare. Open daily.
Summer Pavilion - This restaurant specializes in Chinese cuisine and serves lunch and dinner. 1-star Michelin rating. Open daily.
Republic - This lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
Pool Bar & Cabanas - This bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 77.94 for adults and SGD 38.97 for children
  • Airport shuttle service is offered for an extra charge of SGD 190 per vehicle (one-way, maximum occupancy 13)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for SGD 119.9 per day

Parking

  • Valet parking costs SGD 15 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Millenia Singapore
Ritz-Carlton Millenia
Ritz-Carlton Millenia Hotel
Ritz-Carlton Millenia Hotel Singapore
Ritz-Carlton Millenia Singapore
Ritz-Carlton Singapore
Ritz-Carlton Singapore Millenia
Singapore Millenia
Singapore Ritz-Carlton
Singapore Ritz-Carlton Millenia
Ritz-Carlton Millenia Singapore Hotel
The Ritz-Carlton, Millenia Singapore
Ritz Carlton Singapore
Ritz Singapore
Ritz-Carlton Millenia Singapore Hotel Singapore

Frequently asked questions

Does The Ritz-Carlton, Millenia Singapore offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Millenia Singapore does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Millenia Singapore?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at The Ritz-Carlton, Millenia Singapore?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Ritz-Carlton, Millenia Singapore?

Yes. Valet parking costs SGD 15 per day.

Is airport shuttle service offered by The Ritz-Carlton, Millenia Singapore?

Yes, an airport shuttle is available. The charge is SGD 190 per vehicle one-way.

What are the check-in and check-out times at The Ritz-Carlton, Millenia Singapore?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at The Ritz-Carlton, Millenia Singapore?

No, this hotel doesn't have a casino, but Marina Bay Sands Casino (11-min walk) and Resort World Sentosa Casino (11-min drive) are both nearby.

What is there to do at The Ritz-Carlton, Millenia Singapore and nearby?

Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Ritz-Carlton, Millenia Singapore also has a 24-hour fitness center and a sauna, as well as a garden.

Are there restaurants at or near The Ritz-Carlton, Millenia Singapore?

Yes, there are 2 onsite restaurants, featuring international cuisine.

Does The Ritz-Carlton, Millenia Singapore have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around The Ritz-Carlton, Millenia Singapore like?

The Ritz-Carlton, Millenia Singapore is in Marina Bay, a short 7-minute walk from Promena Station and 9 minutes' walk from Marina Bay Sands Skypark.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Ritz-Carlton, Millenia Singapore Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Room
Service staff
View
Food
Location
Bathroom
Amenities
Upgrade
Restaurant
Room service

What guests liked

  • The breakfast selection was extensive and of high quality, with many guests praising its variety and delicious options. (10 reviews)
  • The pool was comfortable, well-equipped, and had shaded areas with ramps for accessibility. (5 reviews)
  • The spa at this property offers exceptional massages and treatments with highly attentive and skilled staff. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great hotel
Igor, 3-night trip

10/10 Exceptional

Very friendly staffs
Mei, 4-night trip

10/10 Exceptional

Safe, quiet, and convenient.
Joshua, 1-night trip

10/10 Exceptional

Excelent
Gabriel, 3-night trip

10/10 Exceptional

Terrific property!! Highly recommend the club level. The service, location and overall property is amazing. It’s not as stuffy as the Raffles or Las Vegas vibe you get at the Sands. It’s the perfect mix between luxury, style and service.
Carlos A, 5-night trip

10/10 Exceptional

Amazing location and great service
Wiqas, 3-night trip

10/10 Exceptional

we really like the property. close to all the attractions
pratap, 3-night trip

10/10 Exceptional

Everything was perfect! Very nice hotel and the staff is so polite.
José, 2-night trip

10/10 Exceptional

The view was amazing. The hotel staff were very kind and wonderful.
TETSUO, 2-night trip

10/10 Exceptional

Awesome hotel and staff.
Kurt, 8-night trip

10/10 Exceptional

Great place
Ajay, 4-night trip

10/10 Exceptional

The view and breakfast were good.
Yuki, 1-night trip

10/10 Exceptional

Superb service and great location

Exactly what you expect from a stellar brand like Ritz Carlton!
Cara, 3-night trip

10/10 Exceptional

Excellent
Mark, 3-night trip

8/10 Very good

As soon as I entered the hotel room, the smell was not good and the sound was not soundproof, so I heard the noise in the next room. Everything was good except for this advantage.
INYEOP, 2-night trip

10/10 Exceptional

Haven in Singapore

Just a quick overnight in Singapore. Complete luxury stay. Only downgrade was due to the fact that bedside electrics did not work at first and required maintenance man to come and fix it, which he did.
Brenda, 1-night trip

10/10 Exceptional

Had a great stay at the Ritz. The location was great as you could access key sites and places to eat by foot. The staff at the hotel were amazing, always going above and beyond.
REENA, 3-night trip

10/10 Exceptional

All in all it was a great experience! The friendly staff, great rooms and food were a great memory.
Daisuke, 5-night trip

10/10 Exceptional

The best hotel in Singapore.

Excellent.
1-night trip

10/10 Exceptional

My first stayed @Ritz Carlton Singapore was amazing. Thank you for Nanae from the front desk lady who make it easier and faster. You did an awesome Job to make our stayed was memorable. All the team are superb ! Keep up a good work 🙏
Malina, 1-night trip

10/10 Exceptional

Very well cleaned property. Staffs were all friendly, however, the item that was promised by the staff was not delivered to me at all.. so it is kinda upsetting to not see it. But overall a good stay at the hotel :)
Brian, 1-night trip

10/10 Exceptional

I was initially disappointed when my reserved ocean view room was changed to a city view room due to unforeseen circumstances. However, the excellent service I received completely made up for it, and I had a very pleasant stay. I look forward to staying in an ocean view room next time. Thank you very much!
Araragi, 2-night trip

10/10 Exceptional

Perfect stay

Perfect stay, travelled with 2 friends, the sofa bed was great, it was an actual single mattress. The room was spacious, spotless and well appointed, based on some reviews I was worried it would be a bit dated but it wasn’t at all. The hotel was near full our entire 6 night stay but never felt it. Service was exceptional, best I’ve ever experienced. If you’re there over the weekend the Vintage Champagne Sunday Brunch is not to be missed! Location is perfect. We were flying really late on our last day, we were able to use the pool and facilities after check out and shower in the spa. The only thing I would say is the water in the bedroom is in small plastic bottles, some refillable large glass bottles or similar would be much more eco conscious, felt so guilty going through so many of them.
Lee, 6-night trip

10/10 Exceptional

While obviously it’s a great hotel and the best of the best, one problem did occur. While most would think it’s trivial, to me it was very frustrating. As a deaf person, and for what I paid for one of the best rooms in the hotel, I wasn’t able to relax and watch a movie with English closed captioning. The TV wouldn’t allow it. The staff even tried to fix it. I would expect more from a hotel if that level. They didn’t accommodate someone who is deaf. Not even at check in. But the room, wow! I got to watch the light show from room!
Yale, 1-night trip

6/10 Good

AC remote issue

The air conditioner in the room had issues which we did not notice when sleeping but woke up freezing. Went to adjust but the controller seemed broken. Asked the front desk support and had it arranged with personel also challenged taking about 5-10minutes. Imagine, all this happening at 2am on Christmas Day with kids potentially waking up thinking it’s Santa was quite stressful. I expect much more pre checks on hard ware at such a prestigious hotel, paying more for security and service, and of course some apologies when checking out. I did not say it but wouldn’t you usually ask about how was your stay etc? And some apologies in the morning? It is a lovely venue and we due Annually go but a bit disappointed in how things were handled
1-night trip