Hampton Inn Austin - Northwest Arboretum - 奥斯汀

We had booked two rooms well over two months ago, both King. When we arrived at the hotel only one room was King and the other was double. They made no apologizes and tried to say that is what we requested even after we showed them our confirmation information listing King rooms. To top it off....there was a roach in one of the rooms

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This was a very nice hotel and would stay again if in the area. It is close to shopping and food. The staff was exceptional and very accomodating! I was able to sleep well which says a lot considering I don't typically sleep soundly when staying at a hotel. I would definitely recommend to anyone.

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It was great! Hotel was very friendly and convenient. room was clean.

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It was great staying at Hampton Inn!! Clean, quiet and friendly staff. One suggestion for the hotel is to add refrigerators to the rooms.

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We were given the room closest to the front desk which means EVERYONE walks noisily past. We asked for a room change before we even went in our room and were told we could not change. I know for a fact the hotel was not full so there was no reason to deny our request. Pets are allowed at this hotel but every other hotel I have stayed at requires pets […] to be accompanied at all times. This hotel does not. A large dog was barking until 2am. The second time we called the front desk to ask that something be done, the front desk clerk said they wouldn't do anything and hung up on my husband. 詳情

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Very helpful staff, clean rooms, close proximity to everywhere we wanted to visit but far enough away from busy locations to have some peace and quiet. And I cannot fail to mention that they have really really good coffee in the lobby all day and all night. I have never found good coffee at a hotel before this!

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Very comfortable. Brand new TV! Good breakfast. Very comfortable lobby for eating breakfast and doing work.

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Our stay was very pleasant. The front desk representatives were helpful and answered all the questions we had. The room was spacious and had all we needed for our stay.

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Very convenient

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Very clean and enjoyable stay! The staff was very helpful for recommendations on where to eat and what to do around the area!

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Hotels.com 旅客真實的評價

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Hotels.com 旅客真實的評價

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The hotel is pretty clean and the breakfast was great. However, the room is far too small for a group of 4 and over. For the price, I was expecting a bigger room. If you've never been in Austin, I should tell you the hotel is around 20 minutes away from the city center, so it is a far drive. Pool and staff were great and friendly. Laundromat is available […] in a separate building. Overall it was a good stay, but wasn't really wowed by it. 詳情

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Rose was awesome! Even though she was short staffed meaning alone, she did all she could in order to accomadate our needs and keep everyone satisfied!

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Great for the price

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Overall, the hotel was very nice. The room was organized and clean, had a nice TV, refrigerator, and controllable heat and air conditioning. The bed was so comfortable it was the best I'd slept in weeks. There was even complimentary breakfast every morning from 6:00 to 10:00 am. I only wish it was closer to downtown Austin.

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Weekend in Austin was great thanks to the front desk staff who treated the kids to a toy each and a gatoraid when we arrived. Room was neat and location was awesome. Would stay there again!

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No shower caps , bed was not changed when ask . Room linens definitely needs cleaning . Thank u

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it sucked

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really nothing to complain about, right off 183, close to shopping mall, good and friendly service

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Nice breakfast. Enjoyed sitting by the pool. Quite.

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We had a good stay here for three nights. Breakfast was tasty and plentiful. Room was clean. Quiet. Nice people. Great bed. Free Wi-Fi. Free coffee and USA Today. Lots of shopping and places to eat in the area but not close to downtown Austin. Having a car is a must. Would stay there again.

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Great location; the price was right; friendly and helpful reception at front desk. Several annoying factors in the room: A/C fan was noisy (recurring squeal); closet door would not open or close properly; a used washcloth had been left on the shower rod. None of these were showstoppers, but detracted from the overall experience.

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The staff were helpful and arranged a quick shuttle trip to my nearby appt.

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Bathroom floor needed a good mopping!!! Otherwise the rest of room was clean.

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Everything was wonderful but the bed. The mattress was hard as a rock. This was the kind of bed one would find at hunting camp. I have had better nights sleep backpacking. The breakfast was good though. We stay at Hampton all the time and this is the first timewe've had a bad nights sleep.

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The hotel has a very nice lobby, with plenty of coaches and tables as well as a computer that can be used for printing boarding passes. Rooms are nice and well maintained. We can strongly recommend those with a king size bed as they have enough space for a sofa that's ideal for curling up with a good book or simply watching TV. The free breakfast exceeded […] our expectations and the free wifi worked well. 詳情

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It was Great, didn't get to use luggage cart, there weren't any available.

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We were very pleased with the comfort, layout, condition, and cleanliness of our room. Breakfast was great, the dining area was spacious and comfortable, and there was a lot to choose from. The staff was courteous and personable, and they got our business taken care of very quickly. We were very happy, and we'll stay again if we go back to Austin.

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The Hotel seams older, but nice staff, clean rooms etc.

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Liked hotel very much. convenient location, nice rooom and good breakfast.

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This is a wonderfully run hotel. Each one of the different staff that I encountered were professional and kind. The front desk staff were terrific.. especially Rose and I think her name was Amanda... we stayed for 5 days and then went to SA for and over night and then back to this same hotel for another two nites.We were tired when we arrived back and […] we were treated like family including cookies in our room . Certainly we will stay there again.. only negative is a hot tub would have been great at the end of a long day but this site does not have one... maybe they might install one some day like their other hotels. BUT that was the only negative.... 詳情

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Cleaniness of the room/hotal was great! Service and hotel amenities were also great! Very good breakfast! Super comfortable beds and pillows! The hotel was right across the highway from our training center. Our first night the A/C would not stay at the set temperature. However, the second night it worked fine. We also would have liked a refrigerator […] in the room. Nonetheless, we would stay at this hotel again. 詳情

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The hotel offers an excellent location, a very friendly and helpful staff, well kept and comfortable rooms, and is pet friendly (no additional fees). On the downside, the wifi was substandard and weekday rates are a little pricey for the brand.

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I thought it was an overall great hotel. My bed was a little squeaky, but that wasn't enough to make me rate the hotel poorly. I brought my dog with me and there was plenty of space for him to do "his business" worry free. I also thought that the hot breakfast was awesome, bacon one morning, sausage the next, waffles, fruit cereal...it was downright […] a wonderful experience. The hotel itself was very quiet, yet it was close to everything. It was up the street from a TON OF restaurants, and the movies as well. Would definitely do again! 詳情

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We love the Hampton Arboretum! It is near restaurants, highways, shopping and family. The decor is lovely, the rooms comfortable and attractive and the breakfast first rate. Coffee and tea in the lobby 24 hours a day, internet in the lobby and the rooms, fitness center and small but nice pool. The staff take close interest in individual guests and remembered […] our names from before. I don't think we'd stay anywhere else in Austin! 詳情

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