累積 10 晚，送 1 晚*！
克里斯塔爾坎昆附設全方位水療設施、室外泳池及健身中心。酒店於公共空間提供免費無線上網服務。此 3.5 星酒店的商務設施包括商務中心及影音設備。會議及宴會設施包括宴會廳及宴會設施。此海灘度假村住客可於3 間酒吧/酒廊、餐廳及池畔酒吧用膳。酒店可為住客安排婚宴服務、旅行團諮詢服務及外幣兌換服務。其他酒店設施有兒童游泳池、夜總會及水療浴池。酒店提供免費自助泊車。
克里斯塔爾坎昆 提供 385 間冷氣客房，設有保險箱 (可放手提電腦)和迷你吧。電視可收看收費電影。浴室設有淋浴設備，並附雨淋式花灑、化妝鏡及免費浴室用品。其他服務設施包括咖啡機/泡茶機及可開關的窗戶。此外，酒店可按住客要求提供晚間開床服務、房內按摩服務及熨斗/熨衫板。酒店提供客房清潔服務 (每日)。
Harmony有 2 間護理室。服務項目包括按摩、臉部護理、身體磨沙及修手甲/腳甲。此水療中心設有土耳其浴。酒店提供各式護理療程，其中包括香薰治療。
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.查看所有位於坎昆的酒店
"The wifi is weak ,hotel old amenities"
Wifi is weak, Facility is old , When it rains, the lobby leaks The only thing good is location ,Hotels.com 旅客真實的評價
"Ok not great"
Cant stand that you have to wear bracelets all your stay to prove you belong to the hotel. its like being in a hospital.Hotels.com 旅客真實的評價
Love the hotel because of the location and the neighbour I love how it was rite along the beach and I propose to my girlfriend their on this trip and she is also inlove wit the place and mite considering getting married their :-)Hotels.com 旅客真實的評價
"I like my stay there"
I like my stay there , and will go back there again if I go back to CANCUNExpedia 旅客真實的評價
"Close to the beach but terrible hotel staff"
Staff is horrible, and room is disappointing not like photos.Expedia 旅客真實的評價
"It has a great view of the beach and pool!"
The Hotel was nice. The rooms were spacious as was the bathroom. I really liked that it had a balcony where you can see the beach and pool. It felt nice waking up to the view and sound of the waves. The beach was very nice and clean. The pool was great hangout spot to relax and take a nice swim. The hotel was near the clubs and attractions. Not too […] far of a walk from the buses that take you where you need to go. Security was good always keeping an eye on who's walking in and out of the building. If your looking for great sight seeing adventures, the hotel does have staff to help you plan your day. Over all nice staff and accommodations. 閱讀更多Expedia 旅客真實的評價
"Needs lots ofrepairs"
The hotel as a good beach view, but needs to be remodel as soon as posible,.Expedia 旅客真實的評價
"Good hotel close to beach and clubs!"
Experience in cancun was great! Had an awesome time n would go again!Expedia 旅客真實的評價
"Terrible, never again"
Long delays for check in at this run down hotel. Towels were old and fraying. Walls were paper thin and a man snoring all night next door kept us awake. Toilet blocked and water went all over the bathroom, had to call twice to get something done about it then no one even mopped the floor! Would never stay here again.Expedia 旅客真實的評價
"Will be back soon."
I had a pleasant stay at the hotel. AC motor fried and it was rebuilt and installed within a couple of hours. Everyone worked their butts off to help keep the hotel clean and dry from the rain.Expedia 旅客真實的評價
"Best beach and beach view in cancun"
Krystal is kind of a minimal hotel, excelent service, breakfast ok , landscapes the best in cancun, ask for a room over the 6th floor. We were at 7th. Beach front. All Rooms have balcony . Pool ok, beach quiet and funny surrounnding neighbourhood.Hotels.com 旅客真實的評價
"the worse experience in Cancun"
Bad food, no amenities, dirty, the worse experience.Expedia 旅客真實的評價
Really impressed with Krystal. The beach is one of the world's best - no joke. Think it's the best in all of Cancun. Room was very nice, just like the pics on the website - new or newly remodeled, outstanding views, walk-in marble showers, good sized balconies, very clean, flat screen TV's, etc. Breakfast and lunch were very good, dinner is hit-or-miss. […] Staff was always professional, friendly, helpful, and dressed professionally. Two recommendations to management - 1) focus more on dinner, perhaps reduce number of options and increase quality and 2) get better a/c for the lobby... would be a nice bar area if not so hot. All-in-all a very good value, not perfect, but with a few improvements it could be. I'll definitely be back! 閱讀更多Expedia 旅客真實的評價
"On the beach, close to discos"
We really enjoyed our stay. Hotel was right on beach, great price & walking distance from discos.Expedia 旅客真實的評價
"FIX THE A/C!!!"
This hotel is beautiful. By far the best beach in all of cancun. Close to all the biggest restaurants, clubs, and short bus ride to the downtown area. Our stay was on July 7th-12th 2013 and the weather was in the 80's with extremely humid weather. The first tower we stayed at was on the right side tower of the lobby and the AC did NOT work. I dont know […] why i took so long to say something but after the 3rd say i demanded a room change. Since the hotel was already booked, we were given coupons to stay at the Aloft hotel accross the way... and that was probably the best sleep we had the whole week ( we even got cold.. lol ) The next day we went back to the krystal and asked for a room change which they did. The AC kinda worked... it's more like a swap cooler enough to not make you sweat. Overall that was the only bummer about it. I really hope it was something temporary because you cant beat the location of that place. 閱讀更多Expedia 旅客真實的評價
"Krystal cancun great weekend"
Awesome resort. My boyfriend and I along with another couple who are friends of ours stayed here for 4 days. It was nice, clean, great view and air conditioned. The only thing that was ok was the food. Room service has great food too for a good price. The only other down fall is there isn't air conditioning in the hallways or elevator. Some complained […] about the noisy rooms we were too tired the music wasnt enough to keep us up. Other than that it's close to the night life, great view, food is ok, service was awesome. My advice is book a room in the new tower the rooms are nice and have air conditioning. 閱讀更多Expedia 旅客真實的評價
"Close to beach"
After staying there 25 years ago it is not the same at all, Only has 2 restaurants and when you say hello to the staff they just look at youExpedia 旅客真實的評價
I enjoyed my stay at Krystal. It was comfortable, has access to the beach, and is close to the nightlife. The only bad things is that when we arrived there was no A/C in the lobby and it was humid.Expedia 旅客真實的評價
"Experiences with the first trip to Cancun"
The hotel's location is pretty convenient. It is close to the airport, convention center, flea markets, etc. The beach is beautiful; however, the rooms are not well maintained. We had 3 rooms, and 2 out of the 3 were smelly. Bathroom doors are rusty. My bathroom sink is not even set correctly. Mildrews are around the sink! I thought this is suppose […] to be a "Resort", but I would rate it as one of the 2 star motel in the States. The pictures online are somewhat deceiving. The lobby is extremely "hot" as A/C is not working right. Recommended tours by the hotel are much more expensive than the ones bought outside. Worse, the tour guides are not fluent in English. They spoke Spanish 90% of the time and the other 10% were broken English. The tours were very disorganized. Waited time were usually more than 1.5 hours before departure. Please make sure you understand the cancellation policy. Basically once you pay, there is no refund unless there is a doctor's verification from Mexico. 閱讀更多Expedia 旅客真實的評價
We stayed here for 6 nights. Most nights we were troubled by noise. The rooms were not sound proofed enough. There were problems with parties in the room next door and on 1 night a wedding at the pool. The music was extremely loud. At midnight I rang reception and asked if it could be turned down and this was done however it could still be heard in […] the room but it wasn't deafening. We were on the highest floor. We would not stay here again or recommend this hotel. 閱讀更多Hotels.com 旅客真實的評價
My boyfriend and I stayed at this resort last week. We had a fantastic experience. We had a Krystal Club room and the all-inclusive package. The room was great and the view from the balcony was breathtaking. The entire resort is beautiful. If you choose to do the all-inclusive, you get A LOT for your money. It included all of our food and drinks, including […] room service. However, most of the food is not that great, some of the meals were sort of like cafeteria food. Definitely take advantage of the restaurant El Mortero next door. It is included in the all-inclusive package, and it is authentic Mexican food. The location of the resort is great. We were able to walk basically everywhere we went, including Senor Frog's. I would definitely recommend this hotel. The beach property is also beautiful. Just be careful when there is a red flag warning for the ocean, the current can get VERY strong. There were people of all ages at the hotel, which was nice. There were many families and many couples. 閱讀更多Expedia 旅客真實的評價
"Close to night clubs"
It could be better It could be better It could be betterExpedia 旅客真實的評價
I liked so much this hotel because is in a good location in the city (night clubs, ferry boat, shoppings and restaurants)Expedia 旅客真實的評價
"Krystal Club - not recommended"
We paid the extra to get the "Krystal Club" service. Shouldn't have bothered. It sounded like there was a nightclub in our room, when we requested a quieter room, they said "well we are right next to nightclub". Obviously they didn't advertise this fact when we booked. The woman in the "Krystal Club" check in area was VERY rude to my partner, and spoke […] to him as if he shouldn't be there. The view was amazing, but this can be seen form any of the hotels along the beach front. Wouldn't recommend this place to anyone who actually enjoys getting some sleep as from 11-5am all you can hear is the pounding dance music from the nightclub right next door. 閱讀更多Hotels.com 旅客真實的評價
Would not recommend. Definitely overpriced. Customer service was awful.Hotels.com 旅客真實的評價
My overall visit at the hotel excellent except for we requested one king size bed and was assigned a room with two separated beds. The room was always clean and the hotel staff was very professional.Expedia 旅客真實的評價
"10 days all inclusive."
All in all was a good experience at Hotel Krystal. I wish I have had more detailed informatio on Hotel activities and services. Front Desk just checked us in and wish us a good stay, which was good but i missed a lot of Hotel information. A one page brochure was given to us, but didn't outline activitie nor has Q&A. Staff was very friendly and accomodating. […] Lots of Time Share people doing their job, providing info in order to engange you to buy time share, this was a good way to know what to do, but a bit uncomfortable because their real intentions were to get you to buy time share, and they weren't THAT nice when turned down, therefore i believe my stay would have be even better, if front desk would have make the time to explain all services included in my All Inclusive Package. 閱讀更多Expedia 旅客真實的評價
"Great Location for Party goers"
As usual I had a good stay. It is a pretty busy hotel that always has a buzz and is ideally located in the party zone. If you are looking for complete relaxation and quietness, it is probably not the place to be. But if you are looking for a place to stay where you can walk to the clubs and restaurants and still have a nice beach, then this is the […] place. 閱讀更多Expedia 旅客真實的評價
When we got to this hotel we were told by reception our room with a king bed was not available and were promised a new room the next day. Our first room was old, sterile and noisy! right next to the generator of the hotel next door. i was so upset i went to reception and asked to be moved. Within the 10mins of us being there, a room with a king bed […] had magically become available! The new room was just as bad! So reception promised a nicer room in the morning. In the morning we had to pay $90USD to be moved to a room in the new building. This room was much nicer with an ocean view. I found most of the staff to be fine. However none of them went out of their way to offer good service with the exception of the concierge and the luggage handler. The food was extremely average and always luke warm. I wouldn't recommended eating in the restaurants. Beautiful beach and pools. Good location if you want to be near all the clubs, bars and restaurants. This does however make it noisy into the early hours. I wouldn't stay at this hotel again. 閱讀更多Expedia 旅客真實的評價
"It's a nice hotel in the best location !"
We booked a Krystal Club room with 1 King bed and were given 2 Queens when we got there but the lady at the reception (Lupita) was very kind and told us we could ask for a king bed the following morning as some people will be checking out. The following morning we asked for it and after talking on the phone at least 6 times with a receptionist named […] Alejandro we were finally given our room. I must admit I had to be firm to get it done as at some point I was told my room has already been given to someone else. That left aside, I must say the rooms are really nice, incredible sea view and the Krystal Club Room comes with continental breakfast and lovely sandwiches/wine in the afternoon. It is a great hotel and it is fairly priced, the location in my opinion is unbeatable and the staff were really lovely but there are 2 negatives that I must talk about. 1) A gentleman rang us at 8.30 am to ask us to pick up our 'welcome pack', which was really annoying as that night we went to bed at 3.00 am. When we finally got our 'welcome pack' after a bit of a run around through different receptionists it was only a couple of coupons with their names on it to give them some sort of commission on tours and restaurants. VERY ANNOYING!. 2) The hotel room has white lights which makes the room quite cold looking. Other than that everything was fine and we could stay there again. 閱讀更多Expedia 旅客真實的評價
"I really liked the location,"
Needs more electric plugs, trush cans and cheaper phone callsExpedia 旅客真實的評價
"On the beach!"
Cannot rate this hotel as excellent , since the mattresses require replacement. Preference seems to be given to time-share clients. We were not impressed to be sharing a double room and find shortages of towels,, bath products. Drinking water was charged per bottle. morning coffe in the room was also for a fee. View from the balcony was amazing! Staff […] were pleasant and friendly. The Manager of the breakfst lounge was very professional, as were her staff. It was a great place to relax, read and listen to a great choice of music in the afternoon. Too much pressure to buy, not certain I would return. Cancun is for the young and restless! 閱讀更多Hotels.com 旅客真實的評價
Upon check-in we were told our room had been given out so we were put into a room with two double beds instead of the king we reserved. We switched rooms the next day, they were not very friendly or accommodating. Their staff tried to push their time share package and asking for any type of help was dreaded because you would get a sales pitch from them. […] The drinks were horrible and the pool side bar and swim up bar both closed around 6:30pm daily. The 'hot' tub was freezing cold- in fact the pool was warmer! The drinks were horrible and finding a server to order from was a nightmare. We tried the sushi at the sushi bar in the lobby and it was awful, highly recommend not eating here at all. We went out to eat for every meal because the food was something I wouldn't even feed to my dog. Overall I would not recommend this hotel to anyone going on vacation in Cancun, there are so many better places out there. We picked this because of the location but the poor standards were just not worth the location. 閱讀更多Expedia 旅客真實的評價
"Great vacation !!!!"
Great location ,beautiful beach. Short walk to restaurants and nightclubs. Overall great stay.Expedia 旅客真實的評價
"Great place to unwind"
We paid for the "romantic package," which was not all-inclusive but apparently included breakfast. However, the gentleman at the front desk, who didn't speak much English, didn't tell us we needed to have our breakfast on the 8th floor of the main building. We were caught off-guard when we had to pay for the breakfast buffet in the main dining room, […] where the breakfast was actually very good. We learned that our free breakfast was just cereal and fruit and breads. So, our package was not a good deal, even with the cake and champagne. 閱讀更多Expedia 旅客真實的評價
Me and my wife are very frequent travelers and visited many countries and hotels. Also this is the first time writing a review. I have never in my life seen a dirtier hotel. It looked good on pictures. However it is far from what you will see in reality. I canceled it as soon as walked inside. Didn't even check in. Avoid at all cost.Hotels.com 旅客真實的評價
"Great time at Krystal"
I enjoyed my stay at Krystal Cancun and would recommend this hotel to others. I read some negative reviews on Trip Advisor but I did not have any issues that were mentioned in those reviews. I would highly recommend upgrading to a Club room on the 8th floor.Expedia 旅客真實的評價
"For committed partiers!"
I have rated this hotel very well and yet have said I would not reccomend it to a friend because of something that is not in the hotels control. The property is connected to one nightlcub and has 3 others very close to it. On most nights (not just weekends) all of the clubs are going until 1 or 2 in the morning and because you are so close you can hear […] everything quite loudly. The bigger problem was the couple of nights when the music went straight til 6am. If you are a committed partier than the Krystal is perfect for you. If you aren't planning on all nighters every night, better to stay a half mile down and save yourself music at 4am. Still close to the action but not too close! 閱讀更多Expedia 旅客真實的評價
"Spring break 2013"
For spring breakers this hotel is decent during the day. Nothing is going to beat oasis during the day because of the parties by the pool and all the people. This hotel you have to make your own party during the day but they sometimes complain about the music. This is one of the best locations for the night time because it is literally one block from […] all the clubs so it saves you a lot of money on cabs. Cecilia "sexy Ceci" ,Xavier , and nanguse are the bartenders in the lobby they are the best staff I've met there, look out for them and they look out for you. 閱讀更多Expedia 旅客真實的評價
"perfect location if you want to go out at night!!"
When booking for this hotel MAKE SURE you're receipt states "all inclusive." Upon arrival we we were told we only paid for the room which did not include food/drinks. This was very deceiving on expedia. They charge $75/day/guest extra for all inclusive. The hotel seemed like it was in "OK" condition. The walls in the hallways were cracked and they […] smelled like cigarette smoke. The room appeared to be clean and kept well at first but the longer we stayed we noticed the mold growing in the bathroom, under the refrigerator, and on the walls. The rooms are very humid. There are no throw rugs on the marble floor so god forbid you track sand in the room you will be walking on it the rest of your stay...which can be rather irritating. There is ONE shower door so, unless you seclude yourself to the corner of the shower, water gets everywhere in the bathroom. on a good note....the service and the staff are EXCELLENT. They even tried to help us to "prove" that I had purchased an all inclusive package. The pool, chairs, beach, and cabanas are all clean and comfortable. The drinks and food are actually pretty good! The hotel is right on the corner where all the bars, shops, flea markets, night clubs are so its PERFECT location for couples and young spring breakers! All in all I'd say my partner and I actually had a decent stay. 閱讀更多Expedia 旅客真實的評價
"Rubbish service, didnt live up to expectation"
staff at reception are very unhelpful unless u tip them for doing the job they are paid to do, food is rubbish - same food everyday, generators are noisy, on the plus side the location is greatExpedia 旅客真實的評價
""The Hotel at the heart of everything""
Staff was very attentive and courteous. The ambiance was excellent and very entertaining. The Hotel is in a great location and it's very attractive and elegant.Expedia 旅客真實的評價
"great in everywhere except...."
the travel desk is not the most helpful but otherwise a good stayHotels.com 旅客真實的評價
"Not a good hotel for couples this time of year."
My boyfriend and I went to Cancun for a relaxing romantic experience, but the hotel staff failed to tell us when we called that it would be packed full of drunk screaming college students on spring break. We even asked them if it was going to be busy with spring breakers and they said NO, and we asked two different hotel clerks. The hotel was in a beautiful […] location, best beach in Cancun, food was awful in all 3 restaurants for all inclusive, and our room definitely had thin walls, could hear what our neighbors were saying constantly. Staff was all very friendly, good cost for what we got, loved the location and the swimming pools, just wrong time of year. Hotel is very Americanized. If you are coming to Mexico to get good authentic food, go somewhere else. 閱讀更多Expedia 旅客真實的評價
"Great budget hotel in a great location."
Krystal Cancun was a fine hotel for the money, especially the Krystal Club package which guaranteed an ocean facing room overlooking the beautiful pool area and beach. We did not get the all-inclusive package since the Krystal Club package included breakfast and happy hour. This forced us to venture away from the resort and try different restaurants. The […] staff, including Patricia in the club room and Felipe at the front lobby were always very gracious and helpful. The location of the hotel was within walking distance of the clubs (Coco Bongo, Dady-O, Hard Rock, Senior Frogs, etc) if you're into that. It was only a short, 9 peso, bus ride to the Isla Mujeres ferry which we took advantage of to get away from the noise and spring-breakers. Overall, I was pleased with my selection of Krystal Cancun for our 7-day vacation in early March, 2013. 閱讀更多Expedia 旅客真實的評價
"Highs and Lows"
Loved the location, but the hotel needs some attention...cigarrette butts on the balcony when I checked in, and the food in the restaurants was very poor.Hotels.com 旅客真實的評價
Ocean front rooms have a really terrific views. A/C was OK. Good location, not to much noise in the room. If you can get a good rate and lower your expectation,you will have a good time. Rooms without view are very,very noisy. But if you are young (most people in the hotel are young) maybe you will have a good time anyway.Expedia 旅客真實的評價
"great hotel lousy check in"
This is just a matter of bad organisation and not a reflection of the hotel itself. I arrived to learn that I had been upgraded (yay) and to do so I had to go to the top floor of the main tower I was at to check in. So I arrive and am told after checking in that this is where I get to have CONTINENTAL BREAKFAST but I have to go back down and walk to […] yet another tower, past where I originally was and that was where my room was and to have breakfast I would have to come back to the main tower. Hotels.com says Breakfast on their site and not continental breakfast, I am just sayin. 閱讀更多Hotels.com 旅客真實的評價
"Ideal location for your Cancun stay"
The Krystal Cancun is right at the hub of the hotel strip, and as such is convenient to most things. The pool is beautiful, the beach is perfect and the hotel staff is mostly helpful and friendly. Minuses: (1) the lunch hut by the pool is supposed to open at noon, which was late for us, but the "chef" was late almost every day, and the other lunch place […] closed from noon to 1pm, (2) beware: European plan at this hotel is room only, and does not include breakfast even tho every hotel in Europe does include it, (3) you don't get a receipt for hotel charges, so keep track of what you charge to the room, (4) washrags are evidently in short supply so you may or may not get one, and (5) snacks and sodas in the gift shop must be paid for in cash (US or Mexican). You don't really need to exchange money - every store and restaurant gave us an excellent exchange rate. 閱讀更多Expedia 旅客真實的評價
The location of the Hotel was great. Beachfront on the most beaurtiful beach, the hotel facilities were fantastic, big pool and the sunbeds on the beach were bliss. The rooms were a little disappointing compared with how great the overall hotel was but they were clean and spacious, just could do with a refurb soon.Expedia 旅客真實的評價
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