Hotels.com 旅客於 2013年02月27日留下評價
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""Hotels.com 旅客於 2013年02月22日留下評價
Roomy, comfortable and convenient.
"鄰近小義大利和中國城,走一小段路就可以逛蘇活區,非常方便"Hotels.com 旅客於 2013年02月11日留下評價
我們因臨時入住,提早chick in,但櫃檯人員也先讓我們進去休息,這真的是太棒了!!!房間的光線和溫度都非常剛好,床的柔軟度也非常適中,浴室得地板有特別設計,讓妳不覺得冰冷,自助早餐也很不錯!!!這裡真的是不錯的住宿選擇!!
Hotels.com 旅客於 2013年02月10日留下評價
此旅客沒有留下意見。
Hotels.com 旅客於 2013年02月02日留下評價
此旅客沒有留下意見。
如有額外住客,酒店會依照其規定收取費用。
住客登記入住時,必須出示附有照片之身份證明文件,以及提供信用卡或繳交按金,以備雜費之用。
酒店無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,酒店亦可能會加收費用。
**部份房間/套房不提供無障礙設施。部份無障礙設施需收取附加費用。
酒店將盡可能降低噪音,減少對住客造成的不便。
The spa at the New York Palace offers a wide array of health and beauty treatments, which can be customized to fit your needs and schedule. Melt away your stresses with a hot-stone massage. After a day of walking around the city, treat your feet to a peppermint massage. Get set for the evening with the European Hydrating Facial. Or choose one of the exclusive body treatments, such as the Chardonnay Sugar Scrub and the Warm & Cozy Mud Treatment.
The Madison Room and Bar - This restaurant showcases American cuisine and cocktails in the impressive setting of the Villard Mansion, located just off the lobby. Vast, vaulted gilded ceilings from the original mansion combine with the 21st-century design of French architect Patrick Jouin.
Room service - Available 24 hours a day with menus created in collaboration with Cooking Light. The hotel offers family-friendly options and is happy to accommodate special requests.
Open morning till late evening, the spacious fitness center overlooks St. Patrick's Cathedral. State-of-the-art equipment includes Life Fitness cardio machines and Cybex weight machines. Free weights, tubes, stretch bands, yoga mats, and a stretching area are also provided. Use of exercise clothing and cross-training sneakers is complimentary during your stay. Locker rooms are outfitted with designer toiletries, plush terry robes, and eucalyptus-infused steam rooms.
For a fresh-air workout with fabulous views, walk 10 minutes north to Central Park, one of the world's greatest public spaces. In addition to miles of scenic running paths, the park offers boat and bike rentals, birding, and a host of other recreational diversions.
下列費用及按金,酒店將於住客享用服務、登記入住或退房時收取。
酒店可能尚有其他額外收費。上述收費及按金不包括稅項,金額亦可能會有所變動。
如有額外住客,酒店會依照其規定收取費用。
住客登記入住時,必須出示附有照片之身份證明文件,以及提供信用卡或繳交按金,以備雜費之用。
酒店無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,酒店亦可能會加收費用。
"Great Location with great service"
Just next to St Patrick Cathedral, 5th Avenue, Central Park & others attractions. The staff is nice and helpful. Room are big. We will definely stay at NY Palace again.Hotels.com 旅客真實的評價
地點適中,離地鐵出口近,時間比較好掌握,飯店整體感覺很溫暖,比較能放鬆。Hotels.com 旅客真實的評價
Excellent but getting to and out of area very congestiveHotels.com 旅客真實的評價
"Everything was great a few little things preventet"
Hotel location was excellent, rooms and view was amazing but hotel lobby staff where very lazy to help and almost ignored you. When you did get help it was great, we checked out at 5:30am and we came down stairs with 4 suit cases between the 2 of us and there 3 bellman standing around looked at us and ignored us didn't even offer to help so my wife […] and I had to Cary them out ourselves. Not a major issue but left a sour taste in our mouth. I always noticed there was lots of staff standing around and not doing to much this was evident when we need a hand.overall this hotel is a 9 out of 10 and worth every cent. 詳情Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
Reception needs to improve their service.Hotels.com 旅客真實的評價
"Good Value"
Large rooms, superb location, staff needs lesson in guest serviceHotels.com 旅客真實的評價
very good. My only complaint was the Internet service. It was too expensive at $17 and oh so slow! My bandwidth is desparately needed.Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
The day I checked in the clerk was very slow and incompetent. The room is the 11th floor was very noisy. Management was very nice and switched our room the second day. There are never taxis available in front of the hotel because they park themselves across the street and only want to take passengers that are going to the airport. THIS IS VERY ANNOYING. […] Also, sometimes we would come back to the hotel and there was no one on the 51st. street entrance to open doors or welcome us back. Bathtub was chipped. 詳情Hotels.com 旅客真實的評價
"Nice enough"
...but definitely fell below my expectations. Rate was a steal at around 450$, but apparently it was discounted due to remodeling of the hotel, which is a material fact that was not disclosed at booking. There were literally construction workers dangling outside the window. My room was on a low floor with gorgeous views, but clearly hasn't been renovated […] in decades. The floor had a stale odor. The service was satisfactory. Overall not the experience I thought I was paying for. 詳情Hotels.com 旅客真實的評價
"great hotel"
but keep in mind its still under construction/renovacation for the next few monthsHotels.com 旅客真實的評價
"Palace is a Great Hotel but"
Lobby is under construction, so if you are looking for peace and quiet, wait until it is done. Chaos in the lobby and cramped. The service is still great and location perfect for midtown sightseeing and shopping and of course business. My room could have use an update.Hotels.com 旅客真實的評價
"Very convenient"
Excellent location. Beautiful hotel. Although the hotel is undergoing exterior renovation, that in no way affected the quality of the rooms....huge and lovely. Exceptional size for New York. Only issue was no coffee in the room and coffee in the restaurant was $8.00 per cup! Really? But then I'm not a New Yorker so maybe that's normal.Hotels.com 旅客真實的評價
I booked April 27th. The hotel got a reservation for July 27. ThAnkfully they honored my confirmation.Hotels.com 旅客真實的評價
"One of the Greats"
This hotel is one of the greats of New York despite the renovations taking place in the reception area.Hotels.com 旅客真實的評價
"very satisfied"
Hotel was perfectly situated and our room was in great condition even though construction was going on. Most importantly the price was affordable. Would definately stay again as we do visit NY four plus times per year.Hotels.com 旅客真實的評價
Always excellent service. Little chaotic due to construction in lobby, but the rooms are quiet and comfortable. Personnel are all extremely helpful, and since this was our third stay in about 3 months, we've gotten to know the bellmen, doormen and garage attendants. Courtesy fruit basket was extended to us as we were speaking to the assistant catering […] manager. Very nice gesture. Always a very pleasant experience, and the location could not be more convenient to Fifth Ave. shopping! Will always go back. 詳情Hotels.com 旅客真實的評價
"Poor service while under construction"
I was not informed that the hotel was undergoing renovatios. The entry on 50th Street is closed off. The room while having a nice view, was poorly lighted and felt worn. I was surprised that the rate seemed reasonable for a "New York" hotel and now I know why. We left our room at 8:30AM, and when we returned at 4PM, the room had not been made up. U […] gh! 詳情Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Don't let them fool you!"
There is so much more construction work going on than the hotel led us to believe. I phoned hotel to check on level of refurbishment as i was worried about noise levels as husband is a light sleeper. I didn't need to worry about that however the glorious front to the hotel is all hidden by scaffolding that we were aware of by web site picture. What […] we were not told though is that there is no hotel foyer just a very narrow stair case down to one small reception desk ,no where to sit to soak up the atmosphere so you feel ushered up to your room as there is no where to go apart from the bar. If like us this is a once in a lifetime trip do not book this hotel until refurb is over! 詳情Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Under construction"
The lobby and outside patio are undergoing a large scale renovation. The once beautiful lobby is unrecognizable. Sad to have discovered that after we arrived. Would have been good to know prior to making reservation there. Won't go back until it is complete.Hotels.com 旅客真實的評價
"Best service ever received"
My daughter and I loved the New York Palace! The location was incredible...close proximity to Rockefeller Plaza, Saks 5th Avenue, Times Square, Central Park, NY Public Library, and Fifth Avenue Shopping. We walked to nearly every destination and felt very safe...even at night. The bed was incredibly comfortable. Our king superior room was very large […] by any standards. It was immaculately clean...bathroom too. The bathrooms were unbelievably large too. Above everything, the service was the very best I have ever received in any hotel. EVERYONE we came in contact with was positive and polite and always willing to help in any way. This hotel's customer service is the epitome of customer service. The first night of our stay was on the side opposite of Madison Ave. Construction noise from the adjoining property was loud on the 18th floor & people in room beside of us was worse. We asked to be moved to the Madison Ave side of the hotel the following day. When we returned from our show, our bags had been moved to another room on the 18th floor, overlooking St. Patrick's Cathedral. We never heard another noise. Since the hotel is in the midst of renovating rooms, I was concerned our room would be mediocre. Pretty sure our room had not been renovated, but I was not disappointed. It is one of the nicest rooms I have stayed in a long time. I highly recommend the New York Palace. The location and the comfort/cleanliness/spaciousness of the room cannot be beat and the service is impeccable. 詳情Hotels.com 旅客真實的評價
"Wait! Don't go there yet"
I wish someone would have told me that this hotel is going thru MAYOR renovation. That beautiful lobby you see on pictures is reduced to cartons everywhere. Rooms are small ugly smelly and outdated. Room service was ok but the service at the reception desk was awful and rude. I guess they're overwhelmed with the number of upset guess that where waiting […] in line for a while in such an ugly environment. I'm sure that after the renovation it will be a beautiful hotel and hopefully the service will catch up, but for now I paid Ritz Carlton prices for a Holliday Inn experience. Recommendation: wait until the renovation is done. 詳情Hotels.com 旅客真實的評價
"Good value for the location."
Good value for the great mid town location. Hotel is tired. Needs the renovation it is currently gettingHotels.com 旅客真實的評價
"Nice but expensive"
The hotel was very nice but there should be a coffee pot in the room or at the very least affordable coffee in the restaurant.. The room was a very nice size. I had no issues with construction noise as others did. Staff was very friendlyHotels.com 旅客真實的評價
"Quality during renovations!"
The NY Palace is under construction. While we missed the experience of entering through the main lobby and checked in via a facade covered in scaffolding into a temporary basement reception area, the service as usual was smooth and all the staff were high quality professionals. We enjoyed our room with all the amenities and especially loved the view […] of St. Patrick Cathedral and 50th St over to the Hudson. Looking forward to our next NYPalace visit 詳情Hotels.com 旅客真實的評價
"Madison Avenue - BEST LOCATION!"
Staff was friendly and helpful. Wonderful Experience. Will definitely stay there again!Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"major construction"
I chose this hotel for its fabulouis midtown location and architecualal beauty and excellant rating.Unfortunately the exterior was shrouded in scaffolding and I was unable to appreciate its beauty. I was informed there was construction but not to this degree. The hotel felt very closed in and dark. My room was clean, however friends of ours staying […] in the hotel in a different section had lots of dust and an uninvited critter in their room and was offered an upgrade and a credit. I do not believe this is a common occurance but due to the construction. Also the cathedral view is also a view of the cathedral under maintenace with scaffolding. Hardly worth the extra money. i am sure guest will enjoy the upgrades soon but for now choose another hotel. 詳情Hotels.com 旅客真實的評價
"Weekend trip"
The hotel was under construction, I was awakened by the drilling noises. Unfortunately, we could not appreciate the beautiful entrance to this hotel during our stay.Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
The hotel is under construction now for renewal of decorations. One day they forgot to make up our room, when informed of so they gave us a 200 dollar refundHotels.com 旅客真實的評價
Hotel is undergoing renovations which was not indicated when I was booking it...I would not have stayed there if I knew. Although the location is central, it was not as comfortable- physically too crowded and awkward and overall impression was not satisfying...For the rates that they have, expected rooms to be more updated. Would wait to see until the […] end of renovations to stay there again. 詳情Hotels.com 旅客真實的評價
"Under construction"
Major construction on exterior and interor. Got a good deal and was expecting small inconveinience. Got my room, got into elevator and elevator did not stop on my floor. Went back down and tried several elevators that all had same issue. Ended up stoping one floor up and walked down the stairs. Called the front desk and they fixed the issue. There was […] jack hammering on Sunday morning when we got back from breakfast at about 11am. It sounded like it was inside the building. Overall the place is fine if you get it for cheap as you can't beat the location and the staff were excellent. If you want things perfect I would wait till they are done. 詳情Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
When the renovations are finished this will be a five star hotelHotels.com 旅客真實的評價
"Heavy Construction March 2013"
Two major issues, and three minor at the time of my stay in late March. The worst (and I am pleased to report it was resolved to my benefit) was the loud banging that I could hear up on the 27th floor, east side: I spoke to a manager who immediately granted my request to be moved to the west side, overlooking St. Patricks, and I no longer heard the […] banging. Second major issue is renovations on the Villard House such that the otherwise gorgeous courtyard that opens to Madison Ave (seen in all the photo galleries) is completely covered in scaffolding and therefore dark and uninviting. The three minor issues were (1) the whole ground floor including reception desk is under renovation and therefore very crowded, (2) there is major road work causing closures on 50th St on the south side of the hotel, and (3) St. Patricks Cathedral is completely covered in scaffolding inside and out, which is a sore sight, considering this hotel charges extra for a cathedral view. Do contact the hotel to check if these contruction issues are resolved yet if they concern you. Their customer service is top notch and I am positive they will hear your concerns and acommodate where they can (and no, they did not sponsor me to say that!). I would love to return as all of these issues will resolve in time. 詳情Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"great location"
Hotel was undergoing renovations. Nothing that was interruptive during our stay. Staff very helpful during check in and out. Great location!!! Very accommodating when we needed to leave our bags to watch St. Patricks day parade. Would definitely stay here again.Hotels.com 旅客真實的評價
This trip to NYC was wonderful, but did not expect the Palace to be undergoing wholesale renovations. The check-in was quick, but due to the updating of the facility, we felt somewhat constricted this time. Parking is too expensive, as was the cost of drinks in the hotel's beautiful lounge. Rooms were clean as usual, and the housekeeping responded quickly […] to a clogged toilet. Will stay there again, because of the room rate and its location. 詳情Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Under massive construction for renovation"
It was an excellent stay with one major sour note (not the renovation - this we're used to). The hotel, we were told, accepts dogs, and so we brought out small, blind, sweet as pie, pug. But when we checked in we were told that she had to be caged whenever we left her alone in the room. We NEVER cage this dog. Because she's blind and docile this has […] never been an issue ever before in the many hotels we've taken her to, but they insisted and since we could not find any other hotel with no time to look, and since we had a major affair to attend, we had no choice but to let the concierge get us a dog sitter - at $40.00 per hour! A rip-off. We ended up "blowing" over $200 for some nice lady to sit with our dog and watch TV while we went out for the evening. I must say the room was exceptional, the entire place, construction aside, was exquisite, and the door men and lobby staff are super friendly, but getting stiffed on the dog issue was painful, and I do feel we got stiffed. If I can get this rate again I would stay there again, but without the pet. BTW the 4 on condition relates to the renovation work. 詳情Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
此旅客沒有留下意見。Hotels.com 旅客真實的評價
"Very nice experience"
It is a lovely place, very convenient.Hotels.com 旅客真實的評價
"Great location but undergoing upgrade"
Hotel is in a good location but it is very outdated and is undergoing major construction, which was not obvious when I had booked it. Due to the limited space in the lobby, there were long waits for check in and to get our checked luggage. There was no complimentary coffee/tea or water in the rooms and the wireless internet in the rooms only worked […] while standing next to the doorway to the hall. 詳情Hotels.com 旅客真實的評價
Hotel is under construction and the lobby was like Grand Central Station - difficult to get a taxi and bellman service was poor. I would not stay there until they are done renovation.Hotels.com 旅客真實的評價
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