Very good location - just step from the Genova Piazza Principe. Front desk staff are nice. Free Wifi. Overall this hotel is good in Europe with spacious room, complimentary bottle of water, free wifi, and nice decoration.
Overall ok, but it seems that there is nobody asking the "Guest Service" hotline. Even though you have asked for complimentary water (two bottles per room) for several times, there is still no response.