The location is good. Quite near the train Baysway station. The staff is helpful. At first, I was offered a room at second floor which is without escalator. Since our lugguage are very heavy and my mum is too old to walk up, the staff changed another room with escalator for me, though that room is a bit far away from the receiption, at least we did not need to climb up and down with the heavy lugguage.